1. Deborah A. Frank
273 Myrtle Avenue
New Milford, NJ 07646
Home Phone No.: 201 599-0381 / E-mail address: firstname.lastname@example.org
IT professional with a Bachelor’s Degree and 25+ years’ experience in the area of
procurement, vendor and project management for multiple, small and large scale projects.
Excellent budgetary, planning, organizational, problem-solving, supervisory and
interpersonal skills. Strong effective communication skills – verbal and written. Ability to
multi-task, serve as a team leader or individual contributor in a dynamic and fast paced
March 2011 – November 2014 Valley National Bank Wayne, NJ
Manager of PC Support and LAN Administration, Vice President ISD
Planned, implemented and managed the bank wide desktop refresh and upgrade form MS
Windows XP to MS Windows 7 for 4,000+ desktops and 110 laptops throughout the Bank. Also,
achieved an overall cost savings for the project of $175,000 through aggressive price
negotiations with the vendors. Project also included the upgrade to MS Office 2010.
Negotiated with Microsoft to secure a commitment of $30,000 towards the professional services
for the MS Exchange 2003 to 2010 migration.
Coordinated with Softchoice/Microsoft representatives to evaluate the Enterprise Agreement
vs. the Select Plus Agreement to save money in light of future projects that required
extensive Microsoft license purchases.
Researched the Symantec product offerings to complement the existing Symantec Altiris
Management Suite vs. purchasing an entirely new asset management application; this was a
cost savings measure as well as complying with an internal audit request.
Provided senior management with a training matrix outlining cost effective options for staff
development through IT training.
Consolidated date fragmented software maintenance agreements to one agreement to
improve and streamline the annual budget process.
Planned, managed and prioritized multiple IT projects for operational efficiency, customer
satisfaction and profitable bottom-line results for the PC Support/LAN master project
schedule. Requiring excellent planning, organization and communication skills.
Prepared the PC Support and LAN Administration annual operating and capital budgets.
September 1999 to March 2011 County of Bergen Hackensack, NJ
Director, Data Processing Division within the Administration and Finance Department
Analyzed and prepared annual Division of Data Processing Operating and Capital Budgets
for the County Administrator. Included in the $1.9 million budget is the current and
projected maintenance contracts for both voice and data communication systems; Division
salaries, training requirements, as well as future hardware, software and peripheral
Assessed and restructured the Division staffing needs in order to support the new Cisco
Catalyst 6000 and 4000 Series Layer3 switches, Definity ECS G3 voice communication
system and Intuity AUDIX Multimedia Messaging system.
2. Deborah A. Frank Home Phone: 201-599-0381 / email@example.com Page 2 of 3
Developed and implemented the following County of Bergen policies and procedures:
E-Mail Policy; Internet Use Policy; Internet Firewall Policy; Internet Security Policy; E-Mail
and Internet Use Agreement; Virus Protection Policy and Incident Report Procedures, and
Standard Backup Procedures.
Established standards for the County in relation to the voice and data infrastructure, desktop
hardware, software and peripherals.
Evaluated and monitored the contractual agreements for the voice and data systems as
related to both the purchase and maintenance agreements resulting in continued cost
Evaluated voice and data requests, applications and projects and provide technical
feasibility studies to various Departments and Divisions.
Oversee the administration of the County Payroll, Taxation and Financial systems.
Established necessary controls to ensure an error free data processing operation.
Oversaw the creation, implementation and on-going support of the internal MS-Exchange
E-mail system and County of Bergen web site www.co.bergen.nj.us. Created an
MS-Outlook Guide to provide “user-friendly” documentation for the non-technical County of
Oversaw the creation, implementation and on-going support of a new Avaya Voice over IP
solution for the Health Department and various locations.
Oversaw the interaction between the Data Processing Division and the Purchasing Division
in relation to the development and implementation of an On-line Procurement System.
Prepared Request for Bid document for an Internet Service Provider (ISP) for the County.
Evaluated vendor responses and submitted proposal to the County Administrator and Board
of Chosen Freeholders.
October 1991 – September 1999 Valley National Bank Wayne, NJ
Manager of PC Support and LAN Administration, Assistant Cashier
Responsible for the evaluation of existing systems, recommendation for new systems,
purchasing and installation of entire branch networks post acquisitions and addition of new
branches and back offices.
Implemented and managed entire projects for three back offices and 100+ branches.
Including the installation of a new Cisco Systems infrastructure and the conversion from a
standalone PC environment to a Local Area and Wide Area Network.
Responsible for the procurement of all ISD related hardware, software and professional
services Bank wide, through a network of vendors.
Responsible for the development and implementation of a relocation plan for the Information
Services Department to move to a new facility.
Enforced Bank policy by ensuring that requests for new hardware and software were within
the budgets of the requesting departments.
Analyzed and prepared monthly budget report for senior management to assess the overall
Data Processing related expenditures of the Bank.
Provided technical assistance to various Departments and 100+ branches as related to new
and on-going ISD projects.
Designed and implemented new MS-Word forms and documentation for more efficient PC
support and LAN administration.
3. Deborah A. Frank Home Phone: 201-599-0381 / firstname.lastname@example.org Page 3 of 3
Responsible for the PC Support and LAN Administration staff selection, evaluation, annual
reviews and termination.
Provided Senior Management with a detailed monthly status report.
June 1989 – October 1991 MetroBank for Savings Palisades Park, NJ
Supervisor of PC Support and Network Administration
Primary contact for all vendors providing PC hardware, software and peripherals.
Provided in-house training classes for DOS, WordPerfect and Lotus 123.
Responsible for the Novell network in the back office and eight (8) branches.
Delegated daily tasks to each member of the PC Support staff.
May 1984 – June 1989 Ultramar Petroleum/Atlantic Fuels, Inc. Montvale, NJ
Integrated Business Systems (I.B.S.) PC Support / Training Coordinator
Selected by Senior Management to be a member of the I.B.S. ( Integrated Business Systems)
project team, responsible for the conversion from a punch card system to an on-line system.
Specific area of responsibility was to evaluate, recommend and implement a turn-key
solution for both word processing and spreadsheets.
Conducted in-house training classes in Wang and Data General Word Processing and Lotus
Traveled to the two (2) remote divisions in Upstate New York and Boston to provide word
processing and spreadsheet training and technical support , as well as for the home office in
June 1983 – May 1984 CBS, Toys Secaucus, NJ
Provided users with continued support for hardware and software issues.
Trained users in word processing and spreadsheet applications.
1979 - 1983 Montclair State University Upper Montclair, NJ
B.A., Business Administration / Minor: Office Systems Administration.
Extensive knowledge of Microsoft-Office 2010/2003; Microsoft-Outlook; Taleo