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Crash course in LeanITSM

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This session shows how the core principles of Lean can help directors and managers create a collaborative, communicative environment which benefits customer, employees and service partners. A very fast view of Lean it highlights some tools, books, leadership attributes and values of lean thinking.

Publicado en: Liderazgo y gestión
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Crash course in LeanITSM

  1. 1. DOING MORE WITH LESS A CRASH COURSE IN LEAN ITSM DANIEL BRESTON
  2. 2. STEPHEN COVEY & TAIICHI OHNO "Just-in-time means that customer delight is directly transmitted to those who are making the product.” "Leadership is communicating people’s worth and potential so clearly that they are inspired to see it in themselves.”
  3. 3. Value Driven Purpose Management System Basic Thinking Assumptions SO WHAT IS LEAN?
  4. 4. SOLVING CUSTOMER PROBLEMS
  5. 5. NOT SOLVING PROBLEMS IS A WASTE
  6. 6. LEAN TECHNIQUES I LIKE 6 A3Lean pyramid Value Stream Map KPI Tree Obeya
  7. 7. DAILY LEADERSHIP: ALL LEVELS
  8. 8. STANDARDISE & AUTOMATE Standardise Automate Standardise Automate Standardise Automate
  9. 9. 9 THE LEAN CYCLE By Mike Rother
  10. 10. ITIL AgileLean Iterative Dev. End-User VOC Teams Bus. Ownership PM execution Best Practices Framework – Strategy, Design, Transition, Operations, CSI LEAN ITSM Customer Quality Value Streams Flow CPI Problem Solving Respect for People Source: Mike Orzen & Associates, Inc. www.maorzen.com © AXELOS Limited 2014 All rights
  11. 11. Copyright © Institut Lean France 2012 GEMBA: LOOK, SEE, OBSERVE, LEARN 11
  12. 12. Copyright © Institut Lean France 2012 LEARNING BECOMES ACTIONS 12
  13. 13. WHERE TO LEARN MORE
  14. 14. JOIN THE COMMUNITY www.qriosity-managingit.com @danielbreston

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