Hotel;s Reservation as Parts of Revenue Management by Dino Leonandri

1. NEW HOTEL
RESERVATION
By : Dino Leonandri

2. • Reservation is defined as blocking of room for a guest for
particular period of time.
• It is beneficial for hotel to maximize room revenue and
plan
• The guest also benefits as he can get secure place to
stay and will not be in trouble during peak season time, if
rooms are not available at last moment.
• Reservation agent should take all details about guest,
date, no of persons, payment mode etc. he should give
confirmation letter and then book the room

3. • Hotel will get a request for
reservation.
• After checking the availability of
rooms on the room status chart,
the reservation assistant will
inform the guest.
• Confirmation letter is sent to the
guest.
• Guest will check the details .
• Guest will make payment and
confirm the reservation.
• Cancellation policies are also

5. • Tentative - it means hotel has blocked the room for
guest on his reservation request. It is hold till a
particular date. After this date the guest has to pay
the amount and make it confirmed reservation.
Otherwise the hotel will cancel the reservation
request.
• Waitlisted- It means rooms are not available right
now, but in near future if any cancellations are
made, rooms will be available and then the
reservation will be confirmed. Generally during high
season/ occupancy like festivals, holidays, diwali,
new year .

6. GUARANTEED RESERVATION
• A reservation confirmation number is given
when the guest has paid the booking
amount and has made confirmed
reservation.
• Guaranteed reservation means the hotel
will hold the reserved room for the guest
and will not release it to any other guest
even if the guest does not arrive on time. it
can be obtained by 3 ways
• Prepayment
• contractual agreement
• allotment

7. Prepayment
• It means guest has made an advance
payment( part/full). It will protect the hotel
from any loss of revenue. Guest can pay by
creditcard/ demand draft/deposit cash in
our account.
Contractual agreement
• It is contract with travel agencies, tour
operator, corporate. The travel agency will
make bulk purchase of rooms at
discounted rates.travel agets will give a
voucher to the guest and send 1 copy to
hotel . Companies like reliance who are
sending guest or employees , such bills are
marked BTC( Bill To Company)

8. Allotment
• Allotment is booking rooms for groups or
company., for conferences, conventions or
parties. Rooms will be allocated to guests
after consulting group coordinator/ tour
leader.
Non guaranteed reservation
• When the guests confirm the reservation
but does not guarantee it with advance
payment. Hotel holds the room till
cancellation hour. Then the room can be
released to walk in guest. During peak
season hotels will not entertain these.

9. MODES OF RESERVATION

10. Hotel Booking Process Flow

11. What does booking channel mean?
A term that refers to Distribution Channels and that describes the different
methods / platforms buy which / in which bookings for a hotel are made. A
Channel can be a hotel's booking engine, a direct phone reservation or a specific
stream of revenue such as a 3rd party website, an OTA, etc
A channel manager is a tool that will allow you to sell
all your rooms on all your connected booking sites at the same time through
multiple online channels – such as online travel agents and your own website , . It
will automatically update your availability in real-time on all sites when a booking is
made, when you close a room to sale, or when you want to make bulk changes to
your inventory.

17. QUIZ
Question : What´s difference between
booking channel vs Channel Manager?
Please answer the questions above and email to:
dinoleonandri@stptrisakti.ac.id
by email no later than 1 week ahead.
In the email subject, write the name of the campus, course and class
example :
1. Poltekpar Plb/DIK 6A/Hospitality Business
2. STPT/Class A/Revenue Management
3. Poltek Intl Jkt/AJ/Hotel Management

18. Thank You