1.
Un-locking the POWER of people performance in business
Searle Van Eeden and Routen (Pty) Ltd trading as Paladin Consulting
leadership; change management;
analyzing operational data;
problem-solving; solutioning;
prioritizing; and communicating.
*Global Human Capital Trends 2016. The New Organization: Different by Design. Deloitte University Press
WHO ARE WE?
At Paladin Consulting we offer services
to optimize business performance and skills
development. We have a special interest in
the Business Process Services Industry. We
value and believe in the power of people in
business.
We offer general business consulting
including: business performance gap
analysis and business case development,
learning and performance architecture, and
implementation of measurable performance
based skills development initiatives.
Why This Team Leader (Generic
Management) Programme?
Required Qualities Leadership and middle
management is a specialization requiring a
multiplicity of knowledge and skills. It requires a
strong understanding of the macro environment,
business value chain, structures and governance,
technical knowledge of business operations and
leadership skills. This knowledge must then be
capitalized to leverage and maximize people and
operational performance to drive improvement,
quality, and the achievement of the
business/department’s set goals and objectives.
The Changing Business Landscape
Businesses have a far greater need to be agile and
to adapt to the changing landscape to remain
competitive in their respective industries.
Leadership and management are becoming
quintessential components in achieving the above.
In 2016, 88% of South African executives
advocated Leadership Development as one of the
top business needs and priorities*.
The Workplace Challenge Many team
leaders and middle managers have no or
little formal training in leadership and
management. Consequently, they lack full
competence and confidence in the critical
skills required for this role:
Our Team Leader Programme is
Unique The programme is an extensive
course structured in a unique,
comprehensive and effective manner. It
covers: 1) essential knowledge and core
components of management; 2) the
transferal of classroom knowledge to your
workplace, marrying knowledge and the
implementation thereof; and 3) specialist
performance coaching centered around
goals and objectives signed off by your
business.
Leadership and learning are indispensable
to each other – John F. Kennedy

2.
Un-locking the POWER of people performance in business
Searle Van Eeden and Routen (Pty) Ltd trading as Paladin Consulting
Your senior management team is
initially engaged: to ascertain the current
environment issues; and are thereafter
engaged throughout the programme offering
support and guidance to Team Leaders, and
embedding the operating model.
SAQA 59201
How is Team Leader
Training Delivered and
Assessed?
The programme is delivered in a face-to-face
mode by experienced facilitators and
performance coaches with remote support
offered via digital channels. It comprises 14
modules that typically span the period of
17 weeks. Multiple groups accommodated
with group size not exceeding 15 learners,
ensuring maximum attention from the
specialist performance coaches.
High standards for the successful
completion of this programme
Our Team Leader Programme is a
Bank SETA Accredited Programme
(Accreditation No.: 557086) Our
programme is delivered by specialist
performance coaches who are SETA
accredited training providers. This is
an integrated training programme coaching
and managing the interaction of team
leaders/managers and their actual teams.
The programme also involves internal senior
management; internal coaches and/or
mentors; our specialist performance coaches
and facilitators; as well as qualified external
assessors.
Contact Us
Sales Manager
Coral-Lee Albertse
+27 (0)83 530 4300
coral.l.albertse@paladin-consulting.co.za
Visit Us
www.paladin-consulting.co.za
Paladin Consulting @PaladinPerform
Daily performance coaching
Daily and weekly reporting on
performance against goals and
objectives
Weekly module assignments
Weekly formative and summative
assessments
IQ/Paladin Assessors submit NLRD
Uploads to the SETA, and issue
certificates of completion
Must achieve > 70%
for assignments and final
Must achieve
performance gains in
> 30%of contracted measures
Must achieve
at NQF Level 5
Generic
Management
Programme
presentation
150
credits
Weekly classroom learning
*Prior learning is assessed and recognized
WeeklyRoutinefortheEngagedTeamLeaders
WeeklyRoutinefortheEngagedTeamLeaders

3.
Un-locking the POWER of people performance in business
Searle Van Eeden and Routen (Pty) Ltd trading as Paladin Consulting
The greatest danger for most of us is not
that our aim is too high and we miss it, but
that it is too low and we reach it.
- Michelangelo -