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Automation for Good 2022 Community Stories.pdf

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Automation for Good 2022 Community Stories.pdf

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Join us for a throwback into the most powerful and inspirational moments of 2022: the times when our community gave back, and automation stepped up for the hardest task - to optimise the society we live in!

We gathered those projects that managed to make a direct impact into the lives of others, or the well being of our planet. This event goes beyond the primary benefits of automation, by diving deeper into greater missions, in a world where leaders are connected and influencing the world outside their organizations.

We hope that the stories we bring to you on December 8th will manage to sketch a map of activism, kindness and contribution to our wider community, all through the lens of automation.

📖 Here is our story book, to close this year with hope:
🙋‍♂️🙋‍♀️ Welcome speech: Automation for Good 2022
Bobby Patrick, Chief Marketing Officer @UiPath

✨ A new, modern view on automation benefits
Erik Gillet, Founder and CEO @Boundaryless Group

🎆 Automation in Child Welfare: Saving time and saving children
Project Delivery: US, Florida II Beneficiary: ChildNet
Lahiru Fernando, UiPath MVP, Country Director (Sri Lanka)/ Executive RPA Lead - Asia Region @Boundaryless Group
Stewart Lane, Systems Development Engineer / Project Manager @ChildNet

🎇 How automation helped to accommodate over 5000 refugees from Ukraine
Project Delivery: Slovakia, Ukraine
Eduard Shlepetskyy, UiPath MVP, Founder & CEO @Ective

✨ Invoice Generation - Anandvan Wellness
Project Delivery: India II Beneficiary: Anandvan Wellness Centre
Mukesh Kala, UiPath MVP, RPA Developer @NatWest Group
Deepak Rai, UiPath MVP, RPA Parctice Head @Litmus7

🎆 Automate Assessment of Patient Data
Project Delivery: Italy II Beneficiary: Villa Patrizia Nursing Home
Stefano Negro, UiPath MVP, RPA Tech Lead @BSP Consultant
Daniela Giglio, Medical Doctor @Villa Patrizia Nursing Home

🎇 When automation meets CSR: the first ecological bot created by a citizen developer
Project Delivery: France II Beneficiary: Roche Holding
Sylvain Boutie, UiPath MVP, Citizen Developer Program Lead & Founder @MyLittleBot

🎈 Closing speech - Danylo Rusyn, UiPath Kyiv Chapter Leader, Sr. RPA Engineer @Ciklum

Your UiPath Community hosts:
🦹‍♀️ Cristina Vidu, Global Manager, Marketing Community @UiPath
🦸🏾‍♂️ Rohit Radhakrishnan, Regional Community Manager APAC @UiPath

We are deeply grateful to all our speakers, and to our community which continues to give back every single day!

This session streamed live on December 8, 2022, 03:00 PM CET.

Check out our upcoming events or past sessions at:
https://community.uipath.com/events/

Do you have an #automationforgood story to tell? ✏ Write to us at
👉 community@uipath.com

Join us for a throwback into the most powerful and inspirational moments of 2022: the times when our community gave back, and automation stepped up for the hardest task - to optimise the society we live in!

We gathered those projects that managed to make a direct impact into the lives of others, or the well being of our planet. This event goes beyond the primary benefits of automation, by diving deeper into greater missions, in a world where leaders are connected and influencing the world outside their organizations.

We hope that the stories we bring to you on December 8th will manage to sketch a map of activism, kindness and contribution to our wider community, all through the lens of automation.

📖 Here is our story book, to close this year with hope:
🙋‍♂️🙋‍♀️ Welcome speech: Automation for Good 2022
Bobby Patrick, Chief Marketing Officer @UiPath

✨ A new, modern view on automation benefits
Erik Gillet, Founder and CEO @Boundaryless Group

🎆 Automation in Child Welfare: Saving time and saving children
Project Delivery: US, Florida II Beneficiary: ChildNet
Lahiru Fernando, UiPath MVP, Country Director (Sri Lanka)/ Executive RPA Lead - Asia Region @Boundaryless Group
Stewart Lane, Systems Development Engineer / Project Manager @ChildNet

🎇 How automation helped to accommodate over 5000 refugees from Ukraine
Project Delivery: Slovakia, Ukraine
Eduard Shlepetskyy, UiPath MVP, Founder & CEO @Ective

✨ Invoice Generation - Anandvan Wellness
Project Delivery: India II Beneficiary: Anandvan Wellness Centre
Mukesh Kala, UiPath MVP, RPA Developer @NatWest Group
Deepak Rai, UiPath MVP, RPA Parctice Head @Litmus7

🎆 Automate Assessment of Patient Data
Project Delivery: Italy II Beneficiary: Villa Patrizia Nursing Home
Stefano Negro, UiPath MVP, RPA Tech Lead @BSP Consultant
Daniela Giglio, Medical Doctor @Villa Patrizia Nursing Home

🎇 When automation meets CSR: the first ecological bot created by a citizen developer
Project Delivery: France II Beneficiary: Roche Holding
Sylvain Boutie, UiPath MVP, Citizen Developer Program Lead & Founder @MyLittleBot

🎈 Closing speech - Danylo Rusyn, UiPath Kyiv Chapter Leader, Sr. RPA Engineer @Ciklum

Your UiPath Community hosts:
🦹‍♀️ Cristina Vidu, Global Manager, Marketing Community @UiPath
🦸🏾‍♂️ Rohit Radhakrishnan, Regional Community Manager APAC @UiPath

We are deeply grateful to all our speakers, and to our community which continues to give back every single day!

This session streamed live on December 8, 2022, 03:00 PM CET.

Check out our upcoming events or past sessions at:
https://community.uipath.com/events/

Do you have an #automationforgood story to tell? ✏ Write to us at
👉 community@uipath.com

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Automation for Good 2022 Community Stories.pdf

  1. 1. 1
  2. 2. A new, modern view on automation benefits Erik Gillet, Founder and CEO @Boundaryless Group
  3. 3. Erik Gillet ▪ From the Netherlands ▪ 25 years in business improvement ▪ Global RPA lead EssilorLuxottica (RayBan) ▪ Founder and CEO of Boundaryless Boundaryless ▪ Started in 2018 in the UK ▪ Today also in the US, France, Switzerland, Malaysia, Sri Lanka, and India ▪ Focus on Advanced Analytics and Intelligent Automation ▪ Team of experts, including 5 UiPath MVPs delivering projects Introduction www.boundaryless.com Lahiru Fernando ▪ From Sri Lanka ▪ 10+ years of IT experience ▪ MVP in 2020, 2021 and 2021 ▪ APAC Tech Lead at Boundaryless
  4. 4. 4 Presentation overview 5m Opening – (Cristina Vidu / Stefano Negro) 10m A new, modern view on automation benefits – Erik Gillet 10m Child Welfare: Saving Time. Saving Children – Lahiru Fernando 10m ?: Title – Mukesh Kala 10m Topic: Title - Sylvain Boutie 15m Break? 30m Refugees: Helping 5000 Ukrainian Refugees - Eduard Shlepetskyy 10m Healthcare?: [Title] Stefano Negro 10m Getting the Community involved 10m Questions / Discussion
  5. 5. Automation for Good - Introduction A new, modern view on Automation Benefits Erik Gillet
  6. 6. 6 The Traditional View on Automation Benefits Focus on Business Impact Customer Capacity Cost Compliance Cost Avoidance
  7. 7. 7 Additional Views on Automation Benefits Impact on Organizations, People, Society and Environment Employees Everyone Environment Enlighten Equity
  8. 8. 8 Equality versus Equity More help for those who need it more
  9. 9. 9 A More Comprehensive View Beneficial Outcomes Capacity Enlighten Equity Compliance Cost Avoidance Cost Environment Everyone Customer Employees
  10. 10. 10 How you can contribute: 1. Talk to your employer about doing company “automation for good” projects 2. Find a cause to support individually 3. Support UiPath Community “Automation for Good” initiatives If you have any ideas or need help, please let us know Get involved Listen to our stories. Maybe you can help create another story?
  11. 11. 11 Questions: erik@boundaryless.com
  12. 12. Automation in Child Welfare: Saving time and saving children Lahiru Fernando, UiPath MVP, Country Director, Sri Lanka @Boundaryless Group
  13. 13. 13 Child Welfare Projects Foster Family Applications Submitting applications for foster care licensing can be very time consuming because of the overwhelming amount of documentation required. We built an automated solution that takes over the manual work, reducing the process from hours to minutes. As a positive side effect the administrative backlog of applicants has been worked away, so new foster care families are available to welcome children sooner. Case Report Filings When case workers spend time on administrative tasks, they are not spending their time with children and families. We found a solution for one of the most arduous tasks: filing case reports. Our solution: allows case workers to save case notes locally. Then our virtual assistant takes care of posting them to the appropriate state and local systems. This helped ChildNet save 20,000 hours of administrative effort. The case workers are delighted, as they have more time to help to get families reunited or find children a new home.
  14. 14. 14 Solution Components Foster Family Applications Case Report Filings Document Collector • Read for new documents Document Understanding • Digitize, Classify, Split, and Extract information Post-Processing • Upload information into state system Document Collector • Read for new documents Document Understanding • Digitize, Classify, Split, and Extract information Post-Processing • Upload information into state system • Fully Automated • 2 Unattended robots • UiPath Document OCR • AI Center NLP models • Action Center enabled • 1 Unattended robot • UiPath Document OCR
  15. 15. 15 Questions: erik@boundaryless.com
  16. 16. How automation helped accommodate over 5000 refugees from Ukraine Eduard Shlepetskyy, UiPath MVP Founder @ECTIVE Automation
  17. 17. Disclaimer
  18. 18. 18 People behind KPU (HelpUkraine.SK)
  19. 19. 19 Ective people behind KPU Jan Astalos Head of Operations Design & maintenance of voice bot Xenia. IT solutions coordination. Operations support Joined on 26th Feb (on his birthday) Nazarii Moriak RPA Developer Call center management. People training & coordination. System maintenance Joined on 26th of Feb. Managed to leave UA 2 hours before border closing, joined Ective office in Bratislava Vitalii Rudkevych RPA Developer Solution integrations. App maintenance & development. Problem solving Joined on 26th of Feb. Managed to leave UA 2 hours before border closing, joined Ective office in Bratislava Zuzana Holeczyova HR manager Coordination of call center activities. Operations support Joined on 25th of Feb
  20. 20. 20 24 of February 2022 Russia started a war against Ukraine
  21. 21. 21 Situation on borders
  22. 22. Problem 1 Accommodation
  23. 23. 23 Call center created in 3 working days War started Initial strategy forming Call center team forming Work on solution 24/7 call center launch Initiative started Volunteers started to join Facebook page created Forms posted to collect help offering from people 247 offers 750 sleeping places offered 2 Ective colleagues managed to leave Ukraine less than 2 hours before the border closed Teams forming Data processing Communication Mess ☺ Vitalii & Nazar arrived to Slovakia Proposal to take over accountability for accommodation Jan Astalos Zuzana Holeczyova Nazarii Moriak Vitalii Rudkevych Joining the team Consideration of existing recourses / solutions etc. Strategy forming Full speed call center forming Web launch Form for UA/SK speakers launched 36 people applied Call center functioning 24/7 launched 50+ people onboarded Thu 24th of Feb Fri 25th of Feb Sat 26th of Feb Sun 27th of Feb Mon 28th of Feb
  24. 24. 24 Call center stakeholders Solution 1 – Accommodation flow Refugee Accommodation Driver Call center
  25. 25. 25 Accommodation system Refugee Accommodation owner Driver Call center System Offer help Offer help Request help Consolidate all inputs. Clean data. Prioritize Start processing prioritized item Call refugee to clarify situation Find driver and arrange transfer Find and confirm accommodation Update all info in the system Generate SMS & email connecting everyone + Create follow up action Pick up refugee Refugee arrival & accommodation Automatic creation of additional help requests based on tags Check & confirm status Call center System Start processing prioritized item Call refugee to clarify situation Find and confirm accommodation
  26. 26. 26 Results During 3 months of initiative Over 5000people were accommodated Almost 2000of which were children
  27. 27. 27 Human trafficking Addressing the problem Imagine… • You are young girl from eastern part of Ukraine • Your city is bombed and you decide to leave • Travel takes 1-3 days instead of few hours because of bombed infrastructure • You reach the border & spend 12-20 hours to cross it • You finally cross the border! • And… Problem • Then you face human trafficking Solution 1. The system was containing information about • Driver / Accommodator / Refugee such as • Full name, email address, phone number • Time tracking of events (when met, when arrived) • Track record of each 2. Raise awareness in media channels 3. Informing on boarders 4. Police checks arranged
  28. 28. Problem 2 Data mess
  29. 29. 29 Data (not) actualization Problem 2 Background • Organizations & accommodation initiatives act independently • Accommodations submitted earlier get occupied Problem 1. Accommodation data got outdated and not synchronized 2. It was taking long for call center to find accommodation 3. After refugees leave accommodation, data were not updated Additional / secondary problems 1. Many organizations collected information as a plaint text 2. Initial info collected didn’t contain data on: 1. Wheelchair access 2. Pet acceptance 3. Availability of landlords for calls
  30. 30. 30 Voice bot Xenia Solution 2 Some facts about Xenia • Voice bot was created to perform high amount of outcoming calls • Using conversational AI (not yes/no or press button approach) • Named after our Ective colleague Kseniia P. from Kharkiv, who spent several days in underground station in the first days of invasion Functionality of Xenia 1. Xenia was able to perform over 5 000 parallel calls within 10 minutes 2. Requesting information such as: • Accommodation availability • Current capacity • When is the best time to arrive / reach to landlord • Limited mobility access • Pets acceptance (&quantity) Results
  31. 31. 31 Efficiency of call center Interesting facts 1. KPU was the only organization in Slovakia using voice bot during that crisis 2. There was agreement with governmental institutions to support government with “non- standard cases” such as people with limited mobility, other diseases or people with pets • Funny fact: there was a lady with 30+ cats and 4 dogs, which we successfully accommodated 3. Several organizations in Slovakia were offering their resources such as databases of accommodations or refugees for us to process it (mainly due to lack of capacity / organization to process it) 4. There were multiple meetings to exchange experience and align cooperation with: • Ministry of Internal Affairs Some refugees, were volunteering to work as a call center agents to help others. (Couple on the photo in the middle)
  32. 32. Problem 3 LONG QUEUES IN HELP CENTERS
  33. 33. 33 Material help center
  34. 34. 34 Long queue in help center + cheaters Problem 3 Problem • High demand = long queue • Some people cheating  Solution 1. Reservation system created to prevent queue 2. Possibility to register in advance for exact time using web / QR 3. Identification of cheaters implemented Outcome • No queue • Better refugee experience • Cheating prevention
  35. 35. 35 President didn’t stay in a queue • Over 400 people were receiving material help daily • Over 25 000 families received material help in our center • President of Slovakia recognized the initiative and visited our center (she didn’t need any material help)
  36. 36. Summary
  37. 37. 37 Summary Achievements of KPU Over 5000people accommodated 2000 of them - children Over 25 000families received material help Over €1.8 millioncollected in donations Services Psychological help Financial support Job search
  38. 38. 38 “It is not only about amount or availability of resources, It is about smart and efficient management of it…” Get in touch eduard@ective.eu +421944723513 www.ective.eu Thank you!
  39. 39. Invoice generation: Anandvan Wellness Mukesh Kala, UiPath MVP RPA Developer @NatWest Group Deepak Rai, UiPath MVP Practice Head @Litmus7
  40. 40. 40 Problem Statement During the Discharge of a Patient, The wellness center generates the Invoice that includes the details such as nursing charges , doctor charges , hospital charges , Bed Charges and other billing Information. As of today , all this Information is maintained in the form of excel / Notepad , Team calculates the Total and generates the Invoice manually as pdf and send the same in email as attachment. This has to be done through out the day by multiple people. At the end of the day, we have to reconcile all the bills that has been generated / send out. Solutions available with Cost
  41. 41. 41 Solution Provided An App which can be used by multiple employees to generate invoices Customizable Template in doc format kept at the Business location NGO Enters the Data in the App. Generate the Receipt in the Doc Format / Pdf Provide Mailed and Receipt directly send as an Attachment Option to Edit the Invoice in the App Option to Edit the Invoice in the Doc Format once generated Customs Logs Generates for every transaction for auditing.
  42. 42. 42 Benefits User Interface for generating Invoices. Multiple user can generate invoices Auto Calculation Customizable Template Create / Edit Invoices. Generating pdf invoices. Send Invoices as attachment Custom Logs of every transaction Saving effort : 30hrs/resources/week (will increase based on patient)
  43. 43. 43 Efforts Savings Manual Efforts 1 invoice in 12 Minutes Total Invoice Processed ~ 150 Invoices per Week Automation 1 invoice in 1 Minute Savings 30hrs/resources/week (will increase based on patient count.)
  44. 44. 44 NGO Feedback & Certificate of Appreciation
  45. 45. 45 Screen Shot – Main App Page User Input All the Details Option to Edit / Create New Generate the Invoice as Pdf Provide Mail Id and Send As Attachment App Does the Calculations
  46. 46. 46 Invoices – Word and Pdf Formats
  47. 47. 47 Sample Email with Attachment as Pdf
  48. 48. Automate assessment of patient data Stefano Negro, UiPath MVP RPA Tech Lead @BSP Consultant
  49. 49. 49 Medical Staff Dott.ssa Maria Cristina Ronco - Direttore Sanitario Dott.ssa Graziella Marzi - Medico Aiuto Dott.ssa Elisa Duranti - Medico Assistente Dott.ssa Fiorenza Piga - Medico Assistente Dott.ssa Daniela Giglio - Medico di Guardia Automation for Good - Healthcare
  50. 50. 50 A Nursing Home as an average of 40-45 patients. For every patient it is required everyday to check for basic care assistance like hygiene, feeding, dressing. It’s important to keep all the staff informed on the status of all patients everyday, in order to fulfill all the necessary needs and provide help. Problem Statement & Proposed Solution Problem
  51. 51. 51 A fixed form has been created and for every patient the dedicated staff enter the date in which has been needed an assistance. The Physician can scan the form and keep a global record of satisfied needs for every patient Using a different Automation, Data are entered in a Excel file that retrieves periodical records. Problem Statement & Proposed Solution Solution
  52. 52. 52 The same Automation is used for another form that retrieves all analysis data for every patient. The form acts as a sort of «Passport» that collects all history of previous analysis (complete blood count with formula, liver and kidney function tests, glycaemia). In this way it’s more efficient to analyse health status and provide better care. Problem Statement & Proposed Solution Solution
  53. 53. 53 Solution Architecture Bot #1 User retrieves all the Documents Scan the file and create a JPG and PDF file. Documents are entered in the Scanner Get Data from every file using OCR Generate Report Put all data in a report Bot #2
  54. 54. 54 Process Example Input Output
  55. 55. 55 Medical Staff can easily keep track of patients needs. All Staff can just check an Excel file in order to know what is the patient status and his/her previous record in assistance. Manual work has been reduced from 2hr/day to 0.5hr/week for the Physician. Patients history record is fully digitalized. Sheets don’t have to be handed. Benefits
  56. 56. 56 When we started talking about automation I had little to none knowledge of what can be done, It was difficult for us as medical team to imagine the potential processes to be automated. So we decided to focus on what were the issues we were having at the moment and how could we use them to create a better environment for the patients and the staff With the help of developers we created two automations that take sheets that are compiled by hand and bring all the data into a digital and more efficient way. Daniela Giglio – Medical Doctor, Villa Patrizia Nursing Home Benefits
  57. 57. 57 Simple automations for small/medium facilities can have a huge impact on staff and patients. It’s important to spread the word about Process Automation among those who can benefit. Reach out to us if you want to contribute! https://www.linkedin.com/in/stefanonegro/ s.negro@bspconsultant.it Conclusion
  58. 58. 58
  59. 59. When automation meets CSR: The first ecoogical bot created by a Citizen Developer Sylvain Boutie, UiPath MVP Citizen Developer Program Lead & Founder @MyLittleBot
  60. 60. 60 • Refrigerated medical boxes are designed to keep Roche drugs on a very low temperature (like the Pfizer vaccine) • Each has a high environmental footprint (made of special raw materials) • A refrigerated medical box can be reused up to 10 times • Because hospitals do not have the time to send them back, they are put in the trash Problem Statement & Proposed Solution Problem Example of a refrigerated box from Roche
  61. 61. 61 Problem Statement & Proposed Solution Solution 10,000 boxes have been shipped back to the warehouse using this automation. Financial savings have been estimated to 100k€/year. This use case acted as a catalyst for the citizen developer program. Automation created by a citizen developer in 2 days on UiPath StudioX Massive impact on the environment Process automated with UiPath StudioX Bot reads submitted requests Submits a „pick up my boxes“ request UiPath Robot Hospital employee Bot submits a shipment request on DHL website Bot updates the request and inform the requestor
  62. 62. 62 Demo video
  63. 63. 63 Key take aways • UiPath solutions can help companies achieve goals beyond automation benefits • Automation benefits (often) go beyond time savings • With StudioX, Citizen Developers can easily build automations that have a strong impact • A citizen developer approach fosters employee's innovation • If you want to identify process gaps or improve processes, you can empower your collaborators with StudioX and they will create innovative solutions
  64. 64. 64
  65. 65. 65 Thank You!! Do you have an Automation for Good story to tell? Write to us at: community@uipath.com Follow us on www.community.uipath.com

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