1. Deepak B. Bachate
Cell - 9595569009 / 7774860859
Email - deepakbachate@gmail.com
Objective
To seek a challenging role that utilizes and capitalizes my skills and knowledge. Enhancing brand
value for today and business value for tomorrow, to conceptualize, develop and manage effective
presence for the organization.
Areas of Expertise:-
• Customer Relationship Management
• Cross selling
• Customer Retention
Work Experience:-
Organization: - Reliance Life Insurance Co. Ltd.
1. Designation: - Regional SPOC
Location: - Kolhapur
Duration: - From 04th
March 2008 to 11th
Sep 2012
Job Profile:-
• Handling 11 Branch of CDA Channel as a SPOC to Regional manager
• Taking Reporting form 11 Branch Managers & submitting to Regional Manager.
• Creating CDA codes
• Preparing MIS for all the required data and sending reports to all Branch
Managers and Regional Manager for tracking Business growth
• Query handling for the sales force
• Co-ordination between Sales and Operations team for better performance
2. Designation: - Customer Care Executive
Location: - Kolhapur
Duration: - From 11th
Sept 2012 to Till Date
Job Profile:-
• New Business Login & Policy Servicing
Basic Underwriting, Collection of Premium, Receipting in Web Token
Scanning of Proposals, Tracking CFR closure & getting faster closure

2. • Policy Servicing
Record the Enquiry, Request & Complaint in ECRM
• Receipting:-
NB Application receipting
Collection of Renewal premium, Cheque Bounce, BOP’s, TOP Ups
At the end of the day generating PIS Cheque & Cash PIS to be signed & Verified
regularly at day end Next day banking of cash & cheques
• Agency Recruitment Process
Quality check of recruitment forms
Completing the CFR’s received from HO
• Maintaining Different MIS
New Business Tracker, Cheque Bounce Tracker
NB Discrepancy Tracker, Recruitment Tracker
• Providing Leads to Sales Team for New Business generation
Achievement: - 1) Certificate of Appreciation form Regional Manager for achieving
150 policy assignment
2) Honored with a Trophy for being No 1 in renewal in the Region
3) Special Appreciation from Zonal Operation Manager for
Errorless data entry
Organization: - MAI Bike Kolhapur
Designation: - Customer Care Officer
Location: - Kolhapur
Duration: - From July 2006 to March 2008
Job Profile: -
 Data Entry
 Computerized Billing
 Stock Checking & Maintaining
 Look after the customer queries & providing solution for the same
Organization: - Dream Bike Bajaj
Designation: - Customer Operator
Location: - Kolhapur
Duration: - From 15th
June 2003 to Jun 2006
Job Profile:-
 Data Entry

3.  Computerized Billing
 Stock Checking & Maintaining
Education Qualification:
BA - Economics from Shivaji University, 2005
H.S.C., Kolhapur Board, 2002
S.S.C, Kolhapur Board, 1998
Additional Qualification:-
1) Diploma in Computerized Financial Accounting (D.C.F.A)
2) Bombay Vocational Board Computer Course (B.V.B)
3) MS - CIT Course
4) Typing - English - 40 wpm & Marathi 30 wpm
Personal Details
Gender: - Male
Date of Birth – 29/07/1983
Address – Plot No 100, ‘A’ Ward, 4th
Bus Stop,
Near Sai Temple,
Phulewadi,
Kolhapur – 416010.
Language known: - English, Hindi, Marathi
Yours Faithfully
Date -
Place – Kolhapur Deepak B. Bachate