1.
Plan Communication
Management

2.
Plan Communication Management
Coincides with PMBOK 10.1
Process Group and Knowledge Area Mapping
Knowledge Areas Initiating Planning Process Group Executing Process Group Monitoring and Controlling Process Group Closing Process Group
4. Project Integration
Management
4.1 Develop Project Charter
4.2 Develop Project Management
Plan
4.3 Direct and Manage Project Work
4.4 Manage Project Knowledge
4.5 Monitor and Control Project Work
4.6 Perform Integrated Change Control
4.7 Close Project or Phase
5. Project Scope
Management
5.1 Plan Scope Management
5.2 Collect Requirements
5.3 Define Scope
5.4 Create WBS
5.5 Validate Scope
5.6 Control Scope
6. Project Schedule
Management
6.1 Plan Schedule Management
6.2 Define Activities
6.3 Sequence Activities
6.4 Estimate Activity Durations
6.5 Develop Schedule
6.6 Control Schedule
7. Project Cost Management
7.1 Plan Cost Management
7.2 Estimate Costs
7.3 Determine Budget
7.4 Control Costs
8. Project Quality
Management
8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality
9. Project Resource
Management
9.1 Plan Resource Management
9.2 Estimate Activity Resources
9.3 Acquire Resources
9.4 Develop Team
9.5 Manage Team
9.6 Control Resources
10. Project Communications
Management
10.1 Plan Communications
Management
10.2 Manage Communications 10.3 Monitor Communications
11. Project Risk
Management
11.1 Plan Risk Management
11.2 Identify Risks
11.3 Perform Qualitative Risk Analysis
11.4 Perform Quantitative Risk
Analysis
11.5 Plan Risk Responses
11.6 Implement Risk Responses 11.7 Monitor Risks
12. Project Procurement
Management
12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements
13. Project Stakeholder
Management
13.1 Identify Stakeholders 13.2 Plan Stakeholder Engagement
13.3 Manage Stakeholder
Engagement
13.4 Monitor Stakeholder Engagement

3.
What is it?
Plan Communications Management is the process of developing an
appropriate approach and plan for project communications activities
based on the information needs of each stakeholder or group,
available organizational assets, and the needs of the project.
Why?
The key benefit of this process is a documented approach to
effectively and efficiently engage stakeholders by presenting relevant
information in a timely manner.
Plan Communication Management
Coincides with PMBOK 10.1

4.
Overview
• An effective communications management plan that recognizes the diverse
information needs of the project’s stakeholders is developed early in the project life
cycle.
• The methods of storage, retrieval, and ultimate disposition of the project
information need to be considered and documented during this process.
• The results of the Plan Communications Management process should be reviewed
regularly throughout the project and revised as needed to ensure continued
applicability.
Coincides with PMBOK 10.1
Plan Communication Management

5.
Plan Communication Management
Coincides with PMBOK 10.1
Inputs Tools & Techniques Outputs
1. Project charter
2. Project management plan
• Resource management plan
• Stakeholder engagement plan
3. Project documents
• Requirements documentation
• Stakeholder register
4. Enterprise environmental factors
5. Organizational process assets
1. Expert judgment
2. Communication requirements
analysis
3. Communication technology
4. Communication models
5. Communication methods
6. Interpersonal and team skills
• Communication styles
assessment
• Political awareness
• Cultural awareness
7. Data representation
• Stakeholder engagement
assessment matrix
8. Meetings
1. Communications
management plan
2. Project management plan
updates
• Stakeholder
engagement plan
3. Project documents updates
• Project schedule
• Stakeholder register
Inputs, Tools & Techniques, Outputs

6.
Plan Communication Management
Coincides with PMBOK 10.1
10.1 Plan
Communications
Management
Project
Management
Plan
Enterprise/Orga
nization
4.1 Develop
Project Charter
• Communication management plan
• Resource management plan
• Stakeholder engagement plan
• Enterprise environmental factors
• Organizational process assets
• Project charter
Project
Documents
• Requirements documentation
• Stakeholder register
Project
Management
Plan
Project
Documents
• Project Schedule
• Stakeholder Register
Project management plan updates:
• Stakeholder engagement plan

7.
Plan Communication Management - Inputs
Coincides with PMBOK 10.1
Project Charter
The project charter identifies the key stakeholder list. It may also contain
information about the roles and responsibilities of the stakeholders.

8.
Plan Communication Management - Inputs
Coincides with PMBOK 10.1
Project Management Plan
Project Management Plan components include:
• Resource management plan
• Stakeholder engagement plan

9.
Plan Communication Management - Inputs
Coincides with PMBOK 10.1
Project Documents
Project Documents include:
• Requirements documentation
• Stakeholder register

10.
Coincides with PMBOK 10.1
Enterprise Environmental Factors
Expertise should be considered from individuals or groups with specialized
knowledge or training in the following topics:
• Politics and power structures in the organization
• Environment and culture of the organization and other customer organizations
• Organizational change management approach and practices
• Industry or type of project deliverables
• Organizational communications technologies
• Organizational policies and procedures regarding legal requirements of corporate
communications
• Organizational policies and procedures regarding security
• Stakeholders, including customers or sponsors
Plan Communication Management - Inputs

11.
Coincides with PMBOK 10.1
Organisational Process Assets
The organizational process assets that can influence the Plan Communications
Management process include:
• Organizational policies and procedures for social media, ethics, and security
• Organizational policies and procedures for issue, risk, change, and data
management
• Organizational communication requirements
• Standardized guidelines for development, exchange, storage, and retrieval of
information
• Historical information and lessons learned repository
• Stakeholder and communications data and information from previous projects
Plan Communication Management - Inputs

12.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Expert Judgment
Expertise should be considered from individuals or groups with specialized knowledge
or training in the following topics:
• Politics and power structures in the organization
• Environment and culture of the organization and other customer organizations
• Organizational change management approach and practices
• Industry or type of project deliverables
• Organizational communications technologies
• Organizational policies and procedures regarding legal requirements of corporate
communications
• Organizational policies and procedures regarding security
• Stakeholders, including customers or sponsors

13.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Communication Requirement Analysis
Sources of information typically used to identify and define project communication
requirements include:
• Stakeholder information and communication requirements
• Number of potential communication channels or paths
• Organizational charts
• Project organization and stakeholder responsibility, relationships, and interdependencies
• Development approach
• Disciplines, departments, and specialties involved in the project
• Logistics of how many persons will be involved with the project and at which locations
• Internal information needs
• External information needs
• Legal requirements.

14.
Coincides with PMBOK 10.1
Communication Technology
Plan Communication Management – Tools & Techniques
Common methods used for information exchange and collaboration include
conversations, meetings, written documents, databases, social media, and
websites.
Factors that can affect the choice of communication technology include:
• Urgency of the need for information
• Availability and reliability of technology
• Ease of use
• Project environment
• Sensitivity and confidentiality of the information

15.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Communication Model - Sample basic sender/receiver communication model.
This model describes communication as a process and consists of two parties, defined
as the sender and receiver. This model is concerned with ensuring that the message is
delivered, rather than understood. The sequence of steps in a basic communication
model is:
• Encode.
• Transmit message
• Decode

16.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Communication Model - Sample Interactive Communication Model
This model also describes communication as a process consisting of two parties, the
sender and receiver, but recognizes the need to ensure that the message has been
understood. The additional steps in an interactive communication model are:
• Acknowledge
• Feedback/response

17.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Communication Methods
There are several communication methods that are used to share
information among project stakeholders. These methods are broadly
classified as follows:
• Interactive communication
• Push communication
• Pull communication

18.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Communication Methods - Approach
Different approaches should be applied to meet the needs of the major forms
of communication defined in the communications management plan:
• Interpersonal communication
• Small group communication
• Public communication
• Mass communication
• Networks and social computing communication

19.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Communication Methods - Artifacts
Possible communications artifacts and methods include:
• Notice boards
• Newsletters/in-house magazines/e-magazines
• Letters to staff/volunteers
• Press releases
• Annual reports
• Emails and intranets
• Web portals and other information repositories
• Phone conversations
• Presentations
• Team briefings/group meetings
• Focus groups
• Face-to-face formal or informal
meetings between various stakeholders
• Consultation groups or staff forums
• Social computing technology and media.

20.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Interpersonal and Team Skills
Interpersonal and team skills that can be used for this process include:
• Communication styles assessment
• Political awareness
• Cultural awareness

21.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Data Representation
A data representation technique
that can be used for this process
includes a stakeholder
engagement assessment matrix.
The stakeholder engagement
assessment matrix displays gaps
between current and desired
engagement levels of individual
stakeholders.
C – Current engagement level
D – Desired engagement level
Stakeholder Assessment Matrix

22.
Plan Communication Management – Tools & Techniques
Coincides with PMBOK 10.1
Meetings
Project meetings can include virtual (e-meetings) or face-to-face meetings, and can be
supported with document collaboration technologies, including email messages and
project websites. The Plan Communications Management process requires discussion
with the project team to determine the most appropriate way to update and
communicate project information, and to respond to requests from various
stakeholders for information.

23.
Plan Communication Management - Outputs
Coincides with PMBOK 10.1
Communication Management Plan
The communications management plan is a component of the project management plan that describes
how project communications will be planned, structured, implemented, and monitored for
effectiveness. The plan contains the following information:
• Methods or technologies used to convey the
information,
• Resources allocated for communication activities
• Method for updating and refining the
communications management plan as the project
progresses and develops
• Glossary of common terminology
• Flow charts of the information flow in the project
• Constraints derived from specific legislation or
regulation, technology, organizational policies,
etc.
• Stakeholder communication requirements;
• Information to be communicated
• Escalation processes
• Reason for the distribution of that information
• Timeframe and frequency for the distribution of required
information
• Person responsible for communicating the information
• Person responsible for authorizing release of confidential
information
• Person or groups who will receive the information

24.
Plan Communication Management – Outputs
Coincides with PMBOK 10.1
Project Management Plan Updates
Any change to the project management plan goes through the organization’s change
control process via a change request. Components that may require a change
request for the project management plan include but are not limited to the
stakeholder engagement plan. The stakeholder engagement plan is updated to
reflect any processes, procedures, tools, or techniques that affect the engagement
of stakeholders in project decisions and execution.

25.
Plan Communication Management – Outputs
Coincides with PMBOK 10.1
Project Document Updates
Project documents that may be updated as a result of carrying out this
process include:
• Project Schedule
• Stakeholder Register