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Refine Asia  Fact Sheet
ELEGANCE · GRACE · FAULTLESS SERVICE · ABSOLUTE PROFESSIONALISM
Throughout the world, Asia is renowned as the home of the most exotic, alluring, and fascinating cultures on the planet. It
is well-known for its sumptuous tropical resorts, invigorating spas, five-star hotels, and delectable cuisine against its vivid
backdrop of culture and history. The colourful peoples, timeless traditions, and spectacular landscapes of this inspiring
region make for the world’s best travel destinations.

Modern Asia’s capacity to deliver high-quality corporate and luxury travel products is already firmly established, as the
tiger economies of fast-developing Asian nations take their place at the forefront of 21st century commerce. Asia is the
new centre of international-standard services for both business-class and elite leisure travellers. This is the part of the
world to focus on for fresh opportunities in business – as well as being the destination of choice for travel connoisseurs.

As your premier provider of corporate and luxury services in this exciting location, Refine Asia represents the best events
management teams, incentive programmes, conference facilities, high-class accommodation providers, chartered aviation,
and VIP security teams throughout the region.
Experience · Creativity · Perfection
Refine Asia stands for class, creativity, and absolute professionalism in Asian
corporate and luxury travel services. We apply our accredited experience and
expertise to deliver flawless and reliable travel & event arrangements custom-
tailored to every detail of your requirements, bringing you the most rewarding,
enriching, and satisfying experiences of perfect Asian-style service.




Refine Asia is a member of the prestigious Focus Asia travel group, a highly
successful tourism operation combining decades of industry experience. Refine’s
core team of travel and business professionals, with over twenty years’ experience in
the industry, represents the culmination of extensive efforts in creative product
development in the commercial and high-end categories. With representative offices
throughout Asia and sales offices worldwide, Refine Asia offers only proven, original,
effective, and high-quality business and travel services in our region – Your Perfect
Asia.
Broad Representation
Refine Asia’s international network of exclusive representative offices provides a
broad operational base, allowing our services to cover a vast territory across the
Asian continent with local expertise. We carry out professional operations at the
level of the local territory, ensuring our arrangements are carried out immediately
by staff with intimate knowledge of their destination and without error.

Refine Asia has operational capacity in Vietnam, Cambodia, Laos, Malaysia,
Singapore, Indonesia, Thailand, Myanmar, China, and the Philippines. We also
conduct packages to Australia and New Zealand for Asian clients and beyond.
Refine Asia Product range
With our highly-defined range of products, Refine Asia can deliver to your exacting requirements, whether you are in
need of event co-ordination for your business, high-class travel arrangements for personal relaxation, or fresh ideas to
motivate your staff. We operate the following five distinct product ranges:

    Refine Corporate – our product line covering premier events for business
     clients. We arrange, manage, and deliver events for business, marketing,
     training, and celebratory purposes.

    Refine Executive – serves high-end executive services for corporate and
     government representatives at the top level. We provide tightly-
     coordinated arrangements to ensure the upmost comfort and greatest
     success factor of executive-level travel.
    Refine Incentives – producing superior motivational experiences to
     encourage and reward clients, staff, partners, and customers. We host a
     range of options to boost profitability through encouragement of the
     valuable stakeholders in your business.

    Refine Innovations – our select showcase of high-appeal Asian corporate
     travel products, the Innovations series puts the finest in Asian corporate
     travel on display. Whether it be ingenious concepts in events or training
     programs, or superlative attractions in favourite Asian destinations, this
     connoisseur’s menu of fine travel products will inspire and impress all
     clients.

    Refine Luxury – the finest in Asian leisure travel, Refine Luxury opens the
     jade doorway to all the sensual, colourful, fabulous, and most extraordinary
     experiences that await discovery in the mysterious continent of Asia.
Superior Services
 Refine Arrival Service                                     Cultural Sensitivity in Each Program
  A step beyond the traditional Meet & Greet – we offer       No two cultures are the same, and when travelling, this
  escorted customs processing & luggage handling, VIP         means unique requirements for unique points of origin.
  lounge access, and direct flight-to-limousine service       We pay attention to your cultural needs personally,
  without immigration processing.                             whether they are dietary, religious, or otherwise.




 Group Travel Deal Programme                                Your Meal Programme
  One-stop solutions for large groups, assisting you with     Special attention to ensure proper Halal, Vegetarian,
  all the necessary arrangements with visas, meals,           Lactose-free or other meal arrangements according to
  hotels, etc.                                                your specific needs.
 Visa with Specification
    Swift, cost-effective visa solutions for your Asian
    destinations.

   Early Check-in and Late Check-out
    The ultimate flexibility with checking times
    arranged to suit your schedule, not that of the
    hotel.

   Travel Manager for Each Booking
    To ensure you receive personal attention, your
    bookings will be processed by qualified travel
    managers.

                    Other Services

   Free-flow of Drinks throughout the Program • Free
     mobile number • Internet and Business Service
 Facilitation • Repeat Customer Discount Programme •
Free Room with 25-Occupancy Booking • Shopping valet
       program • Shopping discount schemes • Air
 transportation • Affordable business aviation service •
 Completely Budget-Oriented Programmes • Long stay •
         Rewards Mileage Discount Programme
Corporate
With the growing demands and increasing
globalization of business travel, Refine Asia is
committed to tailored solutions and
exceptional services, ensuring a maximum
return on your travel investment. Travel costs typically represent a company’s second or third-largest controllable
expense – exceeded only by salary & benefits – and are commonly higher than IT and real estate costs. We ensure that
your spending in this area of your budget is protected by well-managed, affordable programmes and services that meet
the highly individualised travel needs of your firm and your people through a blend of technology and personalised service.

                                                            Good management is the key to successful corporate travel, as
                                                            is identifying suitable locations to hold international business
                                                            or MICE events. We offer you the opportunity to bring your
                                                            business into a dynamic environment, while working with you
                                                            to create innovative and sustainable solutions.

                                                            With our international network connecting numerous Asian
                                                            destinations, we have extensive buying power and can provide
                                                            the very best in innovation and technology to our valued
                                                            clients.

                                                             Refine Asia should not be confused with a traditional Travel
                                                             Agency. While agencies provide day-to-day travel services to
                                                             corporate clients, we put into practice what the corporation
has negotiated and set forth in policy. We can assist in all aspects of the implementation of your travel policy, such as in
assessing the class of service most suitable for employees to fly, and negotiating corporate fares/rates with airlines and
hotels.
 Business Events MEETINGS • CONFERENCES • SEMINARS • CONGRESSES • CONVENTIONS • SUMMITS
Well-managed business events leave legacies that last long after the final delegates have gone home. Meetings and
conferences abroad can provide delegates with fresh opportunities to encourage new business and research partnerships.

    Marketing Events EXHIBITIONS • PRODUCT LAUNCHES • FASHION SHOWS • PRESS CONFERENCE MANAGEMENT • BRANDING EVENTS
Your investment in putting on a lavish show must be rewarded in increased sales and improved business performance to
justify the expense – otherwise there’s no merit to the costs involved. This is where Refine Asia excels.




    Training Events CORPORATE TRAINING • TEAM-BUILDING EXERCISES • WORKSHOPS • RECRUITMENT EVENTS
Refine Asia’s special training events can channel your efforts in improving the skills of your staff into truly engaging
educational experiences. Our varied customisable programmes can result in a vastly more talented and efficient workforce.

    Gala Events         ENTERTAINMENT SHOWS • AWARD CEREMONIES • FAREWELL • FUNCTIONS • ANNIVERSARY FUNCTIONS • BANQUETS
When it’s time for your company to shine, Refine Asia can provide all the spectacle you need to set yourselves apart from
your competitors. Your gala events will sparkle against the gorgeous backdrop of your chosen Asian destination.
Complete Corporate
       Event Management
Well-managed business events leave legacies that last
long after the final delegates have gone home. Meetings
and conferences held in foreign destinations and
regional industry hubs can provide delegates with fresh
networking opportunities to encourage new business
and research collaborations. Attendees from your firm
can be exposed to new knowledge and ideas, techniques,
materials, and technologies.

Whether conducting meetings within a single
corporation or in conference with key industry players,
Refine Asia’s extensive research into the various kinds of
services and facilities that are available throughout the
Asian region places our team in a unique position to host
any type of event you may require. We make full,
customised arrangements for all kinds of events held in
any of our host Asian countries.

Refine Asia’s events in the Asian region can bring
exoticism and energy to the exciting spectacle of your
exhibition, launch, or any other such event to declare the
superiority of your products to the world.
Executive

                                                                      For the absolute finest in modern business travel for
                                                                      executive clients, Refine Asia stands at the forefront
                                                                      as your exclusive host in the Asian region. Whether for
purposes of holding a commercial summit or conducting business research, for making an impression on important clients,
or for a mixture of business and pleasure – Refine Asia’s executive packages aim to maximise on both efficiency and
comfort, administering faultless business activities and the ultimate in luxurious relaxation.

                                                                     Our full range of services includes high-class transfers
                                                                     both on land and in the air, compelling executive
                                                                     events guaranteed to stimulate business relationships,
                                                                     VIP security escorts and guided travel for investment
                                                                     purposes, and quality leisure excursions tailored for
                                                                     executive travellers.

                                                                     We draw from a wide range of experience and
                                                                     disciplines to benefit our clients, and continue to
                                                                     strive for perfection at both a creative and a service
                                                                     level by delivering seamless travel and event
                                                                     management options from the initial concept to
                                                                     completion.
 Executive Aviation                                                Executive Leisure Excursions
  Jets, helicopters, and chartered planes are available for          For those in the upper echelons of the corporate world,
  high-class executive events and VIP delegations, as well as        Asia represents multiple opportunities to unwind, relax,
  for specialised itineraries for luxury executive travellers.       and enjoy the benefits of your status.
 Executive Transfers                                              Executive Cruises
  Private transfers for executives are essential in minimising       Our selection of popular, high-class cruises throughout
  any distractions from your work at hand while                      the region allows executive-level travellers to take a
  demonstrating your standing to all clients and contacts.           passenger seat as the exotic landscapes of Asia drift by.
 Executive Events                                                 Executive Yachting
  Our Events Management Team can plan all manner of high-            A range of yachts are available for charter and itineraries
  class business events for executive clients, including AGMS,       that ensure the best experiences available in Asian waters.
  Board Meetings, Ministerial Meetings, and Receptions.
 Delegation Hosting
  We take full responsibility in ensuring that your delegations
  are treated with the professional dedication you expect. We
  ensure all delegates experience a truly royal treatment.
 Investment Trips
  We help you to catch the wave of Asia’s new prosperity,
  designing and implementing strategic excursions to places
  of high potential for interested speculators in any industry.
 VIP Security/Concierge
  Our security team at Refine Asia are experienced to manage
  any kind of situation involving an event, a crowd and more.
Incentives
Success
As an essential part of any successful business,
incentives for staff, dealers, and other stakeholders need to be something special – something unforgettable.

Modern managers recognise that a superior incentives program has a significantly positive effect on productivity.
Contented staff, motivated dealers, and suitably-rewarded customers generate an enormous momentum towards
commercial success, leading a business to greater and greater profits. It’s also widely recognised that incentives with a
travel component are amongst the most desirable and appreciated amongst stakeholders in any business, leading to
greater job satisfaction, greater impetus to make sales, and ultimately, a better company.

Incentives in Asia
Asian destinations provide exciting, comfortable, and
memorable experiences for your clients and staff, and your
hosts at Refine Asia are guaranteed to ensure the
satisfaction of all participants. We specialize in all types of
incentive travel and events, from elegant award
celebrations and motivational resort getaways to
inspirational customer loyalty events. We are committed
to providing customised incentives that inspire, reward,
and motivate, keeping your team members unified,
focused and efficient.
We work to tailor each special occasion to your individual tastes and budget. Our global presence and years of service in
this field give us the experience to offer unparalleled customer satisfaction.

The key to a successful event is a great idea that is well managed and creatively executed. With our superb production
skills, inspired ingenuity and advanced understanding of client need, we create some of the finest incentives that the
industry has seen - from concept through to production, both on time and on budget.

                                                                      Company Events
                                                                  Our extensive research into the various kinds of
                                                                  services and facilities that are available throughout the
                                                                  Asian region places Refine Asia’s team in a unique
                                                                  position to host any type of event you may require.
                                                                  We arrange corporate travel, company outings, charity
                                                                  events, celebrity appearances, and company
                                                                  celebrations.
                                                                      Executive Retreats
                                                                  Getaway offerings to executive groups that provide the
                                                                  experiences of a lifetime. Whether your objective is to
                                                                  gather key executives together to strategise; reconnect
                                                                  your corporate leaders through team building; or
                                                                  thank your key management for all their hard work –
                                                                  Refine Asia offers an environment to ensure your goals
                                                                  are met.
 Employee Inspiration
  Employees clearly understand incentives – especially
  those that provide travel to exotic and intriguing
  destinations – and display higher morale, loyalty,
  and co-operation at the workplace. Incentivised
  employees also deliver better customer service,
  work innovatively to increase your market share, and
  feel they have more reason to stay with your firm
  longer – allowing you to retain experienced workers.
 Dealer-Client Motivation
  In the competitive arena of modern business, firms
  need to consider how best to motivate their external
  partners and customers to retain their valuable
  support towards ongoing success. In this regard,
  Refine Asia has developed innovative solutions to
  help you to reward your dealers, distributors, and loyal clients.
 Refine Travel Perks
  Travel perks are simple, elegant strategies for travel-based incentives. Refine Asia has a wealth of experience in tailoring
  travel perks programmes in a systematic and professional manner, adding just a touch of the impressive.
 Corporate Golf Outings
  Golf enjoys an immense popularity in the business sector, and is an ideal way to plan incentive events. Refine Asia
  provides specific programs for professional corporate golf outings to ensure a successful, entertaining and hassle free
  event. We arrange for outstanding golf professionals to help you in hosting a golf incentive. Refine Asia’s golf experts can
  help you and your team to take the game to the next level.
Innovations
                                                                                           While ordinary firms imitate,
                                                                                         visionary companies innovate.



                                                                At Refine Asia, we delight in engaging with our
                                                                destinations and in putting real thought into how best
                                                                to showcase their finest offerings. With such a vast
                                                                and fascinating area to cover, it’s often difficult to
                                                                select the rarest and most compelling experiences
                                                                available.

                                                                During our research and brainstorming sessions,
                                                                sometimes we come across ideas in our industry that
                                                                are so good, we just have to put them on display.
                                                                Sometimes we see opportunities to introduce our
                                                                clients to experiences that are not available elsewhere.

                                                                  Refine Innovations represents some of the most
                                                                  unique, interesting, and rewarding products in the
high-end travel industry throughout Asia. These travel ideas are highly recommended to all clients who are looking for
something special during their voyage through their chosen destinations on this beautiful continent.
 Cruise MICE
   Cruise MICE is a new concept in the Asian Meetings & Events industry, where the business conference and the company
   outing have their most creative union yet – fully-serviced corporate meetings held in cruise vessels sailing on some of
   Asia’s most picturesque waterways.




 Limousine City Excursion
    Most high-class visitors take a limousine ride as merely a comfortable way to get from A to B, but at Refine Asia we give
    our deserving clients the opportunity to sit back and enjoy VIP treatment while watching the colourful streets of modern
    Asian cities go by.
 Landmark Lunches
    Whether a great metropolitan edifice, an ancient structure dating back centuries, or a well-known wonder of nature, our
    professional caterers and exclusive connections with local tourism bodies can deliver private lunches and dinners right
    inside or directly in their shadow for an intimate look up close.
 Corporate Annual Events
    With Refine Asia’s experience in gala dinners, entertainment shows, and conference events, we are more than capable
    of pulling out all the stops for an Annual Meeting beyond your expectations.
 Temple Events
   Whether enjoyed for their quiet, reflective atmospheres or lit up for spectacular cultural performances, Refine Asia’s
   temple events in Asia’s most ornate religious structures are the most unique in the MICE industry.
 Executive Rejuvenation
   We offer uplifting programmes for executives searching for traditional therapies, classic massage and reflexology
   treatments, energising tai chi, yoga, and martial arts practice and the most graceful backdrops in Asia’s finest spas, giving
   you the mental clarity you need to remember and reward your inner self.




 Corporate Rental Car Service
   Whether you prefer a chauffeured luxury car or whether you enjoy the sense of control attained by driving on your own,
   Refine Asia goes beyond the normal services of travel and events coordinators to provide you with the best options in
   vehicle hire and limousine chartering.
 The Asian Race
   Prepare yourself for Asia’s most effective, enjoyable, and memorable team building activity exclusively arranged by
   Refine Asia! Following on from the international success of the popular TV series, our Asian Race competitions for
   enhancing teamwork and cooperation are by far the most-requested programmes on our books.
Luxury


Perfection
An inspirational canvas for travellers of refined tastes, Asia is the world’s most graceful and vibrant destination. With its
elegant cultures, its breathtaking scenery, and its brand-new ultramodern facilities, this is a part of the Earth that will
never fail to charm and capture the hearts of all visitors.

Expertise
Against this enchanting backdrop, Refine Asia draws
on its significant skill and experience to deliver a range
of highly-defined first-class travel products. Our
exclusive travel programmes, tours, and services
combine the mystique of the region with the comforts
of superior private accommodation, luxury transfers,
and the finest in Asian and European cuisine.

Freedom
Luxury travellers expect not only comfort but the
dignity of choice and the freedom to dictate all
aspects of their journeys. Our attentive and respectful
staff are always mindful of the fact that while you are
here to follow our guidance, we are here to follow
your lead. In this respect, our tours are not only 100% customisable but are also highly flexible – in case you wish to make
any last-minute changes. We aim to accommodate your requests at all times, from the moment of booking until the
moment you return home.
Comfort
Above all, we provide the highest standards of comfort – with accommodation in only the absolute best hotels and resorts
– so that you can be assured of a relaxing night’s sleep wherever you rest your head. Deluxe accommodation is the
upmost priority of each programme, and our honoured guests will only be staying in hand-picked properties with the best
services, facilities, and benefits available. We also select high-class vehicles to serve each customer for their luxury
transfers at all times.




 Rejuvenation
 To travel in luxury is to enjoy the best of the best, and to escape from the burdens that weigh on your mind, body,
 and soul; it is to de-stress and rejuvenate yourself. Our activities to stimulate your personal rejuvenation are
 combined with a cultural experience and sightseeing journey through some of the most peaceful and spiritual
 destinations on Earth. Experience Buddhist-style meditation with a genuine master, or visit ancient pagodas to
 practice tai chi or yoga in the fresh light of dawn. Taste succulent local cuisine in the best restaurants, and observe
 the art of achieving balance between yin and yang in the meticulous preparation your meal. Relax with a hot stone
 massage on a private beach under the golden glow of sunset. The limit is your imagination.
 Refine Independent Journeys                                 Refine City Breaks
   We focus on luxurious, all-inclusive personalised            Our city breaks are short, focused forays through
   travel services for our elite clients. Our professional      some of Asia’s prosperous metropolitan areas,
   record in the Asian luxury travel industry allows us to      providing an authentic communion with real life as it
   arrange a full-service programme for any traveller in        is lived in Asia’s greatest cities.
   the high-end category, with plenty of scope for            Refine Rejuvenation
   customisation at any time.                                   Asia is an ancient hub for time-honoured healing
 Refine Group Excursions                                       techniques, and it has become an ideal setting for
   With our groups, the size does not affect the                world-standard sumptuous and soothing spas.
   attention to service for each individual traveller.          Travellers in search of deep sensual nourishment are
   Group travellers on our programmes may be sharing            now invited to pay a visit to Asia’s most striking
   their experiences together with partners on the              attractions while comforting their mind, body and
   same journey, but they will not be left wanting for          spirit at dedicated therapeutic centres.
   their own privacy and privilege on the way.                Refine Photography Excursions
                                                                As one of the world’s most picturesque destinations,
                                                                Asia is a photographer’s dream. For those who like to
                                                                carry their camera while they travel, whether
                                                                professional or amateur, this is one region that
                                                                should not be missed.
                                                              Refine Luxury Adventures
                                                                With its inspiring topography of mountains, rivers,
                                                                and deep forests, Asia provides great excitement for
                                                                those with a spirit of adventure. Our adventure
                                                                excursions are safe, active, inspiring, and wonderful
                                                                introductions to the best of Asia’s wonders.
 Refine Wine Quests                                         Refine Private Aviation
   It is our privilege to introduce the wines of our           Enjoy the ultimate experience in private luxury
   region to our distinguished clients. Our exclusive          transport – transfers and sightseeing tours by
   wine excursions provide a rare insight into the legacy      helicopter, private jet, and chartered commercial
   of Western viticulture in the Asian region, as well as      flight in exotic Asia.
   an introduction to the products of more traditional       Refine Cruise Voyages
   Asian distilling methods.                                   Sail peacefully along the untouched waterways of
 Refine Culinary Voyages                                      the Asian countryside or set out from one of its
   Asia is the home of the world’s most outstanding            flawless tropical coves while enjoying the finest
   exotic cuisines, and our Culinary Voyages permit            standards of accommodation on board.
   guests to discover this intriguing region with their      Refine Weddings & Honeymoons
   taste buds first. From the multi-ethnic mélange of          Our thematic packages for weddings, wedding vow
   flavours in Malaysia and Singapore to the endless           renewal, anniversaries, and commitment ceremonies
   combinations of vegetables, fruits, and sauces              across Asia focus on augmenting the traditional
   unique to Vietnam, our Culinary Voyages serve as a          wedding with the gracious cultural fragrances of this
   bright overture to the whole spectrum of Asian              enchanting                                   region.
   delicacies.
 Refine Golf Journeys
  All-inclusive itineraries through the best golfing
  destinations in Asia for those in search of the perfect
  tee-off. Spend your days on the course and your
  evenings in style at one of our hand-picked five-star
  hotels and resorts.
DESTINATION FOCUS · Vietnam · Cambodia · Laos




With the world turning its attention to the emerging strength of the Vietnamese MICE and Luxury market, now is the
time to look to this fascinating region as the new destination of choice for your corporate and leisure travel
arrangements. With superb MICE facilities, a modern metropolitan infrastructure, and access to the wordlessly
beautiful neighbouring countries of Cambodia and Laos, Indochina Meetings & Incentives travel packages operating
from Vietnam are quickly finding their way to the forefront of the market. With its home base in Vietnam, Refine Asia
is ideally placed at the head of this thriving industry.
Indochina · Your Perfect M.I.C.E. Destination

   International accessibility
   Over 90 world-class five-star hotels
   Incredible array of accommodation options
   High standard of service
   Superior national infrastructure
   M.I.C.E. friendly government regulations
   Generous tax deductions
   Excellent venues for incentives and events
   Innovative M.I.C.E. products
   Cost-effective programmes
   A unique destination in Asia
   Replacing many other Southeast Asian destinations
   Refined transport arrangements
   A paradise for luxury, rejuvenation, and shopping
   Breathtaking living heritage
   Friendly visa regulations
   A home away from home
   Renowned hospitable country
   Chair for many major MICE events for the past 5 years
   State-of-the-art convention centres
   High-tech services
Refine Vietnam
Saigon Head Office
235/6 Vo Thi Sau, Q.3 Ho Chi Minh City Vietnam
Tel: +84 (8) 3 932 0732
Fax: +84 (8) 3 932 5455
operations@refineasia.com

Regional Offices

Vietnam           tri@refineasia.com
Cambodia          phearun@refineasia.com
Laos              phouma@refineasia.com
Thailand          chatuphorn@refineasia.com
Malaysia          debbie@refineasia.com
Singapore         ricky@refineasia.com
Myanmar           kyaw@refineasia.com
Philippines       analiza@refineasia.com
China             angee@refineasia.com
Indonesia         surya@refineasia.com
Australia         scott@refineasia.com
New Zealand       arnold@refineasia.com

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Refine Asia Fact Sheet

  • 2. ELEGANCE · GRACE · FAULTLESS SERVICE · ABSOLUTE PROFESSIONALISM Throughout the world, Asia is renowned as the home of the most exotic, alluring, and fascinating cultures on the planet. It is well-known for its sumptuous tropical resorts, invigorating spas, five-star hotels, and delectable cuisine against its vivid backdrop of culture and history. The colourful peoples, timeless traditions, and spectacular landscapes of this inspiring region make for the world’s best travel destinations. Modern Asia’s capacity to deliver high-quality corporate and luxury travel products is already firmly established, as the tiger economies of fast-developing Asian nations take their place at the forefront of 21st century commerce. Asia is the new centre of international-standard services for both business-class and elite leisure travellers. This is the part of the world to focus on for fresh opportunities in business – as well as being the destination of choice for travel connoisseurs. As your premier provider of corporate and luxury services in this exciting location, Refine Asia represents the best events management teams, incentive programmes, conference facilities, high-class accommodation providers, chartered aviation, and VIP security teams throughout the region.
  • 3. Experience · Creativity · Perfection Refine Asia stands for class, creativity, and absolute professionalism in Asian corporate and luxury travel services. We apply our accredited experience and expertise to deliver flawless and reliable travel & event arrangements custom- tailored to every detail of your requirements, bringing you the most rewarding, enriching, and satisfying experiences of perfect Asian-style service. Refine Asia is a member of the prestigious Focus Asia travel group, a highly successful tourism operation combining decades of industry experience. Refine’s core team of travel and business professionals, with over twenty years’ experience in the industry, represents the culmination of extensive efforts in creative product development in the commercial and high-end categories. With representative offices throughout Asia and sales offices worldwide, Refine Asia offers only proven, original, effective, and high-quality business and travel services in our region – Your Perfect Asia.
  • 4. Broad Representation Refine Asia’s international network of exclusive representative offices provides a broad operational base, allowing our services to cover a vast territory across the Asian continent with local expertise. We carry out professional operations at the level of the local territory, ensuring our arrangements are carried out immediately by staff with intimate knowledge of their destination and without error. Refine Asia has operational capacity in Vietnam, Cambodia, Laos, Malaysia, Singapore, Indonesia, Thailand, Myanmar, China, and the Philippines. We also conduct packages to Australia and New Zealand for Asian clients and beyond.
  • 5. Refine Asia Product range With our highly-defined range of products, Refine Asia can deliver to your exacting requirements, whether you are in need of event co-ordination for your business, high-class travel arrangements for personal relaxation, or fresh ideas to motivate your staff. We operate the following five distinct product ranges:  Refine Corporate – our product line covering premier events for business clients. We arrange, manage, and deliver events for business, marketing, training, and celebratory purposes.  Refine Executive – serves high-end executive services for corporate and government representatives at the top level. We provide tightly- coordinated arrangements to ensure the upmost comfort and greatest success factor of executive-level travel.  Refine Incentives – producing superior motivational experiences to encourage and reward clients, staff, partners, and customers. We host a range of options to boost profitability through encouragement of the valuable stakeholders in your business.  Refine Innovations – our select showcase of high-appeal Asian corporate travel products, the Innovations series puts the finest in Asian corporate travel on display. Whether it be ingenious concepts in events or training programs, or superlative attractions in favourite Asian destinations, this connoisseur’s menu of fine travel products will inspire and impress all clients.  Refine Luxury – the finest in Asian leisure travel, Refine Luxury opens the jade doorway to all the sensual, colourful, fabulous, and most extraordinary experiences that await discovery in the mysterious continent of Asia.
  • 6. Superior Services  Refine Arrival Service  Cultural Sensitivity in Each Program A step beyond the traditional Meet & Greet – we offer No two cultures are the same, and when travelling, this escorted customs processing & luggage handling, VIP means unique requirements for unique points of origin. lounge access, and direct flight-to-limousine service We pay attention to your cultural needs personally, without immigration processing. whether they are dietary, religious, or otherwise.  Group Travel Deal Programme  Your Meal Programme One-stop solutions for large groups, assisting you with Special attention to ensure proper Halal, Vegetarian, all the necessary arrangements with visas, meals, Lactose-free or other meal arrangements according to hotels, etc. your specific needs.
  • 7.  Visa with Specification Swift, cost-effective visa solutions for your Asian destinations.  Early Check-in and Late Check-out The ultimate flexibility with checking times arranged to suit your schedule, not that of the hotel.  Travel Manager for Each Booking To ensure you receive personal attention, your bookings will be processed by qualified travel managers. Other Services Free-flow of Drinks throughout the Program • Free mobile number • Internet and Business Service Facilitation • Repeat Customer Discount Programme • Free Room with 25-Occupancy Booking • Shopping valet program • Shopping discount schemes • Air transportation • Affordable business aviation service • Completely Budget-Oriented Programmes • Long stay • Rewards Mileage Discount Programme
  • 8. Corporate With the growing demands and increasing globalization of business travel, Refine Asia is committed to tailored solutions and exceptional services, ensuring a maximum return on your travel investment. Travel costs typically represent a company’s second or third-largest controllable expense – exceeded only by salary & benefits – and are commonly higher than IT and real estate costs. We ensure that your spending in this area of your budget is protected by well-managed, affordable programmes and services that meet the highly individualised travel needs of your firm and your people through a blend of technology and personalised service. Good management is the key to successful corporate travel, as is identifying suitable locations to hold international business or MICE events. We offer you the opportunity to bring your business into a dynamic environment, while working with you to create innovative and sustainable solutions. With our international network connecting numerous Asian destinations, we have extensive buying power and can provide the very best in innovation and technology to our valued clients. Refine Asia should not be confused with a traditional Travel Agency. While agencies provide day-to-day travel services to corporate clients, we put into practice what the corporation has negotiated and set forth in policy. We can assist in all aspects of the implementation of your travel policy, such as in assessing the class of service most suitable for employees to fly, and negotiating corporate fares/rates with airlines and hotels.
  • 9.  Business Events MEETINGS • CONFERENCES • SEMINARS • CONGRESSES • CONVENTIONS • SUMMITS Well-managed business events leave legacies that last long after the final delegates have gone home. Meetings and conferences abroad can provide delegates with fresh opportunities to encourage new business and research partnerships.  Marketing Events EXHIBITIONS • PRODUCT LAUNCHES • FASHION SHOWS • PRESS CONFERENCE MANAGEMENT • BRANDING EVENTS Your investment in putting on a lavish show must be rewarded in increased sales and improved business performance to justify the expense – otherwise there’s no merit to the costs involved. This is where Refine Asia excels.  Training Events CORPORATE TRAINING • TEAM-BUILDING EXERCISES • WORKSHOPS • RECRUITMENT EVENTS Refine Asia’s special training events can channel your efforts in improving the skills of your staff into truly engaging educational experiences. Our varied customisable programmes can result in a vastly more talented and efficient workforce.  Gala Events ENTERTAINMENT SHOWS • AWARD CEREMONIES • FAREWELL • FUNCTIONS • ANNIVERSARY FUNCTIONS • BANQUETS When it’s time for your company to shine, Refine Asia can provide all the spectacle you need to set yourselves apart from your competitors. Your gala events will sparkle against the gorgeous backdrop of your chosen Asian destination.
  • 10. Complete Corporate Event Management Well-managed business events leave legacies that last long after the final delegates have gone home. Meetings and conferences held in foreign destinations and regional industry hubs can provide delegates with fresh networking opportunities to encourage new business and research collaborations. Attendees from your firm can be exposed to new knowledge and ideas, techniques, materials, and technologies. Whether conducting meetings within a single corporation or in conference with key industry players, Refine Asia’s extensive research into the various kinds of services and facilities that are available throughout the Asian region places our team in a unique position to host any type of event you may require. We make full, customised arrangements for all kinds of events held in any of our host Asian countries. Refine Asia’s events in the Asian region can bring exoticism and energy to the exciting spectacle of your exhibition, launch, or any other such event to declare the superiority of your products to the world.
  • 11. Executive For the absolute finest in modern business travel for executive clients, Refine Asia stands at the forefront as your exclusive host in the Asian region. Whether for purposes of holding a commercial summit or conducting business research, for making an impression on important clients, or for a mixture of business and pleasure – Refine Asia’s executive packages aim to maximise on both efficiency and comfort, administering faultless business activities and the ultimate in luxurious relaxation. Our full range of services includes high-class transfers both on land and in the air, compelling executive events guaranteed to stimulate business relationships, VIP security escorts and guided travel for investment purposes, and quality leisure excursions tailored for executive travellers. We draw from a wide range of experience and disciplines to benefit our clients, and continue to strive for perfection at both a creative and a service level by delivering seamless travel and event management options from the initial concept to completion.
  • 12.  Executive Aviation  Executive Leisure Excursions Jets, helicopters, and chartered planes are available for For those in the upper echelons of the corporate world, high-class executive events and VIP delegations, as well as Asia represents multiple opportunities to unwind, relax, for specialised itineraries for luxury executive travellers. and enjoy the benefits of your status.  Executive Transfers  Executive Cruises Private transfers for executives are essential in minimising Our selection of popular, high-class cruises throughout any distractions from your work at hand while the region allows executive-level travellers to take a demonstrating your standing to all clients and contacts. passenger seat as the exotic landscapes of Asia drift by.  Executive Events  Executive Yachting Our Events Management Team can plan all manner of high- A range of yachts are available for charter and itineraries class business events for executive clients, including AGMS, that ensure the best experiences available in Asian waters. Board Meetings, Ministerial Meetings, and Receptions.  Delegation Hosting We take full responsibility in ensuring that your delegations are treated with the professional dedication you expect. We ensure all delegates experience a truly royal treatment.  Investment Trips We help you to catch the wave of Asia’s new prosperity, designing and implementing strategic excursions to places of high potential for interested speculators in any industry.  VIP Security/Concierge Our security team at Refine Asia are experienced to manage any kind of situation involving an event, a crowd and more.
  • 13. Incentives Success As an essential part of any successful business, incentives for staff, dealers, and other stakeholders need to be something special – something unforgettable. Modern managers recognise that a superior incentives program has a significantly positive effect on productivity. Contented staff, motivated dealers, and suitably-rewarded customers generate an enormous momentum towards commercial success, leading a business to greater and greater profits. It’s also widely recognised that incentives with a travel component are amongst the most desirable and appreciated amongst stakeholders in any business, leading to greater job satisfaction, greater impetus to make sales, and ultimately, a better company. Incentives in Asia Asian destinations provide exciting, comfortable, and memorable experiences for your clients and staff, and your hosts at Refine Asia are guaranteed to ensure the satisfaction of all participants. We specialize in all types of incentive travel and events, from elegant award celebrations and motivational resort getaways to inspirational customer loyalty events. We are committed to providing customised incentives that inspire, reward, and motivate, keeping your team members unified, focused and efficient.
  • 14. We work to tailor each special occasion to your individual tastes and budget. Our global presence and years of service in this field give us the experience to offer unparalleled customer satisfaction. The key to a successful event is a great idea that is well managed and creatively executed. With our superb production skills, inspired ingenuity and advanced understanding of client need, we create some of the finest incentives that the industry has seen - from concept through to production, both on time and on budget.  Company Events Our extensive research into the various kinds of services and facilities that are available throughout the Asian region places Refine Asia’s team in a unique position to host any type of event you may require. We arrange corporate travel, company outings, charity events, celebrity appearances, and company celebrations.  Executive Retreats Getaway offerings to executive groups that provide the experiences of a lifetime. Whether your objective is to gather key executives together to strategise; reconnect your corporate leaders through team building; or thank your key management for all their hard work – Refine Asia offers an environment to ensure your goals are met.
  • 15.  Employee Inspiration Employees clearly understand incentives – especially those that provide travel to exotic and intriguing destinations – and display higher morale, loyalty, and co-operation at the workplace. Incentivised employees also deliver better customer service, work innovatively to increase your market share, and feel they have more reason to stay with your firm longer – allowing you to retain experienced workers.  Dealer-Client Motivation In the competitive arena of modern business, firms need to consider how best to motivate their external partners and customers to retain their valuable support towards ongoing success. In this regard, Refine Asia has developed innovative solutions to help you to reward your dealers, distributors, and loyal clients.  Refine Travel Perks Travel perks are simple, elegant strategies for travel-based incentives. Refine Asia has a wealth of experience in tailoring travel perks programmes in a systematic and professional manner, adding just a touch of the impressive.  Corporate Golf Outings Golf enjoys an immense popularity in the business sector, and is an ideal way to plan incentive events. Refine Asia provides specific programs for professional corporate golf outings to ensure a successful, entertaining and hassle free event. We arrange for outstanding golf professionals to help you in hosting a golf incentive. Refine Asia’s golf experts can help you and your team to take the game to the next level.
  • 16. Innovations While ordinary firms imitate, visionary companies innovate. At Refine Asia, we delight in engaging with our destinations and in putting real thought into how best to showcase their finest offerings. With such a vast and fascinating area to cover, it’s often difficult to select the rarest and most compelling experiences available. During our research and brainstorming sessions, sometimes we come across ideas in our industry that are so good, we just have to put them on display. Sometimes we see opportunities to introduce our clients to experiences that are not available elsewhere. Refine Innovations represents some of the most unique, interesting, and rewarding products in the high-end travel industry throughout Asia. These travel ideas are highly recommended to all clients who are looking for something special during their voyage through their chosen destinations on this beautiful continent.
  • 17.  Cruise MICE Cruise MICE is a new concept in the Asian Meetings & Events industry, where the business conference and the company outing have their most creative union yet – fully-serviced corporate meetings held in cruise vessels sailing on some of Asia’s most picturesque waterways.  Limousine City Excursion Most high-class visitors take a limousine ride as merely a comfortable way to get from A to B, but at Refine Asia we give our deserving clients the opportunity to sit back and enjoy VIP treatment while watching the colourful streets of modern Asian cities go by.  Landmark Lunches Whether a great metropolitan edifice, an ancient structure dating back centuries, or a well-known wonder of nature, our professional caterers and exclusive connections with local tourism bodies can deliver private lunches and dinners right inside or directly in their shadow for an intimate look up close.  Corporate Annual Events With Refine Asia’s experience in gala dinners, entertainment shows, and conference events, we are more than capable of pulling out all the stops for an Annual Meeting beyond your expectations.
  • 18.  Temple Events Whether enjoyed for their quiet, reflective atmospheres or lit up for spectacular cultural performances, Refine Asia’s temple events in Asia’s most ornate religious structures are the most unique in the MICE industry.  Executive Rejuvenation We offer uplifting programmes for executives searching for traditional therapies, classic massage and reflexology treatments, energising tai chi, yoga, and martial arts practice and the most graceful backdrops in Asia’s finest spas, giving you the mental clarity you need to remember and reward your inner self.  Corporate Rental Car Service Whether you prefer a chauffeured luxury car or whether you enjoy the sense of control attained by driving on your own, Refine Asia goes beyond the normal services of travel and events coordinators to provide you with the best options in vehicle hire and limousine chartering.  The Asian Race Prepare yourself for Asia’s most effective, enjoyable, and memorable team building activity exclusively arranged by Refine Asia! Following on from the international success of the popular TV series, our Asian Race competitions for enhancing teamwork and cooperation are by far the most-requested programmes on our books.
  • 19. Luxury Perfection An inspirational canvas for travellers of refined tastes, Asia is the world’s most graceful and vibrant destination. With its elegant cultures, its breathtaking scenery, and its brand-new ultramodern facilities, this is a part of the Earth that will never fail to charm and capture the hearts of all visitors. Expertise Against this enchanting backdrop, Refine Asia draws on its significant skill and experience to deliver a range of highly-defined first-class travel products. Our exclusive travel programmes, tours, and services combine the mystique of the region with the comforts of superior private accommodation, luxury transfers, and the finest in Asian and European cuisine. Freedom Luxury travellers expect not only comfort but the dignity of choice and the freedom to dictate all aspects of their journeys. Our attentive and respectful staff are always mindful of the fact that while you are here to follow our guidance, we are here to follow your lead. In this respect, our tours are not only 100% customisable but are also highly flexible – in case you wish to make any last-minute changes. We aim to accommodate your requests at all times, from the moment of booking until the moment you return home.
  • 20. Comfort Above all, we provide the highest standards of comfort – with accommodation in only the absolute best hotels and resorts – so that you can be assured of a relaxing night’s sleep wherever you rest your head. Deluxe accommodation is the upmost priority of each programme, and our honoured guests will only be staying in hand-picked properties with the best services, facilities, and benefits available. We also select high-class vehicles to serve each customer for their luxury transfers at all times. Rejuvenation To travel in luxury is to enjoy the best of the best, and to escape from the burdens that weigh on your mind, body, and soul; it is to de-stress and rejuvenate yourself. Our activities to stimulate your personal rejuvenation are combined with a cultural experience and sightseeing journey through some of the most peaceful and spiritual destinations on Earth. Experience Buddhist-style meditation with a genuine master, or visit ancient pagodas to practice tai chi or yoga in the fresh light of dawn. Taste succulent local cuisine in the best restaurants, and observe the art of achieving balance between yin and yang in the meticulous preparation your meal. Relax with a hot stone massage on a private beach under the golden glow of sunset. The limit is your imagination.
  • 21.  Refine Independent Journeys  Refine City Breaks We focus on luxurious, all-inclusive personalised Our city breaks are short, focused forays through travel services for our elite clients. Our professional some of Asia’s prosperous metropolitan areas, record in the Asian luxury travel industry allows us to providing an authentic communion with real life as it arrange a full-service programme for any traveller in is lived in Asia’s greatest cities. the high-end category, with plenty of scope for  Refine Rejuvenation customisation at any time. Asia is an ancient hub for time-honoured healing  Refine Group Excursions techniques, and it has become an ideal setting for With our groups, the size does not affect the world-standard sumptuous and soothing spas. attention to service for each individual traveller. Travellers in search of deep sensual nourishment are Group travellers on our programmes may be sharing now invited to pay a visit to Asia’s most striking their experiences together with partners on the attractions while comforting their mind, body and same journey, but they will not be left wanting for spirit at dedicated therapeutic centres. their own privacy and privilege on the way.  Refine Photography Excursions As one of the world’s most picturesque destinations, Asia is a photographer’s dream. For those who like to carry their camera while they travel, whether professional or amateur, this is one region that should not be missed.  Refine Luxury Adventures With its inspiring topography of mountains, rivers, and deep forests, Asia provides great excitement for those with a spirit of adventure. Our adventure excursions are safe, active, inspiring, and wonderful introductions to the best of Asia’s wonders.
  • 22.  Refine Wine Quests  Refine Private Aviation It is our privilege to introduce the wines of our Enjoy the ultimate experience in private luxury region to our distinguished clients. Our exclusive transport – transfers and sightseeing tours by wine excursions provide a rare insight into the legacy helicopter, private jet, and chartered commercial of Western viticulture in the Asian region, as well as flight in exotic Asia. an introduction to the products of more traditional  Refine Cruise Voyages Asian distilling methods. Sail peacefully along the untouched waterways of  Refine Culinary Voyages the Asian countryside or set out from one of its Asia is the home of the world’s most outstanding flawless tropical coves while enjoying the finest exotic cuisines, and our Culinary Voyages permit standards of accommodation on board. guests to discover this intriguing region with their  Refine Weddings & Honeymoons taste buds first. From the multi-ethnic mélange of Our thematic packages for weddings, wedding vow flavours in Malaysia and Singapore to the endless renewal, anniversaries, and commitment ceremonies combinations of vegetables, fruits, and sauces across Asia focus on augmenting the traditional unique to Vietnam, our Culinary Voyages serve as a wedding with the gracious cultural fragrances of this bright overture to the whole spectrum of Asian enchanting region. delicacies.  Refine Golf Journeys All-inclusive itineraries through the best golfing destinations in Asia for those in search of the perfect tee-off. Spend your days on the course and your evenings in style at one of our hand-picked five-star hotels and resorts.
  • 23. DESTINATION FOCUS · Vietnam · Cambodia · Laos With the world turning its attention to the emerging strength of the Vietnamese MICE and Luxury market, now is the time to look to this fascinating region as the new destination of choice for your corporate and leisure travel arrangements. With superb MICE facilities, a modern metropolitan infrastructure, and access to the wordlessly beautiful neighbouring countries of Cambodia and Laos, Indochina Meetings & Incentives travel packages operating from Vietnam are quickly finding their way to the forefront of the market. With its home base in Vietnam, Refine Asia is ideally placed at the head of this thriving industry.
  • 24. Indochina · Your Perfect M.I.C.E. Destination  International accessibility  Over 90 world-class five-star hotels  Incredible array of accommodation options  High standard of service  Superior national infrastructure  M.I.C.E. friendly government regulations  Generous tax deductions  Excellent venues for incentives and events  Innovative M.I.C.E. products  Cost-effective programmes  A unique destination in Asia  Replacing many other Southeast Asian destinations  Refined transport arrangements  A paradise for luxury, rejuvenation, and shopping  Breathtaking living heritage  Friendly visa regulations  A home away from home  Renowned hospitable country  Chair for many major MICE events for the past 5 years  State-of-the-art convention centres  High-tech services
  • 25. Refine Vietnam Saigon Head Office 235/6 Vo Thi Sau, Q.3 Ho Chi Minh City Vietnam Tel: +84 (8) 3 932 0732 Fax: +84 (8) 3 932 5455 operations@refineasia.com Regional Offices Vietnam tri@refineasia.com Cambodia phearun@refineasia.com Laos phouma@refineasia.com Thailand chatuphorn@refineasia.com Malaysia debbie@refineasia.com Singapore ricky@refineasia.com Myanmar kyaw@refineasia.com Philippines analiza@refineasia.com China angee@refineasia.com Indonesia surya@refineasia.com Australia scott@refineasia.com New Zealand arnold@refineasia.com