Leverage the intersection of AI, ML and automation to enable robots to analyze and understand communications including emails, tickets, notes and more. By combining ML models or leveraging the latest developments in NLP from UiPath Communications Mining (formerly Re:infer), developers can build workflows that classify and extract structured data from messages, such as custom entities, and intent labels. This new source of structured data from communications unlocks AI-driven automation and expands automation into new areas. This session is designed for Automation Developers that are interested in learning how to harness the capabilities of ML models within their UiPath RPA workflows to deliver automations that understand intent and can handle complex scenarios. 📕 During the session, we will cover: Leveraging AI Center and Studio to build and deploy models How you can combine models to address complex scenarios such as ITSM triaging UiPath Communications Mining, what is it and how can it be leveraged for analysis and automation use cases 👨🏽‍💻 Speakers: Dhruv Patel, Senior Sales Solution Architect @UiPath Tom Golebiowski, UiPath Communications Mining Expert @UiPath 👉 Register for our upcoming Dev Dives Session 4: How to create user-friendly attended automations from beginning to end: http://bit.ly/Dev_Dives_EMEA_4

1. Dev Dives
Go deeper, automate smarter

2. 2
Meet today’s team:
Cristina Vidu
Global Manager
Marketing Community
@UiPath
Roxana Ivan
Senior Product
Marketing Manager
@UiPath
Sophia Zhylych
Product
Marketing Manager
@UiPath

3. 3
Meet today’s speakers:
Dhruv Patel
Senior Sales Solution Architect
@UiPath
Tom Golebiowski
Communications Mining Expert
@UiPath

4. 4
About today’s meeting
• Enjoy the next 50-60 min packed with AI use cases and
opportunities, a demo, and live Q&A.
• Join the poll. Download the automation template. You’ll
receive the recording and the full pack of instructions to
build a free-text ticket automation for ITSM, via your
email.
• Get answers to your questions and challenges. Please
use the chat box for Qs during the presentation. Live
Q&A session at the end.
• You're encouraged to network and share your
LinkedIn/Twitter in the chat.
• Have fun! Feedback is welcome.

5. Unlock AI-driven
automation with
Semantic Automation &
Communications Mining
UiPath Dev Dives Webinar Series

6. 6
Poll time
We’d love to know more about your experience with
UiPath AI products!
Take a quick poll by scanning the QR code
or access it at www.slido.com
Pass into quiz room: 1282 5488

7. 7
Communications Mining
An introduction to UiPath Communications Mining and the opportunities ahead
AI Technology Integrations
An introduction to integrating UiPath with AI technologies and the opportunities ahead
Q&As
Questions in the chat!
UiPath & AI
An introduction to AI capabilities across the UiPath Business Automation Platform
1
2
3
4
Agenda

8. 8
The potential of automation is vast. We believe the power of AI can make it
almost limitless. And so, we’ve built AI into every part of the UiPath
Platform. You can reach new levels of productivity and automate more.
Daniel Dines
Co-CEO and Founder at UiPath
A fullyautomated enterprisefrees people to focus on higher value work
You can’t spell UiPath without AI

9. 9
AI, an enterprise priority
Every company will need to harness AI
88% of business leaders prioritising data, analytics and AI investments
Business leaders are laying the digital foundation to help them realize
maximum value from their technology investment – EY Tech Horizon Report.
AI spending is expected to top $500 billion
Spending by governments and business on AI technology is expected to top
$500 billion worldwide in 2023, according to IDC research.

10. 10
PERCEIVE LEARN
Activities
Computer Vision Activities
APIs
Document Understanding
Integration Services
Natural
Language Understanding
Studio
StudioX
Apps
Action Centre
AI Centre
Client’s own models
& decision engines
Activities
APIs
Orchestrator
Process Mining
Task Mining
Communications Mining
Automation Hub
Insights
DECIDE & REASON TAKE ACTION
AI embedded across the platform

11. 11
TheUiPathBusinessAutomationPlatform
PROCESS MINING TASK MINING COMMUNICATIONS MINING IDEA CAPTURE & MANAGEMENT
LOW-CODE DEVELOPMENT​ UI & API AUTOMATION​ PROCESS ORCHESTRATION​
INTELLIGENT
DOCUMENT PROCESSING​
INTEGRATED NLP & AI/ML
Discover
Continuously uncover opportunities for process and task
improvements ​helping you identify the highest ROI areas
Automate
Get more done with a digital workforce that seamlessly collaborates with your
people ​and automates work via UI and API, powered with native integrated AI​
Your Applications Your
People
Your
Processes Systems of record – ERP, CRM, HCM | Communications and Collaboration | Personal Productivity​
ANALYTICS CONTINUOUS TESTING
UNIFIED MANAGEMENT
& GOVERNANCE​
FLEXIBLE DEPLOYMENT
Operate
An enterprise-grade foundation to run and optimize
a ​mission critical automation program at high scale

12. 12
1 2 3
First starting as a kitchen intern, you need to
learn dozens of tasks at each station with the
Chef instructing you each step
Soon, you pick it up, and can review the
inventory, work at different stations, and even
suggest new dishes with minimal instructions
This frees up the Chef's time to focus on more
high-value tasks like looking for new
ingredients and networking with clients
The future of work – with UiPath
Imagine this kitchen intern's journey as a software robot. Just like how the intern developed knowledge about the kitchen,
observing chefs and understanding how to perform different tasks, our software robots with semantic capabilities can do the
same and understand how to manage elements on the screen to emulate human work.

13. 13
Too many words?

14. 14
Too many words?

15. 15
Still too many words?

16. Spotlight on:
The UiPath ™ w ord mark, logos, and robots are registered
trademarks ow ned by UiPath, Inc. and its affiliates.
©2023 UiPath. All rights reserved.

17. 17
Understand what every
customer wants
Automate every
transactional request
Freeing highly skilled employees from administrative work,
reducing the cost to serve, and improving experience
Track and measure all
service demand in real
time

18. 18
Email
Service Desk
CRM notes
Surveys
RPA
API
Ingest & Store
Parse &
Comprehend
Unsupervised
Learning
Discover &
Train Validate &
Analyse
Report &
Deploy
RE-TRAIN & RE-INFER
Understand and action every message at speed and scale.
Detailed platform overview
1 2 3
4 5 6
1 3 Drive
Connect
2 Interpret

19. 19
Demo: ITSM Triaging with UiPath + AI
Inbound IT
ticket
Interpret
the
message
Extractkey
insights
Triageor
HITL
Generate
response
with AI
Update
ITSM
System
Orchestrate an end-to-end process while seamlessly tapping into multiple ML models
Intent and Data
Extraction
Text
Classification
Sentiment
Analysis
Text Generation
(GPT)
Communications Mining Integration Service / API
Demo Flow:
1. Training a ML modelto interpret tickets
2. Setting up a multi-model automation workflow
3. Automating Access Management,Hardware issues and more!

20. Technology Integrations
Spotlight on:
Open and Extensible Platform

21. 21
Open platform with integrations into major
technologies expands automation reach and impact
Security
Infrastructure
and Architecture
Intelligent
BPM
Document
Understanding
Conversational
Understanding
Process
Understanding
Test
Automation
Specialized
ML
Others
ContentMgmt.
and Collaboration
Technology Partners
• Secure,certified integrationsyou can trust
• Open,interoperable,and extensible platform (400+ TechPartners)

22. 22
Pre-trained models
Machine learning (ML) models
as a template-less approach
Custom models
• No-code light-weight models in Forms AI*
• General DocumentExtraction model
• Custom ML models in AI Center
• Third-party models
Model retraining
*Full List of Out-of-the-BoxModels
• Invoices
• Receipts
• Purchase Orders
• Utility Bills
• Passports
• ID Cards
• Contracts
• W-2 Forms*
• W-9 Forms
• Delivery Notes
• Remittance
Advices
• ACORD 125
• I9 Forms
• 990 Forms
• 4506T Forms
• FM1003 Forms
• And More!
• Retraining via AI Center
• Continuous learning loop based on human validated data
Discovery | Automate | Operate

23. 23
Automate more by adding AI to your automations, with drag-and-drop ease.
Discovery | Automate | Operate

24. 24
The Challenge The Solution
The Results
Increase the
accuracy of
inspectionsdue to
less errors
Mitigate
reputationalrisk
Avoid possible
penalties and
fees
Upload product
label design
drafts and label
master
documents
ML models
process
documents
and fetch
discrepancies
A validation page
displays data,
data type, and
whether there is
discrepancy
Humans
validate
discrepancies
and leave
comments
Robot
downloads report
in excel and
sends emails to
design agencies
with next steps
Greatly reduce
time spent -- from
hours to 2.5
minutes
• A globalfood and beverage leaderhas
to review productlabels to ensure the
information is accurate, and the design
meets companyrequirements.
• Multiple humans across multiple
departments are involved in the
inspectionprocess,which is error-prone
and time-consuming.
AI Use Case: Product Label Intelligence
Discovery | Automate | Operate

25. 25
Clipboard AI
Semantic Mapping Engine
Source
Forms
• Computer Vision
Excel
Unstructured Documents
• Any type of documents
Documents
• Invoice
• Receipt
• Utility bill
• Purchase order
• Passport
• ID
Destination
Forms
• Ui Automation
• CV
Plain-text
• Word
• Notepad
• Mail
• Plain-text fields in forms
• Etc.
Excel
• Excel add-in

26. 26
Date/Time Topic Status
April 27,
10 AM EST / 3
PM GMT
Design user-friendly attended
automations from A to Z
Register AMER
Register EMEA & APAC
May 31,
9 AM EST / 2
PM GMT
Rapidly automate APIs and build
custom connectors with Integration
Service
Register AMER
Register EMEA & APAC
Next steps
Download the free-text ticket automation for ITSM > https://bit.ly/uipath-ticket-automation
Don't miss the next Dev Dives sessions. Save your seat > https://bit.ly/Dev-Dives_2023

27. Thank you
for your participation!
Join us: community.uipath.com