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Delivering Happiness was co-founded by Tony Hsieh (CEO of Zappos.com) and Jenn Lim (CEO of Delivering Happiness). In 2010, the book Delivering Happiness: A Path to Passion, Profits, and Purpose became a top bestseller, sharing the belief that happiness can be used as a model both in business and in life. After the book launch, there was a bus tour that solidified people were making happiness a priority in their own lives.
Now, Delivering Happiness is a company and a movement. Backed by studies within the science of happiness and positive psychology, as well as best practices from Zappos and other successful companies, Delivering Happiness has developed frameworks that universally apply to businesses that create sustainable culture change.
WHY IT MATTERS HELLO ;]
FROM DELIVERING HAPPINESS Companies with a higher sense of PURPOSE outperform others by 400%* “[Companies] who centered their business on a culture of improving people’s lives had a growth rate triple that of competitors.” – Jim Stengel 382.3% -7.9% 400 % 300 % 200 % 100 % 0.0 % -100 % 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Stengel Top 50 S&P 500 *in shareholder returns Stengel Top 50 v. S&P 500 Research by Millward Brown and Jim Stengel
WHY IT MATTERS HELLO ;]
FROM DELIVERING HAPPINESS Happiness is seriously good for business 15 years of research show happiness increases every positive business outcome Effects of Happiness at Work 300% more innovation (HBR) 44% higher retention (Gallup) 37% increase in sales (Martin Seligman) 31% increase in productivity (Greenberg & Arawaka) 125% less burnout (HBR) 66% fewer sick leaves (Forbes) 51% less turnover (Gallup)
WHY HAPPINESS AS A BUSINESS
MODEL 15 years of research and hundreds of studies HELLO ;] FROM DELIVERING HAPPINESS Happiness makes sense Scientific Sense Research shows happiness leads to success (not the other way around) Business Sense Happy Employees = Happy Customers = Successful Company (+ Meaningful Lives) Human Sense Happiness is a universal goal, and we are all on our individual paths Science of Happiness today Martin Seligman Fredrickson & Losada Shawn Achor Positive Psychology 1998 *Zappos’ growth in gross merchandise sales ‘06
OUR PHILOSOPHY at work is
a JOURNEY is a COMPETITIVE ADVANTAGE is your STRONGEST TOOL of PURPOSE, PASSION and PROFITS to your UNIQUE CULTURE (and SELF) ALIGNMENT BEING TRUE HELLO ;] FROM DELIVERING HAPPINESS
Small daily actions the right
habits BIG impact HELLO ;] FROM DELIVERING HAPPINESS OUR APPROACH Learning should be real, human and experiential Start with the why and lead from purpose Create co-ownership for sustainable culture Professional development starts with personal development
HELLO ;] FROM DELIVERING HAPPINESS
THE DH MODEL HOW to make happy work™ ASK why happiness and ALIGN on purpose MEASURE, ANALYZE, and PLAN your journey DEFINE goals, ALIGN strategy and LAUNCH LEARN, LIVE, and BUILD your culture MEASURE, FEEDBACK, and EVOLVE
Customized solutions for your culture
HELLO ;] FROM DELIVERING HAPPINESS Keynote Educate and inspire with the story of happiness as a business model MAP Workshop Measure with the Happiness at Work Survey, then Analyze and Plan with a half to full day session Executive Workshop Key Session for SLHKLYZ[VKLÄUL goals, align on vision, values, and higher purpose to launch strategy Values to Behaviors Session for every [LHT[VKLÄUL values and co-create behaviors to support living and measuring them Happy Me One day workshop to build happiness frameworks from inside out and empower every individual Culture Design 7YVKJ[Z[VKLÄUL and live your culture, from WoW cards to custom apparel Happy Science Workshop exploring the science of OHWWPULZZHUKÄ]L key happiness habits to build personal and business success WHAT WILL YOUR ROADMAP BE? ASK why happiness and ALIGN on purpose MEASURE, ANALYZE, and PLAN your journey DEFINE goals, ALIGN strategy and LAUNCH LEARN, LIVE, and BUILD your culture MEASURE, FEEDBACK, and EVOLVE SAMPLE ROADMAP
OUR STORY IN A NUTSHELL
DH company movement launch and go global HELLO ;] FROM DELIVERING HAPPINESS This is Tony Hsieh CEO of Zappos.com and co-founder of Delivering Happiness This is Jenn Lim CEO and co-founder of Delivering Happiness Tony becomes CEO of Zappos grows to $1 billion* 2000 2008 2014 *in gross merchandise sales Tony Jenn launch Delivering Happiness book, U.S. bus tour 2010 a happier world 2011 DH = Delivering Happiness
WHAT IS DELIVERING HAPPINESS? HELLO
;] FROM DELIVERING HAPPINESS DH is a company and a movement focused on inspiring PASSION and PURPOSE For PEOPLE, COMPANIES, and COMMUNITIES And a HAPPIER WORLD We do this with products and services to PRIORITIZE happiness and create sustainable CULTURE CHANGE Happier People, Companies, Communities – Happier World
HOW WE DO THIS FOR
COMPANIES HELLO ;] FROM DELIVERING HAPPINESS We offer CULTURE CONSULTING that uses the science of happiness We help create Sustainable, VALUES-DRIVEN organizations Through Keynotes Coaching Consulting Workshops Tools + Metrics + Measurable Results Because... Meaningful Lives
WHO WE’VE WORKED WITH “DH
helped us increase our monthly sales by 39%, and decrease unplanned absences by 92%.” – Top 20 fastest growing e-commerce company HELLO ;] FROM DELIVERING HAPPINESS “After Blake and team met with Tony, Jenn and Delivering Happiness we were inspired to focus on culture. As a result we’ve launched our own core values and we’re now all moving in the same direction!” ¶(T`;OVTWZVU*OPLM7LVWSL6ѝJLY;64: “The DH workshop was awesome! It has changed the way I think about successfully managing a business. It helped catapult me out of an old fashion top down style, to an inclusive, engaged process that is ultimately more rewarding to everyone at our company.” – Ra’uf Glasgow, Producer, West Wind Media, former producer of LOST “The DH workshop was insightful, inspiring, and applicable in real ways. They are warm, approachable and understand how to use happiness to improve culture and productivity.” – Martin Tracey, VP of HR, Hewlett-Packard “The most useful workshop I have ever attended on how to define and implement corporate mission and values.” – Dan Donovan, VP, Technology and Development, 360 Incentives
WHAT’S NEXT FOR YOU? Take
the Happiness at Work Survey Try our ROI Calculator Schedule a free Culture Call with our specialists twitter.com/DHmovement facebook.com/deliveringhappiness linkedin.com/company/deliveringhappiness HELLO ;] FROM DELIVERING HAPPINESS We exist because of YOU. Let’s connect and create change together.