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Anatomy of a Business Process - How Work Gets Done

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Anatomy of a Business Process - How Work Gets Done

  1. 1. DATAVERSITY WebinarBusiness Process Anatomy, Understanding How Work Gets Done 22nd November 2011 By Artie Mahal Management Consultant, Facilitator, Educator and Author Founder of ASM Group, and Sr Consultant with BPTrends Associates E-Mail: asm.mahal@gmail.com Website: www.asmgroup.net Facilitation/Documentation by© ASM Group, 2011
  2. 2. Business Process Structure Guides: Process Governance – Rules - Knowledge Owner/Manager Performance Measures (KPIs) Trigger Events Downstream ProcessesUpstream Processes Process Inputs Outputs Transforms: Transforms: Material, Data, State Material, Data, State Process Performers Source: Book “How Work Gets Done”, By Artie Mahal Enablers: Roles - Technology - Infrastructure Facilitation/Documentation by “All work gets done through Business Processes” “All work gets done through Business Processes” © ASM Group, 2011 Slide 2
  3. 3. Process Hierarchy Conceptual Guide Level of Detail Process Ownership Enterprise Business Process Management (BPM) Level 0 Value Chain Value Chain Owner Multiple Processes Business Intent Process Owner Level 1 Business Process Sub-process Owner Business Policy Level 2 Sub-process Level 3 Process Policy Level 4 Process Manager Day-to-Day Systems and Level 5+ Business Process Source Book: Automation (BPMS) How Work Gets Done, Facilitation/Documentation by By Artie Mahal© ASM Group, 2011 Slide 3
  4. 4. Process Scope Template (IGOE) Trigger Trigger Events Events Governance Rules KnowledgeSource Processes / Stakeholders Target Processes / Stakeholders GUIDES O I U N T P P U U T T ENABLERS Roles Technology Infrastructure : Note: Data is included in Inputs, Outputs, Guides, Enablers Outcomes Outcomes37 Source: Book “How Work Gets Done”, By Artie Mahal Facilitation/Documentation by © ASM Group, 2011 Slide 4
  5. 5. Technics Publishing www.technicspub.com If you’ve always wished you had a very practical friend who could sit down and talk you through just what’s involved improving how work gets done at your organization, this is the book! Paul Harmon BPTrends Chief Methodologist Facilitation/Documentation by© ASM Group, 2011
  6. 6. Expert Knowledge at Your Fingertips Concise 3-8 minute videos Business Process Management Work-Life Balance Facilitating Effective Meetings & Workshops Discover more at https://www.intellimins.com Facilitation/Documentation by© ASM Group, 2011 6

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