1. Personal Information
First Name: Crystal
Last Name: Drakes
Position Title: Healthcare Account Manager/Sales
Manager: Katie Benavides
Department: Sales
Business Unit: Facility Maintenance
Location: Marietta, GA
Email: c.drakes83@gmail.com
Summary of Strengths
Knows and Grows the Business:
•Deep knowledge of strategic Pre Call Planning and driving FIRST CHOICE.
•Doing -We are "Always on the Job," focusing on what is essential, taking action, getting it done fast and doing it right the first
time.
•Winning -We build momentum every day around winning the right way, with the utmost integrity, with a passion for our
customers and in a spirit of teamwork.
•Learning -We create an ongoing capacity for growth through continuous improvement. We have an unquenchable capacity to
learn and improve ourselves while continually seeking to leverage best practices across businesses and functions.
Builds Customer Value:
•Implement best practices to better understand needs of the top customers and opportunities for sustained, profitable growth.
•Providing exceptional service and delivering on our brand promise to customers: What You Need, Where You Need It, When
You Need It
•Deliver the best total value experience for customers and drive FIRST CHOICE.
Delivers Results:
•Demonstrated experience, achieving priorities, strategic goals and stretch targets in constrained timelines.
•Proven profit growth (+20% vs. PY).
•Grow volume +15% vs PY sales and +10% vs PY Part Margin in 2014.
•Increase sales growth to 24%.
•Creating a Pre Call Plan for each and every account. (Plan Your work and work your Plan)

2. Summary of Development Areas
Communicates Effectively:
•Connect with larger and more impactful customers.
•Build relationships with more decision makers ( Add an additional 100 in 2015)
•Volunteer for more opportunities for exposure and professional presentations involving Healthcare and MRO products.
Develop & Inspire High Performing and Diverse Teams:
•Continue to gain exposure in current role as a leader, to accomplish new targets through the team and exceeding priorities.
Imports and Exports Ideas that Drive Change:
•Identify best practices amongst the outlets within the team.
•Drive a culture of continuous improvement, by leading the Healthcare team and establishing routines enabling the rep.s to
succeed.
Imports and Exports Ideas that Drive Change:
Communicates Effectively:
•Identify best practices within the team, by spending one day a week uncovering new sales techniques.
•Connect with larger and more impactful customers, by combining directions with the Key Account teams or Agreements.
•By Q2, develop a continuous feedback loop, so the Key Accounts and Sales Ops are aware of barriers preventing business
growth on Zero spend or negative spend accounts.
•Volunteer for an opportunity to lead a team meeting in different core categories or on product knowledge.
Develop & Inspire High Performing and Diverse Teams:
•Partner with manager and peers to identify leadership trainings/session to promote inspirational leadership.
•Focus on establishing robust Career Development Plans to enable direct reports to progress with the company.
•Allow developmental time for the team to focus on areas they are interested in and offer opportunities to network with leaders
outside of the function.
•Working closely with my internal business partners on current and future opportunities.

3. Career Aspirations
Experience / Role Description Function Function Preferred Timing
Sales, Field Account Representative Sales Operation Ready Now
Sales, Renovations Specialist/ Real Estate Sales Operation Ready in 1 Year
National Account Executive National Sales Ready in 2/3 Years
Merchant Ready in 1/2 Years
Human Resources Development/Training Ready in 1 Year

4. Career Portfo
•My Skills
•My Talent
•My Goals
Crystall M. Drakes
1744 Boulderview Dr. SE
Atlanta, GA. 30316
(407) 300-0854

5. Career Portfolio
Crystal M. Drakes
1744 Boulderview Dr. SE.
Atlanta, GA. 30316
(407) 300-0854
c.drakes83@hdsupply.com