Delivering Happiness was co-founded by Tony Hsieh (CEO of Zappos.com) and Jenn Lim (CEO of Delivering Happiness). In 2010, the book Delivering Happiness: A Path to Passion, Profits, and Purpose became a top bestseller, sharing the belief that happiness can be used as a model both in business and in life. After the book launch, there was a bus tour that solidified people were making happiness a priority in their own lives.
Now, Delivering Happiness is a company and a movement. Backed by studies within the science of happiness and positive psychology, as well as best practices from Zappos and other successful companies, Delivering Happiness has developed frameworks that universally apply to businesses that create sustainable culture change.
4. WHY IT MATTERS
HELLO ;] FROM DELIVERING HAPPINESS
Companies with
a higher sense
of PURPOSE
outperform others
by 400%*
“[Companies] who centered
their business on a culture of
improving people’s lives had
a growth rate triple that of
competitors.”
– Jim Stengel
382.3%
-7.9%
400 %
300 %
200 %
100 %
0.0 %
-100 %
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
2011
Stengel Top 50
S&P 500
*in shareholder returns
Stengel Top 50 v. S&P 500
Research by Millward Brown and Jim Stengel
5. WHY IT MATTERS
HELLO ;] FROM DELIVERING HAPPINESS
Happiness is
seriously good
for business
15 years of research show
happiness increases every
positive business outcome
Effects of Happiness at Work
300% more innovation (HBR)
44% higher retention (Gallup)
37% increase in sales (Martin Seligman)
31% increase in productivity (Greenberg & Arawaka)
125% less burnout (HBR)
66% fewer sick leaves (Forbes)
51% less turnover (Gallup)
6. WHY HAPPINESS AS A BUSINESS MODEL
15 years of research and hundreds of studies
HELLO ;] FROM DELIVERING HAPPINESS
Happiness makes sense
Scientific Sense
Research shows happiness
leads to success (not the
other way around)
Business Sense
Happy Employees =
Happy Customers =
Successful Company
(+ Meaningful Lives)
Human Sense
Happiness is a universal
goal, and we are all on our
individual paths
Science of
Happiness
today
Martin Seligman Fredrickson & Losada Shawn Achor
Positive
Psychology
1998
*Zappos’ growth in gross merchandise sales
‘06
7. OUR PHILOSOPHY
at work is a JOURNEY
is a COMPETITIVE ADVANTAGE
is your STRONGEST TOOL
of PURPOSE, PASSION and PROFITS
to your UNIQUE CULTURE (and SELF)
ALIGNMENT
BEING TRUE
HELLO ;] FROM DELIVERING HAPPINESS
8. Small daily actions
the right habits
BIG impact
HELLO ;] FROM DELIVERING HAPPINESS
OUR APPROACH
Learning should
be real, human and
experiential
Start with the why and
lead from purpose
Create co-ownership for
sustainable culture
Professional development
starts with personal
development
9. HELLO ;] FROM DELIVERING HAPPINESS
THE DH MODEL
WHAT makes happy work™
10. HELLO ;] FROM DELIVERING HAPPINESS
THE DH MODEL
WHO makes happy work™
11. HELLO ;] FROM DELIVERING HAPPINESS
THE DH MODEL
HOW to make happy work™
ASK
why happiness
and ALIGN on
purpose
MEASURE,
ANALYZE,
and PLAN
your journey
DEFINE goals,
ALIGN strategy
and LAUNCH
LEARN, LIVE,
and BUILD
your culture
MEASURE,
FEEDBACK,
and EVOLVE
12. Customized solutions for your culture
HELLO ;] FROM DELIVERING HAPPINESS
Keynote
Educate and
inspire with
the story of
happiness as a
business model
MAP Workshop
Measure with
the Happiness at
Work Survey, then
Analyze and Plan
with a half to full day
session
Executive
Workshop
Key Session for
SLHKLYZ[VKLÄUL
goals, align on
vision, values, and
higher purpose to
launch strategy
Values to
Behaviors
Session for every
[LHT[VKLÄUL
values and co-create
behaviors to
support living and
measuring them
Happy Me
One day workshop
to build happiness
frameworks from
inside out and
empower every
individual
Culture Design
7YVKJ[Z[VKLÄUL
and live your
culture, from WoW
cards to custom
apparel
Happy Science
Workshop exploring
the science of
OHWWPULZZHUKÄ]L
key happiness habits
to build personal and
business success
WHAT WILL YOUR ROADMAP BE?
ASK
why happiness
and ALIGN on
purpose
MEASURE,
ANALYZE,
and PLAN
your journey
DEFINE goals,
ALIGN strategy
and LAUNCH
LEARN, LIVE,
and BUILD
your culture
MEASURE,
FEEDBACK,
and EVOLVE
SAMPLE ROADMAP
13. OUR STORY IN A NUTSHELL
DH company
movement launch
and go global
HELLO ;] FROM DELIVERING HAPPINESS
This is Tony Hsieh
CEO of Zappos.com
and co-founder of
Delivering Happiness
This is Jenn Lim
CEO and co-founder of
Delivering Happiness
Tony becomes
CEO of
Zappos grows
to $1 billion*
2000 2008 2014
*in gross merchandise sales
Tony Jenn
launch Delivering
Happiness book,
U.S. bus tour
2010
a happier world
2011
DH = Delivering Happiness
14. WHAT IS DELIVERING HAPPINESS?
HELLO ;] FROM DELIVERING HAPPINESS
DH
is a company and a movement
focused on inspiring
PASSION and PURPOSE
For
PEOPLE,
COMPANIES, and
COMMUNITIES
And
a HAPPIER WORLD
We do this with
products and services to
PRIORITIZE happiness
and create sustainable
CULTURE CHANGE
Happier People, Companies, Communities – Happier World
15. HOW WE DO THIS FOR COMPANIES
HELLO ;] FROM DELIVERING HAPPINESS
We offer
CULTURE CONSULTING that uses the
science of happiness
We help create
Sustainable, VALUES-DRIVEN
organizations
Through
Keynotes
Coaching Consulting
Workshops
Tools + Metrics + Measurable Results
Because...
Meaningful
Lives
16. WHO WE’VE WORKED WITH
“DH helped us increase our monthly sales by 39%, and decrease unplanned absences by 92%.” – Top 20 fastest growing e-commerce company
HELLO ;] FROM DELIVERING HAPPINESS
“After Blake and team met with Tony, Jenn and Delivering
Happiness we were inspired to focus on culture. As a
result we’ve launched our own core values and we’re
now all moving in the same direction!”
¶(T`;OVTWZVU*OPLM7LVWSL6ѝJLY;64:
“The DH workshop was awesome! It has changed the
way I think about successfully managing a business. It
helped catapult me out of an old fashion top down style,
to an inclusive, engaged process that is ultimately more
rewarding to everyone at our company.”
– Ra’uf Glasgow, Producer, West Wind Media, former producer of LOST
“The DH workshop was insightful, inspiring, and
applicable in real ways. They are warm, approachable
and understand how to use happiness to improve culture
and productivity.”
– Martin Tracey, VP of HR, Hewlett-Packard
“The most useful workshop I have ever attended on how
to define and implement corporate mission and values.”
– Dan Donovan, VP, Technology and Development, 360 Incentives
18. HELLO ;] FROM DELIVERING HAPPINESS
WE BELIEVE
CHANGE
YOUR
WORLD
TOGETHER
WE’LL
CHANGE THE WORLD
Happier People, Companies, Communities – Happier World
19. WHAT’S NEXT FOR YOU?
Take the Happiness at Work Survey
Try our ROI Calculator
Schedule a free Culture Call
with our specialists
twitter.com/DHmovement facebook.com/deliveringhappiness linkedin.com/company/deliveringhappiness
HELLO ;] FROM DELIVERING HAPPINESS
We exist because of YOU.
Let’s connect and create
change together.