2. MAKING IT
PERSONAL
• All techs will check in with both Operator and Contractor.
• Have techs give their name and also get the names of
the CM and TP they check in with.
• Ask basic questions to get to know the customer and
establish any needs that haven't been met.
• Have the techs include this information on the ticket
for the work performed to better track customers and
add accountability to the tech to make sure they are
asking what needs to be asked.
3. GOALS OF MAKING IT
PERSONAL
• Making our Operators and Customers aware that we are
on location, letting them know we have signed in and
given any safety information needed to get the job done.
This will show our customers that safety plays a big part
in our culture as a company.
• By taking these small extra measures we hopefully will
put a face to the company with every tech that visits.
• By doing this it will show that we are not just there to fix
the problem at hand but to go above and beyond and fix
what ever issues the operators and customers have.
• This will help us out at the service manager level to
know what has been done, who was spoken to and how
to improve service.
4. TECH OF THE MONTH
• Implement a variation of the caught caring program at
the store level for the field techs.
• Educate and engage employees on the program and
get them involved.
• Have them submit their suggestions for the tech of the
month to be selected monthly.
• Select winning tech and announce the winner on the
first meeting conference call of the month. The winner
gets to choose an item on the NOV site as a reward.
5. • Reduce the amount of service calls from rigs.
• Get employees engaged on the program to help
keep morale and motivation high.
• Having highly motivated and engaged field techs will in
the end result in better visits to rigs and hopefully inspire
more customer loyalty.
GOALS OF
TECH OF THE MONTH
6. • I will use our current NPS scores provided by our
SLSC/CARE team to gauge victories and
opportunities for improvement by watching the
scores over time.
• Looking over tracker tickets to ensure techs are
following the guidelines of getting names etc.
Coaching the techs in the moment if this is not
happening to get them back on board with this
process.
TRACKING RESULTS
