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RWDG Slides: Build an Effective Data Governance Framework

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Data Governance frameworks are used to structure the core components of a Data Governance program. Frameworks add significant value for those organizations getting started and improve or address missing components for programs already in place.

This month’s RWDG webinar with Bob Seiner will focus on dissecting a common Data Governance framework and customizing the framework to match the needs of your organization. Frameworks can be complex to describe but, in this case, the framework will become the self-describing face of your program.

In this webinar, Bob will share:
- A customizable Data Governance framework
- Five core components of a Data Governance framework
- Five perspectives for addressing each component
- Using a framework to select an approach to Data Governance
- Detailed descriptions of each component from each perspective

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RWDG Slides: Build an Effective Data Governance Framework

  1. 1. 1 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Build an Effective Data Governance Framework Monthly Webinar Series Hosted by DATAVERSITY Robert S. Seiner – KIK Consulting / TDAN.com May 16, 2019 – 11:00 a.m. PT / 2:00 p.m. ET Real-World Data Governance
  2. 2. erwin EDGE D ATA I N T E L L I G E N C E F O R E V E R Y D ATA S TA K E H O L D E R April 2019
  3. 3. erwin, Inc. Snapshot 2 Founded March 2016 Strategic M&A to expand portfolio and footprint R&D for new technologies, including data governance and NoSQL 3,500+ customers with more than 50,000 users 250+ employees in 7 offices around the world Industry-leading NPS satisfaction scores © 2019 erwin, Inc. All rights reserved.
  4. 4. Today’s leading organizations need to discover, understand, govern and socialize enterprise data to mitigate risks and realize results. As the data governance company, we develop enterprise modeling, data cataloging and data literacy software that make this possible. erwin. The Data Experts. © 2019 erwin, Inc. All rights reserved. 3 Risk Management Data-Driven Insights Agile Innovation Business Transformation
  5. 5. 1000s of undocumented applications and databases 1000s of business terms across different business units We Solve The Enterprise Data Dilemma: What Data Do We Have and What Does it Mean? 4 Harvest data Collect data schema and business terms Organize data Mapping data and attributes Contextualize data Standardize on specific business terms and definitions Administer data Develop a governance model to manage standards and set best practices Socialize data Enable all stakeholders to see data in one place in their own context © 2019 erwin, Inc. All rights reserved.
  6. 6. erwin Data Literacy Suiteerwin Data Catalog Suite Business User Portal Business Glossary Manager Mapping Manager Lifecycle Manager Metadata & Reference Data Manager Data Quality Data Intelligence SuiteEnterprise Modeling Suites erwin Enterprise Architecture erwin Business Process erwin Data Modeler Data Automation Standard Data Connectors Smart Data Connectors erwin Enterprise Modeling and Data Intelligence Software © 2019 erwin, Inc. All rights reserved. 5
  7. 7. © 2019 erwin, Inc. All rights reserved. 6 The erwin EDGE Platform The most connected software bridging all your data and business architectures for the intelligence to fuel results Data Assets and Architecture Data Management Processes Data Management Infrastructure
  8. 8. Benefits Across the Enterprise Data Value Chain © 2019 erwin, Inc. All rights reserved. 7 Data Analyst ETL Developer Data Architect BI Developer Business Analyst Data Steward Data Scientist Data Owner POWERING DIGITAL TRANSFORMATION All Others … Improving Digital Experiences Enhancing Digital Operations Driving Digital Innovation Building Digital Ecosystems
  9. 9. The erwin EDGE platform is providing data intelligence in context by combining enterprise architecture modelling with business process and data entity modeling capabilities connected to a glossary that can support classification of data using business ontology knowledge graphs, integrated with a data dictionary and data catalog containing location, relationship, lineage, and motion intelligence of enterprise data. Stewart Bond, Principal Analyst IDC 2019 Why erwin? 8 Most trusted name in data, powering mission-critical applications for world’s largest organizations Significant R&D with customer input to create tools for digital transformation Only vendor providing an EDGE to deliver an aligned and sustainable operating framework On-prem and hosted delivery of federated, integrated and adaptable solutions Superior support and services with industry- leading customer satisfaction © 2019 erwin, Inc. All rights reserved. 8 TRUST INNOVATION EDGE FLEXIBILITY SATISFACTION
  10. 10. 2 2 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Real-World Data Governance – Monthly Webinar Series June 20, 2019 – Applying Governance to Business Processes Third Thursday each Month @ 2pm EST – Register at TDAN.com, KIKconsulting.com, DATAVERSITY.net • Non-Invasive Data Governance Book ISBN 9781935504856 / Technics Publishing / Amazon.com • Speaking @ Dataversity Events DGIQ Conference, San Diego – June 3-7 Data Architecture Summit, Chicago – October 14-17 Data Governance Vision, Washington, DC – December 9-12 • Non-Invasive Data Governance Online Learning Plan Non-Invasive Metadata Governance Online Learning Plan DATAVERSITY Training Center https://training.dataversity.net • The Data Administration Newsletter (TDAN.com) Twice Monthly – Data Articles, Columns, Blogs and Features Produced by DATAVERSITY – Subscribe for emails • KIK Consulting & Educational Services KIKConsulting.com Home of Non-Invasive Data Governance™ Home of Non-Invasive Metadata Governance Build an Effective Data Governance Framework Introduction
  11. 11. 3 3 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • In the webinar I will share: – A customizable Data Governance framework – Six core components of a Data Governance framework – Five perspectives for addressing each component – Detailed descriptions of each component from each perspective – Using a framework to select an approach to Data Governance Build an Effective Data Governance Framework Abstract
  12. 12. 4 4 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data Governance – Data Governance is the Execution and Enforcement of Authority Over the Management of Data and Data-Related Resources. • Data Stewardship – Data Stewardship is the Formalization of Accountability Over the Management of Data and Data-Related Resources. Build an Effective Data Governance Framework Definitions
  13. 13. 5 5 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Non-Invasive Data Governance™ – The practice of: • applying formal accountability & behavior • through non-invasive roles & responsibilities • to existing and / or new processes • to assure that the definition, production & usage of data • assures regulatory compliance, security, privacy, protection & quality. – Non-Invasive describes how governance is applied to assure non-threatening management of valuable data assets. – The goal is to be » Transparent » Supportive » Collaborative. Build an Effective Data Governance Framework Definitions
  14. 14. 6 6 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • What do you need to know about the Framework? – This is a Generic Framework that can be used for Any Approach – Includes Core Components – Main elements to concern yourself with – Includes Organizational Levels – Perspectives from top to bottom – Completed Version is for Non-Invasive Data Governance™ – Approach Comparison Version – Inspiration was … The Zachman Framework for Enterprise Architecture Build an Effective Data Governance Framework A Customizable Data Governance Framework
  15. 15. 7 7 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Build an Effective Data Governance Framework A Customizable Data Governance Framework EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES DATA GOVERNANCE FRAMEWORK DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED
  16. 16. 8 8 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Build an Effective Data Governance Framework A Customizable Data Governance Framework EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES DATA GOVERNANCE FRAMEWORK DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED
  17. 17. 9 9 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Build an Effective Data Governance Framework A Customizable Data Governance Framework Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED
  18. 18. 10 10 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Data • Roles • Processes • Communications • Metrics • Tools Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  19. 19. 11 11 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Components – Data • The scope of the resources that are being governed is the first core component of a Data Governance Framework. Organizations with formal programs can learn from, and should differentiate between data, information, records and knowledge. • In NIDG – The approach to governance is very similar across each of the different data resources including the execution and enforcement of authority and the formalization of accountability for the data resources that are in scope. Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  20. 20. 12 12 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Components – Roles • The second foundational component of a successful Data Governance program is the definition of roles and responsibilities. The manner in which roles are defined is a predictor of the effort required to govern the data. • In NIDG – Roles are typically represented through an Operating Model of Roles & Responsibilities. The familiar pyramid diagram is represented in the second column of the NIDG Framework. The Operating Model includes a detailed description of formalized responsibilities, who participates in each role and the expected demand on their time, escalation and decision paths, how roles are formally engaged in processes, and communications that are shared with each level. Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  21. 21. 13 13 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Components – Processes • The third foundational component of a successful program is the way the Roles are applied to processes. The notion of the “Data Governance process” misrepresents the fact that processes are a primary component of Data Governance success. There is not a single process that is governed, rather there are a series of processes to which Data Governance will be applied. • In NIDG – Data Governance programs typically provide repeatable processes that reflect the appropriate level of formal accountability throughout the process. Data Governance focuses on getting the “right” person involved in the “right” step of the process to deliver the “right” result regardless of the process focus – issue resolution, protection, quality, project-focused; Data Governance becomes the application of formal governance to process. Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  22. 22. 14 14 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Components – Communications • Communication is an important component of a successful Data Governance program. Raising the data awareness of every person that defines, produces, and uses data is critical to achieving program success. Education must focus on policies, handling rules, best practices, standards, processes, and role-based governance activities. • In NIDG – Communications play a role in every aspect of program definition and delivery. Communications must be thorough and measurable. Communications must focus on formalizing accountability for the processes mentioned above: issue resolution, protection, quality, project-focused, or any other application of authority to how data is managed. Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  23. 23. 15 15 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Components – Metrics • Data Governance programs must be able to measure their impact on the organization. This is the responsibility of the Support role often called the Data Governance Administrator and/or Team. The impact and value may be financially quantifiable, but this may not always be the case. Measuring efficiency and effectiveness improvements require benchmarks of present state and the governed activity of measuring and reporting results. • In NIDG – Organizations measure improvements in governance through collecting and reporting the number of issues recorded and addressed, while also quantifying the value of issue resolution, quantifying education, awareness and certification of handling rules and incidents that are formally addressed. Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  24. 24. 16 16 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Components – Tools • Tools of Data Governance enable the program to deliver value to the organization. Organizations use tools they develop internally as well as tools that they’ve purchased to fill specific needs of their programs. The tools that are developed or purchased are based on practicality, ease-of-use, and the specific goals of the Data Governance program. • In NIDG – Tools are used to formalize accountability for the management of data and improve the knowledge of the data, rules, and processes required to govern data. Tools are used to record and make available metadata in order to improve the understanding and quality of data across the Enterprise. Build an Effective Data Governance Framework Six Core Components of a Data Governance framework
  25. 25. 17 17 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Executive • Strategic • Tactical • Operational • Support Build an Effective Data Governance Framework Five Perspectives for Addressing Each Component
  26. 26. 18 18 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Levels – Executive • Enterprise Perspective • The Executive level of an organization typically consists of people at the top. • This includes Presidents, Chairs, Senior Vice Presidents, and CXO level positions (meaning CEOs, COOs, CIOs, CDOs, CROs, CMOs, etc.). • The Executive Level of an organization often has regular or scheduled meetings as the Steering Committee for the enterprise. Build an Effective Data Governance Framework Five Perspectives for Addressing Each Component
  27. 27. 19 19 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Levels – Strategic • Top Cross Business-Area Perspective • The Strategic level of an organization typically consists of people that report directly to and are delegated by the Executive level to oversee and direct specific initiatives. • The Strategic level is accountable to the Executive level for the success of the initiative. Build an Effective Data Governance Framework Five Perspectives for Addressing Each Component
  28. 28. 20 20 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Levels – Tactical • Cross Business-Area Perspective • The Tactical level of an organization typically consists of people that are subject matter experts, facilitators, and potentially decision makers for specific domains of data and information. • The Tactical level is delegated or recognized by the Strategic level as people that must be included in and drive decisions that are made regarding data in their domain. Build an Effective Data Governance Framework Five Perspectives for Addressing Each Component
  29. 29. 21 21 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Levels – Operational • Business Area Perspective • The Operational level of an organization typically consists of every person in the organization that has a relationship to data and that is (or will be) held formally accountable for that relationship. • The relationships include the definition, production, and/or use of data and information. • It is a requirement that these people follow policy, best practices and standards for that relationship. Build an Effective Data Governance Framework Five Perspectives for Addressing Each Component
  30. 30. 22 22 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Levels – Support • Program Management and Shared Services Perspective • Any group that has a vested interest in the “execution and enforcement of authority over the management of data.” Build an Effective Data Governance Framework Five Perspectives for Addressing Each Component
  31. 31. 23 23 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective
  32. 32. 24 24 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Data by Level – Executive – Leadership, Dashboards, KPIs – Strategic – Enterprise, Performance – Tactical – Subject Area, Cross Business Unit – Operational – Business Unit, Function – Support – Accountability, Inventory, Metadata Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective
  33. 33. 25 25 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Roles by Level – Executive – Leadership, Steering Committee – Strategic – Preside, DG Program, DG Council – Tactical – Domain Stewards, Data Owners, SMEs – Operational – Operational, Data Stewards, Users – Support – Program Management, Administration, Work Groups, Partners Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective Operational Level Data Stewards Data Definers, Producers, Users These people are presently defining, producing and using data as part of their jobs. Recording of the Data Stewards will be an important enabler of improved communications, coordination and cooperation among staff. Tactical Level Data Domain Stewards Data Steward Coordinators Corporate Data Subject Matter Experts. Division Subject Matter Experts. Existing Committees Where Leverage able: Strategic Level Data Governance Council Made up of Representation of Appropriate Corporate Functions and Divisions Executive Level Steering Committee Senior-Most Level Knowledge of the Program. Utilize existing as Steering Committee. Operational – Bank Division Specific Strategic - Enterprise Tactical - Cross Bank Divisions Executive Escalation /ApprovalPath Data Governance Partners Data Governance Team Support Level Data Governance Office / Administrator Responsible for Administering the Program, facilitating use of the Data Governance Council, communicating program components and value to Organization. Advisory assistance from other levels. Data Governance Partners Information Technology (IT) Project Management (PMO) Regulatory & Compliance Audit / Legal Corporate Communications Human Resources Data Governance Working Teams Directed and Focused on delivering great data for a specific issue. Com m unication Support Data Governance W orking Team s
  34. 34. 26 26 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Processes by Level – Executive – Endorse, Enforce, Authorize – Strategic – Direct, Approve, Prioritize, Resolve – Tactical – Facilitate, Mediate, Promote – Operational – Operate, Manage, Handle – Support – Formalize, Adhere, Enforce Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective
  35. 35. 27 27 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Communications by Level – Executive – Support, Sponsor, Understand – Strategic – Status, Evaluate, Commend – Tactical – Standards, Subject Area, Project – Operational – Orientation, On-Boarding, On-Going – Support – Plan, Develop, Deliver Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective
  36. 36. 28 28 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Metrics by Level – Executive – Approval, Act – Strategic – Acceptance, Participation, Performance – Tactical – Subject, Quality Metrics – Operational – Accountability, Efficiency, Effectiveness – Support – Collect, Report Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective
  37. 37. 29 29 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Endorse Enforce Authorize Direct Approve Prioritize Resolve EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Facilitate Mediate Promote Operate Manage Handle Formalize Adhere Enforce Approve Act Acceptance Participation Performance Subject Quality Metrics Accountability Efficiency Effectiveness Collect Report Policy Directive Audit Charter Best Practices Guidelines Roadmap Standards Requirements Workflows Glossary Dictionary Catalog Repository DG Tools Metadata Tools KIK Artifacts Support Sponsor Understand Status Evaluate Commend Standards Subject Area Project Orientation Onboard Ongoing Plan Develop Deliver Leadership Steering Committee Preside DG Program DG Council Domain Stewards Data Owners SMEs Operational Data Stewards Users Prog Mgmt Admin Work Groups Partners Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK Leadership Dashboard KPIs Enterprise Performance Subject Area X-Business Unit Business Unit Function Accountability Inventory Metadata DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED • Tools by Level – Executive – Policy, Directive, Audit – Strategic – Charter, Best Practices, Guidelines, Roadmap – Tactical – Standards, Requirements, Workflows – Operational – Glossary, Dictionary, Catalog, Repository – Support – DG Tools, Metadata Tools, KIK Artifacts Build an Effective Data Governance Framework Detailed Descriptions of each Component from each Perspective
  38. 38. 30 30 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Approach Comparisons – Command-and-Control Approach – Traditional Approach – Non-Invasive Approach Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  39. 39. 31 31 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  40. 40. 32 32 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance APPROACHES COMMAND and CONTROL – LIMITED COVERAGE TRADITIONAL – RESPONSIVE COVERAGE NON-INVASIVE – COMPLETE COVERAGE COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED
  41. 41. 33 33 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Data – Command-and-Control Approach – Data Resources – Traditional Approach – Data, Information Resources – Non-Invasive Approach – Data, Information, Records and Knowledge Resources Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  42. 42. 34 34 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Roles – Command-and-Control Approach – Assigned Roles – Traditional Approach – Identified Roles – Non-Invasive Approach – Recognized Roles Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  43. 43. 35 35 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Processes – Command-and-Control Approach – New Process – Traditional Approach – Single Process – Non-Invasive Approach – Applied to Process Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  44. 44. 36 36 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Communications – Command-and-Control Approach – You Will Do This – Traditional Approach – You Should Do This – Non-Invasive Approach – You Already Do This Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  45. 45. 37 37 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Metrics – Command-and-Control Approach – Measure ROI – Traditional Approach – Measure Data Quality – Non-Invasive Approach – Measure Program Advancement Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  46. 46. 38 38 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Tools – Command-and-Control Approach – Purchase First – Traditional Approach – Leverage Existing – Non-Invasive Approach – Leverage Build and Apply Purchased Build an Effective Data Governance Framework Using a Framework to Select an Approach to Data Governance
  47. 47. 39 39 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner EXECUTIVE STRATEGIC TACTICAL OPERATIONAL SUPPORT Copyright © 2019 – Robert S. Seiner and KIK Consulting & Educational Services, LLC Levels Components ROLES COMMUNICATIONS TOOLS METRICS PROCESSES DATA GOVERNANCE FRAMEWORK DATA LEVELS EXECUTIVE – SENIOR LEADERSHIP TEAM STRATEGIC – BUSINESS & TECHNOLOGY MGMT TACTICAL – SUBJECT MATTER EXPERTISE OPERATIONAL – DAILY JOB FUNCTION SUPPORT – FUNCTIONAL MANAGEMENT COMPONENTS DATA – ASSETS BEING GOVERNED ROLES – FORMAL ACCOUNTABILITY PROCESSES – APPLICATION / ENFORCEMENT COMMUNICATIONS – EDUC, TRN, AWARENESS METRICS – MEASUREMENTS and KPIs TOOLS – ARTIFACTS PURCHASED / DEVELOPED Non-Invasive
  48. 48. 40 40 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • In the webinar I shared: – A customizable Data Governance framework – Six core components of a Data Governance framework – Five perspectives for addressing each component – Detailed descriptions of each component from each perspective – Using a framework to select an approach to Data Governance Build an Effective Data Governance Framework Summary
  49. 49. 41 41 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Questions and Answers Real-World Data Governance Contact Information Meet me in the Dataversity Training Center immediately following the webinar. https://community.dataversity.net/
  50. 50. 42 42 Copyright © 2016 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner • Robert S. Seiner KIK Consulting & Educational Services – KIKconsulting.com The Data Administration Newsletter – TDAN.com Post Office Box 112571, Upper St. Clair, Pennsylvania 15241 412.220.9643, 412.220.9644 (Fax) rseiner@kikconsulting.com rseiner@tdan.com @RSeiner @TDAN_com #RWDG Real-World Data Governance Contact Information

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