Eep Qualiications Call Center And Customer Service 6 2010
Experienced Salon Director Seeks New Opportunity
1. 103 The Queensway
Toronto, Ontario
M6S 5B3
647-340-8680 H
416-817-4813 C
corinataz@hotmail.com
Corina Mac Neil
Objective
I was the Salon Director for Toni & Guy Hairdressing in Yorkville. I have
successfully managed a staff of 25-30 employees, increasing monthly service
revenues from 90k-120k. I increased retail sales, tripling previous productivity.
I took our salon from 15th to 1st place in North America. We held that spot for
8 consecutive months, always remaining in the top 5 after that. My success is
due to continuous training, sales, psychology, and customer service. My goal is
to become a part of a team, and share my knowledge and experience.
Experience 2009-2012 Salon Daniel and Spa Yorkville Toronto, CA
Senior Stylist / Educator / Salon Coordinator
• Maintained and increased my clientele
• Conducted educational classes for other Stylists
• Performed customer service seminars for Stylists and Receptionists
• Achieved various L’Oreal professional colour and cutting courses
• Participated in various hair shows
• Attended all product knowledge classes through L’Oreal Professional
• Assisted the front desk
• Purchased inventory
• Assisted students in training and guiding, educating them through the
service
2001- 2009 Toni & Guy Hairdressing Yorkville Toronto, CA
Salon Director / Senior Stylist
• Developed a personal client base of 150+
• Averaged a monthly service revenue of $10,000.00+
• Conducted all staff meetings and training classes
• Purchased inventory
• Payroll
• Training the Stylists on sales and closing techniques derived from
Zig Ziggler
• Reception training and sales classes
• Performance evaluations and actions plans
• Instituted new policy on lateness, tying in new client distribution,
thus reducing all attendance and tardiness issues
• Initiated “redo” protocol which in turn increased retention levels
• Initiated various incentive programs for staff which increased retail,
pre-bookings, retention, and customer service
2. 2000–2001 Powder Puff Toronto, CA
Assistant
• Basic Assistant duties
• Applied colour & hi lites
• Reception duties
• Other duties as assigned
Education
1999-2000 Marvel Beauty School Toronto, CA
Interests Hair, fashion, make-up, sales, and psychology
Tips Be willing to do the things today others won’t do, and you will have the things
tomorrow others wont have.