2. About the Survey
– This is an omnibus survey conducted
every 5 years.
– Feedback is solicited from all OMSSA
members on their satisfaction with all of
OMSSA’s current products and
programs, as well as their suggestions
for future direction.
– We conducted this year’s survey
completely online.
3. Who Responded…
• Survey sent to: Housing 38%
– voting members – Homelessness 40%
approximately 390
– OMSSA Networks Children’s 45%
Services
– Junior staff
through senior Employment 70%
leaders
• 261 responses ESS 41%
(up from 187 in
Other (long term 16%
2005!) care, EMS etc)
4. Respondent Profiles
– Senior and Middle Management (52%),
Front line (43%)
– More respondents from rural (54% vs 49%),
southern (27% vs 18%) and small (31% vs 27%)
organizations
– Age Range – 36 – 60 years (32% in the 36 -
45 age group)
– 71% female and 21%male respondents
6. Years to Retirement
• Less than 5 years - 18%
• 5 - 10 years - 27%
• 10 - 15 years - 26%
• More than 15 years - 28%
Close to 45% set to retire in the next 10 years.
7. Use of Social Media
25% have 11% have 5% have
access from access from access from
work work work
8. Use of Social Media
15% have 14% have 25% have
access from access from access from
work work work
9. Satisfaction with OMSSA
Services
We asked members to rate OMSSA Services
by their value and our performance
Service Value to OMSSA’s
Members Performance
(% who rated (% who rated
service value performance
high) high)
Policy and Advocacy 59% 60%
Professional Development 84% 62%
Events & Workshops
Networking Opportunities 68% 63%
Communications 62% 73%
10. Policy and Advocacy
• Members placed high value on the
need to communicate with provincial
ministries and other relevant provincial
stakeholders.
(85% indicated this as important to critical).
• Communicating with stakeholders at the
federal level was considered only
slightly less important.
(60% indicated it as important).
11. Policy and Advocacy:
What More Can We Do
Three Common Themes in Responses:
– Increase advocacy for integration at
provincial level.
– Develop a storehouse of tools, data,
best practices for members to use in
their studies or reports.
– Sector specific advocacy suggestions –
such as living wage, better child care,
national housing strategy etc.
12. OMSSA Communications
Members placed high
value on OMSSA reports, Other
QUICK CONNECT and communication
ED LETTER sources OMSSA
– 60 – 64% indicated a members use:
high level of satisfaction. – Ministry
– Lower satisfaction with Releases
webinars as many – Websites
respondents were not – AMO
aware of OMSSA
– Network
webinars.
Meetings
13. OMSSA Communications:
What More Can We Do
– Increase communication to reach
staff at all levels – many respondents
had not heard of OMSSA’s
communication vehicles such as
Quick Connect or of OMSSA
webinars.
– Social Media such as blogs or RSS
feeds suggested.
14. Zones and Networks
– 61% respondents have not attended
an OMSSA Zone event in the last 3
years.
• Reasons included no time, content not
relevant, no active zone…
– 40% respondents have not attended
an OMSSA Network meeting in the
last 3 years.
• Reasons include no time, content not
relevant, or not encouraged by
organization to attend…
15. Zones: Future Focus
Respondents would like to see the
following provided at their zone
level:
• Training and professional
development workshops
• Networking opportunities
• Local area specific issues
16. Networks: Future Focus
– Respondents would like to see the
following on network meeting
agendas:
• Best practice sharing
• Emerging trends and issues
• Engage with provincial staff
• Cross-sectoral updates
Content specific suggestions also made
(addictions, LTAHS, etc).
17. Events and Workshops
• 75 - 78% attend Conferences
while 60 - 64% also send staff.
• 54% attend OMSSA
workshops while 72% send
staff.
18. Professional Development:
Future Focus
• Members are interested in Leadership
Training - for all positions.
• Interest in Management Training is
highest among middle managers and
supervisors.
• Interest in Organization Development
Training is high among all management
positions.
19. Professional Development:
Future Focus
• 78% of respondents would like to
see OMSSA training lead towards
an accreditation such as an
OMSSA Diploma, or credit towards
a professional accreditation or a
degree.
• 39% would like courses to provide
a certificate of completion.
20. Critical Issues
In the Next 5 Years, members
anticipate the following issues to be
of critical importance:
•Succession Planning
•Fiscal Environment
•Integration
•Changing demographics
•Work-life balance
•Time, Stress, Workload
Management
21. Conclusion
We now have:
–General profile of our members – age,
education, work environment.
– An understanding of what services
members value.
– Key suggestions to help strengthen our
networks and zones, guide future steps in
policy, and develop future education
programs.
–General understanding of marketplace –
competitors, opportunities to collaborate.
22. Next Steps:
How This Data Will be Used
– Feedback re Network Meetings will be
shared with Networks.
– Feedback re Zones will inform Zone
Reinvigoration Work.
– Feedback re Professional Development will
guide future education development.
– Demographic Information will help us tailor
our courses and products according to the
audience.
Feedback will be used to generate continuing
data and feedback from members!
