3. Agenda
1. What is Social Media and Why is it important
2. Five key Social Networks
1. Twitter
2. Blogging
3. LinkedIn
4. Facebook
5. YouTube
3. Social Media Tips
4. Case Study – LinkedIn Rotary Guest Speakers
5. Monitoring & Analytics
6. Questions
5. What is Social Media?
Wikipedia:
“Social Media are media for social interaction, using highly
accessible and scalable communication techniques. Social media is the
use of web-based and mobile technologies to turn communication into
interactive dialogue.”
Think . . . Business Cocktail Reception
. . . Without constraints of time or space
•We meet people and start conversations
•Ask questions – trust others’ advice
•Answer questions – help others
•Save business contacts as a resource for
later
6. Why You Should Care
Quick 2 minute video
Socialnomics 3
http://youtu.be/nPYrbSUqr2k
8. Some Social Media Features
Sharing: Allows you to distribute content to your social networks in batches.
Profiles: Allow you to position your expertise and qualifications to the social networks. The
keywords in your profile(s) are vitally important. They have a strong impact on your search results.
Pages: Allow you to create specific content based on interest. This helps when you want to build
targeted campaigns.
Groups: Allow you to engage with your potential clients based on their areas of interest. A great
way to target specific markets for any campaign.
Search: Allows you to find and rank for specific keywords. Keywords are indexed by the search
engines.
Messages: Allow you to privately engage with specific prospects with excellent response rates
(typically 6% to 30% depending on message format and goal.)
Events: Allow you to promote events and see attendees to create follow-up strategies. Helps to
create the ‗viralness‘ desired by having attendees also promote the event through sharing.
Voting: Allows you to take the pulse of your market place, at little or no cost.
Applications: A wide variety of applications exist to customize almost any aspect of your Social
Media strategy.
10. Quick Look at the Basics
140 characters
Concept of “Followers”
@name
# tags (hash tags)
Short URLs (http://bit.ly or http://ow.ly)
RT (Re-Tweets)
DM (direct message) – only to followers
Etiquette
Thank You is important.
11. Twitter Uses
• Branding
• Hiring
• Traffic Building
• Professional Networking
• Publicity
• News
• Prospecting
• Feedback • Quick Communication
• Peer relations • Distributing Content
• Competitive tracking • Connecting
• Search engine optimization • Promoting SM efforts
• Mobile visibility • Real Time Search
12. Don’t wait, just get started.
•Find people with
Common interests
and follow them.
•Find businesses in
your field and follow
them.
•If you want
followers, decide
what you want to
give them.
13. Twitter Tips & Tricks
Follow key players in your industry
Read some of the posts daily
When you follow someone or they follow you, read their
bio completely and maybe do a bit more searching
Twellow.com is “The Twitter of Yellow Pages.”
Select a good Twitter name, preferably business name
Connect your Twitter updates to your other Social Media
accounts.
Search for more Tips & Tricks on the internet
15. About Your Blog
• Pick the right tool – i.e. Wordpress
• Get your own URL (www.TomBrownBlog.com)
• Set up RSS (Rich Site Summary, a format for delivering regularly changing web content)
• Write about WHAT YOU KNOW
• Pick the Right headline or title
• The Secret of . . .
• Top 10 tips for . . .
• The best way to . . .
• A new way to . . .
• Join in the conversation
• Follow a few blogs yourself – Think industry magazines
• Keep a schedule. Blog regularly. Once a week, Bi-monthly
• Spend more time talking about the culture that SURROUNDS people
that buy your products, instead of the product(s) itself.
16. Blog Etiquette
Attribute your sources (called Trackbacks). Hot links are great. Don’t
copy someone else’s blog verbatim and attribute it as a source.
Allow comments. When you comment, stay relevant. You can
disagree with the message without attacking the blogger. Don’t Spam
Respond to your commenters.
Only speak the truth. And beware what you speak. It is all searchable
and permanent.
Check your facts, don’t just repost.
Keep it simple and short. 250 – 600 words is great.
Promote regularly on Twitter. Use hash tags.
18. Quick Look at the Basics
101 Million members
Targeted toward the business professional
Resume
Recommendations / Referrals
Connections
Expertise
Executive Level Search
Link to your company and blog
Connecting with people you don’t know is
not as important as connecting with people
you NEED to know.
21. LinkedIn Tips & Tricks
Complete your ENTIRE profile, make it PUBLIC
Have a good profile picture
Start your connection collection with your Email addresses
Looked at your connections’ connections
Absolutely join groups (min 5), and be active in at least one
Get Your RECOMMENDATIONS
Ask questions to start conversations
Answer LinkedIn questions, it builds your credibility & leadership
Search for business profiles / pages, see if anyone is within your
network already
Use Keywords in your status updates
It’s OK to ask for help from your contacts
Search for more Tips & Tricks on the internet
22. Facebook!!
•838 million users world wide
•Average person is on Facebook :55 minutes per day
•People spend over 700 billion minutes per month on
Facebook
•Average user has 130 friends
•Over 900 million pages/groups/events/community
pages
•70+ language translations available
•Over 250 million active users access Facebook from a
mobile device
23. Optimizing Facebook
•A PROFILE is a personal page and must be held by a PERSON
•Businesses should (must) use a PAGE or GROUP
PAGES vs GROUPS
Pages Privacy: Page information and Groups Privacy: In addition to an open
posts are public and generally available setting, more privacy settings are available for
to everyone on Facebook. groups. In secret and closed groups, posts are only
visible to group members.
Audience: Anyone can like a Page to
become connected with it and get News Audience: Group members must be approved or
Feed updates. There is no limit to how added by other members. When a group reaches a
many people can like a Page. certain size, some features are limited. The most
useful groups tend to be the ones you create with
Communication: Page admins can
small groups of people you know.
share posts under the Page‘s name.
Page posts appear in the News Feed of Communication: In groups, members receive
people who like the Page. Page admins notifications by default when any member posts in
can also create customized tabs for the group. Group members can participate in
their Pages and check Page Insights to chats, upload photos to shared albums, collaborate
track the Page‘s growth and activity. on group docs, and invite all members to group
events.
24. Facebook Tips
• Choose a good vanity URL. It can never be changed
• Beware, Facebook blurs the line between personal and professional.
• Audit your Facebook profile and security settings
• Facebook can be used for more than connecting with friends or people you
know from now or your past
• Use the NOTE screen for more detailed stuff. You can write more and it
stay’s on peoples screens a bit longer.
• Post content 2-3 times per week.
• When posting, use images as much as possible.
• Anything posted, can and will be available on the internet forever.
• Analyze & optimize using Facebook’s, Insight Tool.
• To be effective, you MUST have a Social Media Strategy or calendar.
25. YouTube?
YouTube is the largest worldwide video-sharing website which users can
upload, share, view, comment, and rate videos. Created in February 2005.
•YouTube Statistics here, (http://www.youtube.com/t/press_statistics)
&
(http://www.reelseo.com/youtube-statistics/)
•Google owns YouTube, so posted videos are almost immediately
searchable and it improves your rankings .
•Approximate 10% of your traffic will generate sales.
•What is a Viral Video? (http://www.TomBrownBlog.com)
26. YouTube Tips & Tricks.
•Create a YouTube account. Be sure you pick a business related username.
•Create and customize your Channel. You channel is your Username and can NOT be changed
•Create a video. Do NOT go too professional.
•Have a gimmick. Be entertaining. ―Will it Blend, 1:37‖
(http://youtu.be/qg1ckCkm8YI )
•Videos typically fall into three categories: Informational, Educational, Entertainment
•Get your channel/video noticed
•Participate in the YouTube community
•Direct viewers to your website
•Have a good script, keyword heavy
•Invest in a decent microphone
•Twitter/LinkedIn/Blog/Facebook
•Use Tags - keywords
•Remove offensive comments
•Measure – YouTube has free analytics tools.
27. SM tips for Your Business
No-Cost Marketing Ideas
It is NOT “if you build it, they will come.” People must be lured or invited to your page.
•Create the event. Share it. Publicize it everywhere. •Embed Widgets on your website
•Add an in-store sign that says ―Become a fan of Company Name on •Add to your Email signature block
SM platforms
•Try some SM Apps
•Prominently display your SM logos on your website
•Get Fans to ―Tag‖ photos
•Add SM logos to all your printed marketing material, including
•Load Videos and embed on your site
Business Cards
•Run a Contest
•Once you have fans, start offering promotions/incentives
•Cross link to other SM platforms
•Use free 2D barcodes
•Get fans to Join Via SMS
•Email your existing email list
(―32665 (FBOOK) fan username‖
•Occasional Blog about your Facebook page, Tweet about your
•Add a link on your personal profile
video, etc. Cross promote.
•Use Badges or Buttons
•Free search engine submission tools
•Share the Button
•Be active on a few Social Media forums.
•Google AdWords promos*
•Link or ―Like‖ swapping
28. SM Tips for Your Business
Paid Advertising
TIPS
•Use Facebook Ads
•Set up campaign goals
•Google Advertising Programs (2 types)
•Targeting demographics
•Twitter Business Site
•Buy direct from Social Networks and not search engines
•LinkedIn Direct Ads
•Set a budget
•Paid Discovery on StumbleUpon
•Run two or more ads simultaneously
•Digg Ads
•Test CPM (cost per 1000 impressions) vs.
•Mobile Advertising CPC (cost per click bidding) to find best value
•Monitor, track, analyze and optimize
•Continually tweak
29. Monitoring & Analytics
There are multiple free tools to start
•Google Analytics (http://www.google.com/analytics/)
•Google Alerts (http://www.google.com/alerts)
•10 free social media monitoring sites you should try (http://bit.ly/mJxd70)
•11 Leading Tools for Free Website Analytics (http://bit.ly/jP5Shr)
30. Recap
So, let’s recap the reasons why your business benefits from Social Media:
•Economical
•Great additional way to build relationships
•Extends consumer reach beyond your local region
•Aids word-of-mouth referrals
•Easy to track – metrics!
•New tools to build rapport
•Builds up reputation
•Lets you put your business face in front of more customers
•Although using social media can be scary at first, once you realize the benefits, I
bet you‘ll wonder what took you so long!
•Your customers are already there, it is time you joined them
•To get you started, here are 10 reasons for participating in social media to
benefit your business.
31. Hello,
You are receiving this open Speaker Invitation Request specifically because you are one on my fairly local LinkedIn
connections.
2nd Reply
Case Study – LinkedIn Rotary Speaker
Frank,
If you have read my profile, you might be aware that I am currently the VP of the Elmira Rotary Club and one of my jobs is
finding interesting guest speakers for ourfor your interest inI speaking at our Rotary and my business is based on
First of all, Thank you lunch program. Since am a big fan of Social Media
leveraging Social Media I thought I would try using LinkedIn to find a few guest speakers.
Club. I had a lot of positive replies from the LinkedIn community.
If you are interested in being process forward, Iare a need you to to consider.
To move the a guest speaker, here will few guidelines fill out the
Speaker Request Form on our website (www.ElmiraRotary.org) .
•Needed to get newwith a topic of informational, educational, motivational or entertainment value that will be of
for speakers and fresh speakers.
I am looking Please do this as soon as you can. Of your three choices, I think I
general interest to all club members. Our Club is always seeking speakers that have an interesting and informing
•Decided likesend a best.
presentation to enhances our mission of philanthropic giving. We welcome speakers who can further our club awareness
that #2 the geographically targeted email to EVERYONE.
of service needs in our community, the national, or international community at-large. Additionally, Rotarians represent a
•500+ Total People in network
cross section of vocations will contribute to the health and well being of our community; economically, physically,
After that I that get back to you and attempt to schedule a date for
intellectually, spiritually, socially andwithin 50 mile geographic radius (325+) business or its services and
•Only sentspeak. Just so you know these are thenot promote a specific
you to to people creatively. Presentations should current available
presentations should be mostly non-political and non-sectarian. Directly soliciting purchases or donations is not
dates.
recommended. You are welcome to stay after the meeting and speak with interested Rotarians and share more information.
Handouts are welcome. We meet every Tuesday, noon to 1:00pm at the Elmira Holiday Inn. You would have 15-20 minutes
RESULTS
to speak. We average about 45 members at each meeting.
5/22/12
•Over 20 people replied (6.2% response rate).
6/5/12
Rotary is not a political or religious organization, therefore your topic should appeal to a wide audience and represent the
Rotary "four 6/12/12 of booked
•8 guest speakers all we say and do:
way test"
1. Is it the 6/19/12
TRUTH?
•The other guest speakers will be scheduled later in the year
2. Is it FAIR to all concerned?
6/26/12
3. Will it build GOODWILL and BETTER FRIENDSHIPS?
•Speakers BENEFICIAL toall concerned?
4. Will it be still need to be filtered.
Have a great week.
•Added 20+ newto be a little longer to LinkedIn so if you are still reading this, Thank You. If you are interested in
This email turned out connections than I anticipated,
speaking at our Rotary Club, please reply or fill out the application at http://bit.ly/GSakA7 . And finally, if you have any
•3 peopleTom using LinkedIn aspossible prospects.
comments regarding as guests, venue to obtain guest speakers, I would love to hear your thoughts.
invited
Yours in Service,
Tom Brown
www.ElmiraRotary.org
32. Recap
10 (Business) Reasons to Participate in Social Media
by Christine Whittemore
1. You demonstrate to potential customers that you are human and care about their world.
2. You bring to life an externally focused mindset. (See Retail Outward Not Inward: Time To Refocus.)
3. Social media allows you to bring to life your otherwise static brochure-like website with a dynamic presence.
4. You address in a public forum the questions and concerns your customers have about your products and services—
which are being asked anyway without your participation.
5. You participate in the conversations taking place that relate to your business, products, industry … and have the
opportunity to shape the agenda.
6. You manage your reputation.
7. You build a customer community
8. You direct prequalified prospects—with whom you‘ve already established a relationship—to your website, so you can
engage in business.
9. You build your digital visibility and online presence.
10. You remain relevant to customers.
Whereas traditional advertising attempts to bypass the brain and go straight to the heart, social media addresses
potential buyers‘ needs for intellectual satisfaction with specific knowledge (i.e., content and context). The result: You
build a business brand that customers not only feel is great, but know it is, too.
33. A Thought & Some Resources
•Study: Small business benefits most from Social Media
•10 Examples of B2B Facebook Pages
34. Sneak Preview 2012-2013
Your Turn To . . .
http://www.yourturnto.com
District 7120 project
What is Rotary doing in your area?
Just Shoot and post
Contest(s) coming
Have Fun With it
Facebook Page coming soon!
35. Next Steps
1. Create/update LinkedIn Profile
2. Invite everyone you have an email for
3. Join some Rotary & your business groups
4. Create/update Facebook profile
5. Like/Friend/Subscribe to areas of interest
6. Create a video for YourTurnTo
7. As for the club site(s), just do it
36. Links of Interest
Your Turn To Personal Links – This is about
http://www.yourturnto.com networking!
Rotary District 7120 •This is Me on Facebook
https://www.facebook.com/groups/326628367381646/?ref=ts https://www.facebook.com/tombrown69
Rotarians on Social Networks Fellowship (ROSNF)
•LinkedIn
https://www.facebook.com/groups/rosnf/
http://www.linkedin.com/in/tombrownjr
Elmira Rotary Club
https://www.facebook.com/ElmiraRotaryClub •About.Me gets you a LOT more
Rotary District 5130 Rotary Leadership Institute http://about.me/tombrownjr
https://www.facebook.com/pages/Rotary-District-5130-Rotary-
Leadership-Institute/117007538311421?ref=ts
Rotaract
Rotoract https://www.facebook.com/rotaractor?ref=ts
Dancing with our Stars (DWOS)
https://www.facebook.com/Elmira.Rotary.DWOS?
Rotary International
http://www.linkedin.com/company/10422
ROSNF: Rotarians On Social Networks Fellowship
http://www.linkedin.com/groups?gid=2398355
Official Rotary International Group
http://www.linkedin.com/groups?gid=858557
37. Final Thoughts
•A successful Social Media presence for businesses is more than
creating a presence on the Internet.
•It requires a strategy fully integrated with your business
goals, including your marketing plan, implementation, ongoing
maintenance, monitoring, analyzing metrics & repeat.
•Facebook OWNS the website and can make ANY change at ANY time.
It should NOT replace your company website.
•Connecting with people you don’t know is not as important as
connecting with people you NEED to know.
•“Once you start down this path, forever will
it dominate your destiny.”
38. Mark Twain Quote
“The secret of getting ahead is getting
started. The secret of getting started is
breaking your complex overwhelming
tasks into small manageable tasks, and
then starting on the first one.”
-Mark Twain
39. Welcome to the world of
Socialnomics
“Social Media is overthrowing governments.
You don’t think it’s gonna impact your
business? You idiot!”
-Gary Vaynerchuk, Author, “The Thank You Economy”
40. Thank You & Questions
Tom Brown
Owner & Social Media Specialist