1.
We Learn DevOps

2.
Rock the “People Factor”

3.
Reduce the bad
Improve the good

4.
But… Dan… people suck

5.
So… what’s the point?

6.
Our people

7.
Developers

8.
Developers
Our Approach
•Gauge the level of interest in operations
•Be there before they know they need you
•Be rational, logical, consistent, with a plan
•Be willing to discuss

9.
Delivery teams

10.
Delivery teams
Our Approach
•Consultative
•Build trust
•Advocate
•Lead and direct where appropriate

11.
Product owners

12.
Product owners
Our Approach
•Risk vs reward
•Opportunity cost
•$$$ impact
•Be the bridge from dev/ops to the business

13.
Managers

14.
Managers
Our Approach
•Ask questions until you understand
•Ask more questions
•Communicate often
•Voice your opinion
•Take risks, make a decision, move forward
•Be willing to be wrong

15.
DevOps peers

16.
DevOps peers
Our Approach
•Figure out their strengths, weaknesses,
loves and hates
•Hang out
•Be honest
•Give props

17.
The 5 Whys

18.
Are you listening?
•Distractions
•Interrupting
•Body language
•Emotions behind the words
•Attitudes
•Quality of presence
•Nonverbal behaviour

19.
Dan Harper
dan.harper@myob.com
https://www.linkedin.com/in/danharper
DevOps Manager @ MYOB
http://bit.ly/2qVzXvF
+61 414 344 233
https://danharper.org

20.
In Summary

21.
1. Aim to understand the people around you
2. Figure out what drives them and what
they’re looking for
3. Find a way to deliver it to them
Take action!

22.
Q & A

23.
What will happen if we don’t do this?

24.
We love bacon!

25.
We’re Hiring!