1. An Overview

2. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Who are we
• Pioneers in SaaS based Customer Experience (CX) solutions and
early adopters of Oracle Cloud
• 800+ man years of deployment, implementation & migration
expertise
• 200+ certified CRM consultants
• 175+ successful CRM / CX deployments including custom
development and integration
• 100+ CRM training engagements globally
• 20+ countries with on site support presence
• CRM++ applications for accelerated
deployments (3000+ user base)

3. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Why SaaS based CX?
SaaS-based CRM sales within enterprises are expected to
GROW
from $4.48B [2012] to $6.3B [2015]
Source :Gartner

4. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Our Cloud Offerings
Cloud based Customer Experience (CX) Solutions
Portfolio
`
Right NOW
Email Workbench
Social CRM
ATG
Mobile CRM
CRM On Demand
Sales & Marketing Services Applications
SSP
Solutions Offerings
Services Training Testing
Oracle® Cloud PrivateCloud @Customer
CTI
Fusion CRM

5. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Oracle® Fusion CRM
An Overview
Territory Management
Quota Management
Forecasting
Campaign Management
Lead Management
Sales Predictions
Personal Campaign
Opportunity Management
Customer Center
Desktop Integration
Mobile Sales
Contracts
Sales Planning Sales Prospecting Sales Productivity
Sales & Marketing

6. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Oracle® RightNow
CX (Customer Experience) Cloud Services
Rich online
CX solution
to research,
purchase, or
resolve issues
from any
device
Manage interactions
across the social web as
an integrated part of CX
Manage
customer
journey
through unified
records,
interfaces and
knowledge
Services

7. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
CRM ++ Applications
Oracle® Fusion CRM
Framework
Email
Workbench
Social CRM
Computer
Telephony
Integration
Self
Service
Portal
Mobile
CRM
Enabling rapid deployment and enhanced customer experience
3000+ users in sales,
marketing, service &
support organizations
Oracle® Cloud PrivateCloud @Customer

8. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Industries
Real Estate
• Well-implemented strategies for enhanced
customer awareness
• Accelerated revenue success in the Real
Estate industry
Manufacturing
• Single information sharing platform for all
the stakeholders of sales cycle
Telecom
• Understand relationship between industry
and business strategy
• Align business activities to ensure
practical resulting solutions
Travel
• Capture various sales and
communication activities of travel
business
Healthcare
• Manage and track relationships among
stakeholders in the sales cycles
• Flexibility to modify and add new processes
High Tech
• Used by over 1/2 million product
designers and engineers worldwide
• Products are categorized under 3D
Mechanical design solutions

9. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Industries
Banking & Financial Services
• Corporate, Wholesale, Retail banking and
Mortgage financing
• Reduce risk and increase productivity
Education
• Single information sharing platform
for all the stakeholders of sales
cycle
Insurance
• Capture various sales and communication
activities of travel business
Life Sciences
• Understand relationship between
industry and business strategy
• Align business activities to ensure
practical resulting solutions
Retail & Distribution
• Manage and track relationships among
stakeholders in the sales cycles
• Flexibility to modify and add new
processes
Consumer Goods
• Used by over 1/2 million product
designers and engineers worldwide
• Products are categorized under 3D
Mechanical Design Solutions

10. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Management Team
Founder & CEO
Vinod Reddy
Sr. Director – Consulting & Customer Experience
Venkatesan Sundaram
Sr. Director - Innovations
Naga Chokkanathan
Director – User Adoption
Bhasker Rao Rakesh Naidu
Director - Sales
Director – PMO & Quality
Fijoe Joseph Mathew Dinesh Poduval
Director - Marketing
Ravi Shankar
Director - HR
Raj Badoni
Director – Business Development

11. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Key Differentiators
Building Technology Competency
Co-innovators of CRMIT’s CRM++ applications
Early adaptors of Oracle® CX and Oracle® Cloud
Flat, field-oriented management structure
Enabling nimble and quick response to clients.
Flexible and adaptable.
Proven track record of long term relationships
CRMIT has implemented some of the most complex solutions on Oracle®
technologies through onsite, near shore & offshore
Project Management
Proven project execution capabilities, quality/metrics focus and global
delivery, leads to successful projects and very attractive ROI

12. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Partial list of customers

13. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
What do our customers say
Thanks for your super
support and very hard
work. These were executed
professionally and I
think we got the balance right,
judging by the feedback and
also from my
observations.
Saty Joshi,
Interactive Marketing & CRM Marketing Excellence
3M
…CRM IT has demonstrated the
skills and abilities to met or
exceed all of our business
expectations…….
Throughout the process & requirements gathering workshops and the subsequent
week of determining solutions, completing activities etc, they have both been very
approachable. Their knowledge of CRMoD and their willingness to offer
proactive, practical alternative solutions wherever possible has made it a
pleasure to work with them.
David Atkinson, Functional Analyst, Suncorp Group Limited
James T Lane
Vice President - Sales Reporting
United Health Group

14. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Enabling Excellence
2012 Winner
*Awards and Accolades won by our CRM customers
Best Customer Relationship
Management Program Award
Best SaaS-Based Program Award
National
Award
for
E-governance
2007-08

15. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Global Spread
Deployment base spread over 20+ countries
v
Sales & Support Offices

16. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Reach us
Americas
1525 McCarthy Blvd
Suite 1000
Milpitas, CA 95035
EMEA
9 Devonshire Square,
London EC2M 4YF
UK
Oceania
Suite 19, 103 George Street
Parramatta
NSW 2150
Japan
C/O. Kitatec K K
2-21-7-703 Kiba, Koto-
Ku, Tokyo 135-0042,
Japan
Malaysia
C-1-15, SME Technopreneur Centre 2
2260 Jalan Usahawan 1, 63000
Cyberjaya, Selangor Darul Ehsan,
Malaysia
+60 123 19 55 03
+81 3 5809 8444
+1 972 215 0547 + 44 203 586 1248 +61 2 9186 2550
Rest of Asia
# 14, CRMIT Towers,
BTM Layout 1st Stage,
100 Ft Ring Road
Bangalore 560068 India
+91 (80) 4292 5555

17. CRMIT - A Corporate Overview
© Copyright 2013 CRMIT. All rights reserved.
www.crmit.com
Thank you
sales@crmit.com