Healthcare.gov problems: What to tell patients in under two minutes?

1. Healthcare.gov problems: What to tell
patients in under two minutes?
© CureMD Healthcare

2. Obamacare
• Glenn Stream, former president of the American
Academy of Family Physicians (AAFP), has warned
that there are a lot of challenges ahead for providers,
especially in terms of questions from patients about
their insurance registration
• The Obamacare Health Insurance Exchange
Marketplace opened October 1, 2013
• The idea was to allow patients an easy platform to
get registered for a coverage that suits them

3. Healthcare
• Patients need to remember these three important
dates, as the health care roll-out begins
– October 1, 2013 – Open enrollment starts
– January 1, 2014 – Health coverage starts
– March 31, 2014 – Open enrollment
• The Centers for Medicare & Medicaid Services (CMS)
offers three valuable tips to make the online
registration process smoother for patients
• These will help patients create accounts and explore
the information available in exchanges

4. Centers for Medicare & Medicaid Services
• An account verification email with “Marketplace
account created” must reach your inbox. If you
haven’t received it yet, check your spam folder, it
may be lurking there
• The US Department of Health and Human Services
(HHS) resets email addresses in to clear any
problems in the system
• If you feel the system is loading very slow, clear out
your web browser’s history, cookies and cache. It will
clear your issue of slow load-up time

5. Centers for Medicare & Medicaid Services
• No website is perfect and Healthcare.gov is no
exception
• CMS wants to improve its user experience, so, what
patients need to know is that they should approach
providers whenever they have any issue
• Providers must play a critical role in the development
of the online process

6. Read more on blog.curemd.com
• To read more on this topic, visit:
• http://blog.curemd.com/healthcare-gov-problemswhat-to-tell-patients-in-under-two-minutes/

7. Thank you!
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