Crystal L. Holifield
1120 West Elliott Avenue Springfield, IL 62702
217-801-3778
Crystal.williams70@yahoo.com
OBJECTIVE
To obtain a management position that utilizes my organization, leadership and planning skills.
PROFESSIONAL PROFILE
• Results oriented project leader with excellent organizational skills
• Systematic approach to problem solving
• Managed tight deadlines, challenging roles and assignments
• Dedicated to building a highly motivated team aware of their roles within the organization
WORK EXPERIENCE
Executive II 5/2011 to Present
Illinois Secretary of State Springfield, Illinois
• Report directly to the Director
• Conduct teleconference training for problems error database
• Consult and advise before and during the training process
• Review and Analysis of operations and budget planning
• Implementing electronic motor vehicle online receipts
• Created a systematic inventory database
• Track leads for motor vehicle receipts inventory
• File office records to include personal file, employee evaluation, supplies, and phone records for
reporting year
• Prepare and distribute various reports
• Coordinate staff meetings and conference calls
• Conducted office cross training for two divisions
Executive I 10/2006 to 5/2011
Illinois Secretary of State Springfield, Illinois
• Managed inventory database of 133 facilities
• Review and Analysis of operations and budget planning
• Forecasted facility strategies to reduce backlog and plan for future growth
• Developed strong customer service skills through constant customer interaction
• Updated and maintained procedure manuals
• Prepare and distribute various reports
• Report directly to Director and Chief Deputy Director
• Filed personal records to include receipts, taxes, phone records and supplies for reporting year
Managerial Assistant I 9/2005 to 10/2006
Illinois Secretary of State Springfield, Illinois
• Review and Analysis of operations, budget planning

• Reported directly to the Director and Chief Deputy Director
• Communicated with internal, external auditors and administrative staff
• Documented, recorded, updated and maintained confidential departmental information and
personnel files
• Prepared and distributed various reports, presentations and manuals
• Recommendations as to methods to be used for improved services and greater efficiency
• Tracked ACH deposit from banks
• Coordinated conference calls, staff meetings
Contractual 12/2000 to 9/2005
Illinois Secretary of State Springfield, Illinois
• Audit bank sales or currency exchanges
• Circuit breaker research, data entry
• Conducted title changes and address corrections
• Reconciling sticker books for inventory
• Documented, recorded, updated database for bank reconciliation
• Answered telephones, filed, sent facsimiles and other general office duties
• Reset system passwords, troubleshooting for financial institutions
Shift Manager 10/1995 to 12/2000
McDonalds Springfield, Illinois
• Hired, trained, supervised, motivated and terminated staff
• Recommended personnel evaluations, training programs, and wage incentives
• Provide daily work schedule
• Process daily deposit for bank
• Greeted customers, answered telephone, filed, sent facsimiles, and other general office duties
• Analyze daily shift and work task
• Reiterate office policy and maintained OSHA practice
• Managed open and closing shift safe deposit, inventory, purchasing and all office equipment
• Promoted restaurant sales of product and coupons
CERTIFICATIONS
• Microsoft Access 2000 Level 1
• Microsoft Access 2000 Level 2
• Microsoft Excel: Introduction
• Microsoft Excel: Intermediate
• Dean’s List 8/2014 to 8/2015
• President’s Award 10/2015 to
6/2016
EDUCATION
Diploma 6/1987
Centennial High School Champaign, Illinois
Bachelor’s Degree 6/2016

American Intercontinental University Schaumburg, Illinois
References Available Upon Request