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Discover Social Studio: The Product, The Use & The Connector, Ines Garcia

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Discover Social Studio: The Product, The Use & The Connector, Ines Garcia

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In discover Social Studio session, we did exactly that. Covering key concepts and playing with them live and with our audience, navigated around all the product including Social Studio Automate and all the tools there, and rather than telling you a story we created it together: from publishing to engaging, the power of what topic profiles can bring as is not only about managing your @mentions! and the ease of Analyze can make you look like a pro. Last but not least is how this sits with your 'everything else' Salesforce and the intricacies of the connector today, give it a vote: tiny.cc/socialstudio

In discover Social Studio session, we did exactly that. Covering key concepts and playing with them live and with our audience, navigated around all the product including Social Studio Automate and all the tools there, and rather than telling you a story we created it together: from publishing to engaging, the power of what topic profiles can bring as is not only about managing your @mentions! and the ease of Analyze can make you look like a pro. Last but not least is how this sits with your 'everything else' Salesforce and the intricacies of the connector today, give it a vote: tiny.cc/socialstudio

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Discover Social Studio: The Product, The Use & The Connector, Ines Garcia

  1. 1. Discover Social Studio: The Product, The Use & The Connector Ines Garcia
  2. 2. #CD19 I just want to say... hello!
  3. 3. #CD19 So happy to be here!
  4. 4. #CD19 Jargon Topic Profiles Sentiment Model Source Groups Labels x 2 Engagement Macros
  5. 5. #CD19 Jargon Topic Profiles Sentiment Model Source Groups Labels x 2 Engagement Macros
  6. 6. #CD19 Jargon Topic Profiles Sentiment Model Source Groups Labels x 2 Engagement Macros
  7. 7. #CD19 Data Flow AUTOMATELISTENING Manual Engagent APEX Standard Objects PUBLISHER Agent Facing UI Social Networks Marketing Cloud Suite Service Cloud
  8. 8. #CD19 I’m not going to tell you a story...
  9. 9. #CD19 May the demo god be with us
  10. 10. #CD19 I think, therefore I am
  11. 11. #CD19 Data Flow AUTOMATELISTENING Manual Engagent APEX Standard Objects PUBLISHER Agent Facing UI Social Networks Marketing Cloud Suite Service Cloud
  12. 12. #CD19 Default Apex Class Inbound End Update Post & Persona Create Contact & Persona Find Post on Recipient & Persona Create / Update / Reopen Case Associate Post to Existing Case Existing Post? New Persona? Case Exists?
  13. 13. #CD19 Improvements Needed! tiny.cc/socialstudio
  14. 14. #CD19 tiny.cc/socialstudio
  15. 15. #CD19 Social Studio API tiny.cc/socialstudio developer.salesforce.com/docs/atlas.en- us.api_social.meta/api_social
  16. 16. #CD19 🤪 tiny.cc/socialstudio
  17. 17. Thank you!

Notas del editor

  • I’m an Agile Coach and Salesforce MVP which translates to: I help organisations to become more agile whilst delivering Salesforce
    I work for myself, hence my company get:Agile!
    Big fond of community, answers section at my heart where I spend a bit of my time to help as others helped me.
    Get involved with all sort of initiatives some here, includes conference like this but across Iberian Peninsula moving year on year. Recent adventures on Einstein analytics group and LEX Champions
    And all of above for Scrum Alliance, entity to get your Scrum/Agile certifications.
  • Key concepts of social studio to cover before demo
  • All grouped by Workspaces
  • And the addon Automate, previously called hub
  • Self explains?
  • From what we have seen
  • More detail
  • Now time where I ask YOU somehting...
  • And that is why, vote vote vote
  • Oh well so I’ll cook it myself! Hold your horses, here some gotchas!
  • And the ‘workaround’...

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