2019 D2L Connection: Dublin Edition 4th annual European D2L Connection; a professional learning opportunity for educators, corporate training professionals, and D2L employees. Wednesday-Thursday, October 9-10, 2019 at O’Reilly Hall, University College Dublin (UCD) Track 2 (User Enablement): The IC who lived me, Jon Krochmalnek, Senior Manager Implementation Services, D2L

1. The IC Who 'Lived' Me
Transitioning from the project to the operational phase

2. Audience Question
After launching Brightspace, what is your biggest challenge
or area of focus?

3. Agenda
• Identify and Evaluate Innovation Roadmap
• Rollout Strategies
• Incorporating Feedback
• Review Integrations
• Optimization Techniques

4. About me
• Jon Krochmalnek, Senior Manager, Implementation
Services​
• 10 years at D2L​
• Have been part of hundreds of new client implementations
• Currently manage the International Implementation Teams
and one North American based team​
• Contact Details: jon.krochmalnek@d2l.com

5. Grow
Boost Value
Maximize Adoption
Expand Capabilities
Extend Partnership
Operationalize Success Plan
Connect
Monitor & Measure
Services & Support
Optimize
Maximize Impact
Brightspace Discovery
Success Planning
Needs Assessment
Personalized Solution Consulting &
Design
Evaluate
Define Success
Kick-off
Project & Change Management
Configuration, Integration & Migration
Training
Onboard & Launch
Seamless Transition
You & D2L
Partners in the Continuous Journey to Learner Success
Customer

6. D2L Confidential
We are listening constantly and through
every channel…
To build Brightspace
we have conducted
over 500 design studies
and managed 1000’s of
faculty and student
inputs and interactions
since 2017.

7. Identify and Evaluate Innovation Roadmap
Keeping up with the Train

8. Your 24x7 one-stop-shop for
Brightspace knowledge.
Find answers to questions, connect with peers
and D2L experts and share product ideas and
knowledge.
Interactive space that is actively
monitored and continuously updated.
For more information, please refer to the notes below, or
visit https://community.brightspace.com/
D2L Confidential
Brightspace Community

9. Brightspace Innovation
Considerations
• Who does the change effect?
• Are you ready to support the change?
• When does the change need to be made?
• Have your users been asking for this
feature?
• Have you tested the new feature?
Operations Support

10. Rollout Strategies
Uneventful rollouts

11. Release Management: Structuring for Success
www.free-powerpoint-templates-design.com
Ensure End Users are aware of the change
Communicate
Ensure business critical workflows aren’t
impacted
Validate
Ensure the product/tool is visible to your users
Enable on Production
Follow the release notes instructions to enable
Enable on test
Ensure you are ready for the change
Update Processes
*Refresh*
Keep your environment in Synch

12. Incorporating Feedback
Keeping a pulse on user support needs

13. Delighting Your Community
Monitor
▪ Social Media
▪ Email
▪ Phone
▪ Support Call
Drivers
Listen
▪ Office Hours
▪ Meetings
▪ Surveys
▪ Champions/
Detractors
Action
▪ Incorporate
feedback
▪ Communication
▪ Update
documentation
▪ Update training
materials

14. Review Integrations
Tool Optimization

15. Optimizing Your Integrations
• Authentication
• SIS/HRIS/API Integrations
• LTI/Remote Plugins integrations
Review
• Address issues addressed in integration
reviewOptimize
• Additional LTI/Remote Plugin Integrations
• Applications created using Brightspace
APIs
Add

16. Review Course Tools
Course Optimization

17. Content Created by Faculty

18. How Familiar are your users with a VLE?
New User Intermediate Power User

19. Content created by Instructional
Designers

20. Better Courses Initiative
Love the way you teach! Uplift
Polish
Review
*Course Homepages*
Leverage free widgets on the Community

21. Brightspace Community
After launch,
we’ll still be
here to help
you optimize
and grow
Support Services
Customer Success
Client Sales
DOCUMENTATION, PEER TO PEER CONNECTIONS,
LEARNING CENTER, PRODUCT IDEA EXCHANGE (PIE)
ADMIN SUPPORT, END USER SUPPORT*, TECHNICAL ACCOUNT
MANAGEMENT (TAM)*
ADVOCACY BEYOND SUPPORT: REGULAR
COMMUNICATION & BEST PRACTICES, DRIVE ADOPTION
PARTNER TO ENSURE MAXIMUM VALUE
*Add-on services

22. Questions?

23. Appendix

24. © Prosci
Prosci® ADKAR® Model
A
• Awareness
• of the need for change
D
• Desire
• to support and participate in the change
K
• Knowledge
• of how to change
A
• Ability
• to demonstrate required skills and behaviors
R
• Reinforcement
• to sustain the change

25. © Prosci
Change
ready
organization
Change
resistant
organization
Small,
incremental
change
Large,
disruptive
change
Risk
Spectrum
Where is your organization?