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INCmty - Make Happy Work Breakout - Sunny Grosso and Carlos Pierra

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10 tips to be happy at work.
10 tips to be happy at work.
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INCmty - Make Happy Work Breakout - Sunny Grosso and Carlos Pierra

  1. 1. INCMty Make Happy Work 2hr Breakout OCTOBER 2014
  2. 2. Your guides. We’re all on the same journey together. Sunny Carlos Hello INCMty!
  3. 3. Meet your friends 12:00pm - Warm-up & Hello : )   -Frameworks & DH Model -ME Values 1:00pm – Connectedness! -Action Plan -Two tools for you 1:30pm – Hi5! Ground Rules
  4. 4. Meet your friends Name Tags Ground Rules
  5. 5. Name Title Something weird that makes you happy Share: Name Tags Warm Up
  6. 6. Why ...HAPPINESS? ?
  7. 7. Human Sense What are your goals in life?
  8. 8. HAPPINESS IS A SERIOUS BUSINESS Scientific Sense *Barbara Fredrickson, The Positivity Ratio
  9. 9. 15 years of research…
  10. 10. HAPPINES S
  11. 11. Is it good for business? 300% more innovation (HBR) 44% higher retention (Gallup) 37% increase in sales (Martin Seligman) 31% increase in productivity (Greenberg & Arawaka) 125% less burnout (HBR) 66% fewer sick leaves (Forbes) 51% less turnover (Gallup)
  12. 12. Do you have a business case?
  13. 13. Happiness Frameworks
  14. 14. Secret sauce Happy Shareholders
  15. 15. Got all that ? DH Model
  16. 16. WHAT Makes Happy Work™
  17. 17. WHO Makes Happy Work™
  18. 18. HOW do you Make Happy Work™
  19. 19. Culture Starts with values Values start with ME : )
  20. 20. Let’s do a Personal Values Exercise Pause! ;) Unlearn.
  21. 21. ME Values
  22. 22. ME Values
  23. 23. ME Values
  24. 24. Problems arise when our activities don’t add up to what we feel is important in life. Putting First Things First How we manage our time. What we actually spend it on. Our direction, vision, values. What we feel is important and how we lead our lives. The Compass and the Clock
  25. 25. ME to WE values
  26. 26. • Support your core business • Make them unique • Start now! (don’t wait until culture defines you) • It’s everybody’s business! TIPS for WE Values
  27. 27. Hello I’m __________ Let’s connect : ) Pick 1 value you would like to live more fully at work. Write it on your mailing label, and introduce yourself! What can you do to feel/have __________ at work? my value my value
  28. 28. Stretchhhhhhh
  29. 29. Connectedness
  30. 30. Positive relationships are key to well-being! Martin Seligman Does it matter? YES! Connectedness
  31. 31. Number of friends at work is positively correlated to engagement and commitment to the company… and those workers are more productive! ~ Tony Hsieh … at work? Connectedness
  32. 32. High Connectedness lead to…
  33. 33. Low Connectedness leads to…
  34. 34. We’re All Connected Take a seat make a friend
  35. 35. We’re All Connected Take a seat make a friend
  36. 36. We’re All Connected Take a seat make a friend • What are 3 things on your “bucket list” • Create a secret hand-shake
  37. 37. We’re All Connected Take a seat make a friend • Did you find something in common? • Did you learned something about yourself? • How did your energy changed • How did the energy in the room changed? • Why do you think personal connection is important?
  38. 38. Collaborative Environment Apply The Science min Lunch Line Connectedness in action: Spatial design at ?4
  39. 39. 1 main entrance… Connectedness through collisions
  40. 40. Next for YOU
  41. 41. Take a moment to PLAN! What are 2-3 specific actions you can take to benefit those ideas?
  42. 42. Happiness TIPS Be the first one to say hello
  43. 43. Happiness TIPS Take different routes
  44. 44. Happiness TIPS Lead with WHY
  45. 45. for big impact! Small Daily Actions
  46. 46. TOOLS for YOU Happiness at Work Survey MEASURE HAPPINESS at WORK
  47. 47. TOOLS for YOU Culture Canvas Culture – Product Fit Product – Market Fit ALIGN STRATEGY & CULTURE Send us an email & get this tools for free
  48. 48. TOOLS for YOU Send us an email & get this tools for free English: sunny@deliveringhappiness.com Spanish: carlos@deliveringhappiness.com
  49. 49. DO! CHANGE YOUR WORLD, TOGETHER WE’LL CHANGE THE WORLD!
  50. 50. High fiiiiiiiiiiive! Sunny
  51. 51. Let’s Make Happy Work™

Notas del editor

  • Do a quick intro first, since you have 3 days together
    Share more than your title at work… (like something you’re passionate about)
  • Hello, we’re not here to define happiness, just guides, share frameworks, it’s a journey we’re all on together..
    We're people just like you, who care about happiness…
    and we don't have ALL the answers. But we have some.
    In fact, not even expert scientists claim to have all the answers, because this is an ongoing process of exploration.
    And so do you. So we’re your guides to help bring that out today.
    Plus, this is happiness! Everyone has an opinion and experiences…
    so we’re not trying to tell you what happiness means for you.
    [ANIMATE] “We JUST WANT TO HAVE A CONVERSATION . . . WE'RE ALL ON THE JOURNEY OF HAPPINESS DISCOVERY TOGETHER.”
  • Meet your friends! Fill out name tag. WoW card example. WoW bells.
    Ground Rules – hands for listening – calls ok! take outside plz. have fun open mind curious = best learning!
  • truddy = triad buddy, power three, tribal leadership, two way dialogue give n take, three way free flow ideas, more like party, increased energy ideas and support
    truddy = also tool help us share, learn from each other, ourselves
    pick two ppl to truddy with, will be your truddy for this session (truddy with ppl you work with or know today)
    share – first name, where you work or role, something weird – for ex – im sunny, coach culture chief at dh, dog jowels
    debreif -why did w do that?
    To connect, be real with each other, bring selves to work, better we get to know our selves, more learn about our strengths, more we can bring, and more we can offer others
  • why happiness? why here today?
    -----------
    A- bc everybody´s goal in the end is happiness, we are hard wired to seek happiness, and it´s universal as we saw with jenn´s talk, all over world…
    ------
    B- How many read book?
    Bz world changing, paradigms past are no longer creating same results
    Best co’s now more than ever look to max pot of emp, not just human benefit, for business benefit
    Seeing culture strongest , really only sustainable competitive advantage
    Seeing that happiness is key driver human motivation not just life, but in work & creating bz results,
    ..may have always suspected, but with the science and data to back it up
    ______________________________________
    C- all want happiness, but now seeing with data to back it up that happiness also seriously good for bz
    hapiness at work translates to state ppl are able to develop and build, space of expanded possibility
    goal to create this space at work for ppl to be happy, and thrive
    [2008 foresight well being report 2yr project looked at 108 reports on happiness by experts & scientists]
    ----------
    D- WHY  NOW HERE YOU DH?
     Bz world changing, bz paradigms past are no longer creating same results, changing bz wrld NEED NEW TOOLS
     1- NOW- huge part is transparency and speed info, like tsunami changing the game
    -       today simple youtube video viral irreparable harm bz, products can be copied, no such thing as transparency
    -       strong culture best defense against what you can’t control culture
    - culture is soul of bz, strengthen like immune system, org can weather any change
    -       engagement not even enough anymore bc can be engaged but unhappy and have retention prob, talent loose is your best
    2. DH
    - DH is helping organizations think and focus on ppl
    - People are joining a movement that focuses on happiness
    - We all want to be happy Life/Work
    - we take the fluffy concept of happiness and ground it in science to drive profits, p & p.. applying it to your life, work
    3. Why you? Why are you here? Talk more about that in bit…
  • Take note from book.. Ask self what are some goals in life, ask why, ask why again or what will that get me, interesting thing, usually
    comes down to same thing - - happiness
    Whatever goals pursuing in life, universal & core reason is bc we think will make us happier
    All differ paths same destination
    ------------
    it’s human, in dna, universal goal across cultures
    but is´s imp to understand the three types of happiness...
  • Makes scientific sense – long time psych about how to help damaged ppl be normal, fix what was broken
    1998 marty & some colleagues pushed field to focus on how to make average ppl thrive, how to go from fixed or average to outstanding, high performing
    Since then 15yr research, barbara & shawn, 225 studies harvard alone, given us tremendous amt info on how ppl and tems can thrive
    Findings: happiness is seriously good for ppl, and biz - happiness increases nearly every positive bz outcome
    ------------
    … what this tells us is, when prioritize emp happiness, invest inlong term bz success : )
    So now painted pretty rosy pic, right- sounds easy, like tony said happy ppl = happy cust = successful co.. right? ……
  • Back to our cloud, there’s deep extensive data behind happiness as well. It just doesn’t make most ppl happy to read it
    This is what it looks like. Happiness can and has been studied scientifically, to do more than make us feel good!
    Can have a huge impact on our organizations by shaping our cultures, boosting engagement, and helping the bottom line.
    Great info out there, such as (dh factoid)
    Neat! But you have to mine the mountains of data, pages and pages of the study to find out how to use happiness to do this
    Not widely available in simple form.
    ------
    Factoid = Research study that looked at what happens in a workplace when managers express gratitude toward their teams.
    It turns out that the employees who felt appreciated and acknowledged were more than twice as likely to feel …
    capable, confident, and able to succeed in their job and …
    nearly twice as likely to be productive that day, compared to employees who had managers that did not express any gratitude.
    This goes on for pages [ANIMATE] and pages [ANIMATE]. Can you believe there’s something useful in all of this?
    We at DH believe that the science of happiness can unlock amazing things in organizations around the world.
    But first we need to dig through the mountains of research out there and mine for the gems.
    And part of our job is to present gems like this [ANIMATE] so you don’t have to do the mining yourself…
    WE SUCK THE FLUFF OUT OF HAPPINESS.
    Our facts and recommendations about happiness, organizations, and the bottom line are all evidence-based.
    We have PhDs in positive psychology on staff that specialize in mining the data for the best evidence-based practices for your workplace.
    We have organizational behavior experts.
    And we have culture change practicioners, including Zappos founder Tony Hsieh.
    And of course, everyone at DH is really a culture/happiness expert because we’re eating breathing and smiling the intersection of happiness and culture 24/7 365.
    We have done the homework so you don’t have to.
    Instead, you get to do the fun part:
    learn about the science of happiness and apply it your workplaces to make them what you want them to be.
    Gratitude study source:
    http://www.umkc.edu/facultyombuds/documents/grant_gino_jpsp_2010.pdf
  • This research findings are simple & clear: happiness is seriously good for US
    Research has shown that happy people experience an amazing number of benefits.
    [ANIMATE] Here are just some of the evidence-based benefits associated with being happy.
    ----
    Source: Lyubomirsky et al. 2005, The Benefits of Positive Affect: Does Happiness Lead to Success?
  • here’s a taste of findings – see happiness increases nearly every positive bz outcome
    and also learn something about unhappy ppl – data shows lower on these
    … what this tells us is, when prioritize emp happiness, invest inlong term bz success : )
    incredible findings, painted pretty rosy pic, right- sounds easy, like tony said happy ppl = happy cust = successful co.. right? ……
    Overall, what this tells us is that when we prioritize employee happiness, we are investing in the long term success of our business!
  • Here’s how much business sense happiness made for Tony: $0-$2Billion in 11yrs
    This happened right through the US recession. And he was selling shoes! Online!
    The key was that he was using happiness as a business model.
  • At the end of the day it comes down to this SIMPLE formula (MAKES SENSE)  HE = HC = SC
    And by doing this it spreads easily, allows anyone to get involved and contribute.. And it just makes sense to us so we can get on board!
    And even though it looks simple, not easy to achieve! Because happiness is elusive to so many of us.
    And because happiness and culture can be as diverse as we are as people.
    If it was every company would have a great culture.
    Tony Hsieh (pronounced “SHAY”), CEO of Zappos, had a simple formula that he used: happy people = happy customers = successful company
    This is Tony’s secret sauce that he used to turn Zappos into a billion dollar company.
    Actually, it turns out, it was not such a secret; it was there the whole time in people’s intuitions.
    But now we have case studies and scientific research to back it up!
    This is why it’s so important to look at scientific evidence to help guide us.
  • Got all that? Don’t worry, we do!
    Take all science best practices co’s like z’s & translate it into simple model any co can use to make happy work – what, who & how…
  • human approach with measurement of happiness:
    WHY= what we´re doing today, ask what hapiness at work means, is it right for you
    when i know my why, the how´s quickly fall into place
    measure- MAP- measure and plan journey to happiness at work
    define- or RE-define- where create strategy, look at values, behaviors, vision and purpose for alignment...
    live - this really where culture comes to life, training and building culture team and living culture in daily actions & behaviors
    evolve- re-map, measure & see what´s working & adjus tack, take feedback and evolve...
    doing a little recap we’ve just seen What elements we work with to MHW, who makes it work and what steps need to be taken in order to make it sustainable
  • So, as we mentioned, culture starts with values.
    They are the building blocks – they create the ground rules for culture and act like a compass to guide you when tough decisions need to be made.
    And this starts with each of us – unless we each know our own values, our culture won’t be authentic and there won’t be a sound base to build on. It won’t last!
    Also keep in mind that a sustainable culture depends on ALIGNMENT - between our personal values and our team/organizational values.
    If we find that alignment, we can be ourselves at work, which means we are happy, more productive, collaborative, and able to pursue our passions.
    If we can’t find that alignment, we will be constantly battling with what we have to do and what we feel is right, which leaves us in an unhappy and unproductive state.
    -------
    so HOW do you build the right culture?
    VALUES = building block of culture & happiness = create ground rules for culture
    Starts w/values – create foundation, act like compass for culture
    sustainable happiness at work, like jenn talked about, starts with knowing our values
    starts with each of us
    dependent on our personal values aligning with the organizational values.
    If they agree, we can be ourselves = happy, more productive, collaborative, persue our passions
    If they don’t we are constantly battling with what we have to do and what we feel is right = unhappy and unproductive state
  • because we think we know our values, but most of us don’t take time to examine them unless threatened or in crisis
    and because even if we do know our values at one point, lot of things can pull us away from living them
    ie friend .. wife 2&5yr old, said don’t need to take my value is family – yet working 60hr wk – rarely home dinner – another value competing, or was not living that one
    so today gonna spare the drama of a crisis, and do it together
    1st step is to pause! pause button here. turn off internal noise. gonna connect with on ourselves next 10 mins
    not as easy as it seems, we pick up ideas form all kinds sources, other ppl’s values, from work, boss, parents, spouses, advertising
    even self impose ideas of ourselves that are not always true
    the first problem for all of us is not to learn, but to unlearn ~ gloria steinem
  • This exercise is an essential piece…it all starts with ME!
    Its important to understand your personal values is the first step of creating happiness at work
    everything is going to stand on alignment from your ME values to the WE values!
    we are going to take that step together right now! ;)
    A
    1st thing – 33 words & phrases rep possible values
    2nd thing - tick a box for each POSSIBLE value (remember if everything is important...nothing is)
    3rd thing – go with your gut! Even if it doesn’t make sense, don’t worry we’ll make sense of it later
    4th thing – if the second you are ticking the box another word for that value comes to mind....write it down!
    B
    1st thing - List your top 10 starting with the very important (if you have more than 10 in VI....you are going to have to make some choices)
    2nd - no worries for the order...it’s not a priority list
  • C
    1st - Take a look at the pyramid Diagram
    2nd - realize that each box has 2 numbers (each number is linked to your 10 values above)
    3rd - use each box to compare each value (go through every single BOX in the pyramid)
    4th - try to use your gut when comparing each value, if can’t decide think of a situation where you’d have to choose
    D
    1st - Count how many times you circled each number
  • what are your top 3 values? anyone surprised? anyone like to share any thoughts or insight?
    last part – great to know our values, but don’t do us much good if we’re not living them, in fact that might be worse than not knowing, feel in constant disharmony
    how do you live this values in life & work? record this in this page individually. Go for daily rituals where your values show up.
    ie in life - same friend, value came up family, this point in exercise realized not living it, stayed committed to wk, but decided to makes home for dinner & put girls bed - does every night
    ie in work - he also started to do similar stuff he did for his family....at work…like bday cards, or travel gifts, created a more family environment at work
    TruddyUp! Share one value & how you live it in in life or work - maybe you can inspire someone to live it like you- help each other see how if are not sure – or find ways to commit to live it
    Share
    - who’d like to share 1 value, how live in life & work ?
    – who’d like to share TRUDDY’s value and how do they live it?
  • we´ve just taken first step to living our values, which is to know them and think about how to live them more fully
    but the tough part comes tomorrow! when the rush and activity of every day will challenge us LIVE these values and what is important in our lives...
    When they’re aligned, we’re in harmony… when not, may find ourselves torn, pulled, or unhappy without knowing why, time to focus on compass again
    Some choices we have to make pit values against each other, or conflict with other obligations, knowig our top values help us there
    ie – at dh- had opp work with talented & well known consultant, needed help, invested the time getting to know him, he was passionate about coaching.
    but he never had time to make our calls, and when he did communication was pained. felt condescending. clear we valued different things.
    made tough decision to pass up the opp bc was not alignment of values and direction
    So let’s take a minute ourselves to think about what your clock and compass telling you...where are they not aligned?
    What is an example in your life where you’d like to pay more attention to your compass and less to your clock?
    What is one action you can take to achieve this?
  • Let’s look at at the WE. How do groups or organizations think about values and behaviors?
  • Now that we’ve defined our own personal values, take a look at the DH core organizational values.
    =rules that guide decisions and behavior on a daily basis.
    Without alignment, you just have individuals with their own personal values – but to have a great culture these individuals need to agree on what values define them as a group.
    ----
    Remember that these were formed after several drafts, DH employees slowly but surely came to an agreement on which values they shared, which is that crucial alignment we mentioned earlier.
  • Let’s connect – from science happiness – lots ways we know…
    Pick one value you’re interested in bringing into work more, or just exploring at work
    Write it on the blank mailing label in front of you
    Let’s connect! Intro yourself to 3 NEW ppl AS your value – ie hello I’m freedome
    You have 5 min- get coffee bathroom break if needed!
  • we know we´re stretching our minds and we´re just getting started!
    so to get ready for the next exercise gonna take a stretch break..
  • Feeling of being connected, experience sense closeness, belonging. At work it’s about the depth and number of those connections.
    Does connectednes matter? short answer is YES! key to overall well being.
    One of best researched fields in study of happiness. Connection is good for just about everything.
    7 years longer life
    Support group, decisions, just ppl to listen, help you think
    Loneliness is worse for you than smoking
    Set goals & share progress together
  • How likely are you willing to do things for peer?
    How likely are you willing to do things for a friend?
    Having friends at work makes you work better and be more commited at work!
  • Some of the research on connectedness… on a personal level it’s important – and can see how these benefits translate to work!
    ----
    Research storyboard from emma seppala, phd
    the science of happiness, health & connection
    www.emmaseppala.com
  • Low levels connectedness shown worse for health than smoking!
    Show more likely to get anxiety or be depressed – the opposite of hapiness! & a low productivity states
  • We saw the importance of connectedness and we’ll later see how this impacts work…but now lets experience a bit more of this personal connections!
    We wont itroduce it….lets enjoy the video and than we’ll DO!
  • We saw the importance of connectedness and we’ll later see how this impacts work…but now lets experience a bit more of this personal connections!
    We wont itroduce it….lets enjoy the video and than we’ll DO!
  • If you were an animal, which one would you be & why?
    Who is a leader that inspires you & why?
    Find at least 1 thing you have in common.
    In what country you’d like to live & why?
    What’s an experience that changed your life?
    After the exercise....ask to the room...
    What did you guys see and feel?
    What concept do you think we want you to internalize?
    Everything we do is either afecting or infecting :)
    In a team, the parts work together.
    - How does this relate to your work?
  • Questions for debrief (chose 3):
    Did you find something in common?
    Did you learned something about yourself?
    How did it feel to know people in a deeper level?
    What elements of your connection were not verbal?
    Were you able to connect without talking?
    Did you want to do it before you started?
    Are you glad you did it? Want to do it more?
    Do you feel more connected to the room now?
    How did the room energy changed?
    How can you feel connected without talking often?
    What do you feel now? (more confident? More energy? More inspired to share ideas? Better connection with yourself? Able to be yourself more?)
  • You probably know that Google is famous for their innovative strategies to keep their culture fresh and sustainable.
    Here you see a unique lunchroom set up designed to encourage employees to sit in large groups, rather than alone of in small cliques…
    This provides a collaborative environment that allows employees to share ideas with people that they may not normally interact with while working.
    Google also designed their lunch area to give employees approximately 4 minutes to wait in the lunch line…
    it turns out that this is the optimal amount of time to make employees feel as if they haven’t been waiting too long…
    yet also giving them enough time to meaningfully connect with other employees who are also waiting in the line.
  • Here’s another example at – you guessed it – Zappos.
    Here you see an image of the Zappos courtyard, which can hold thousands of employees.
    However, there is just ONE main entrance, which means that employees are forced to “collide,” sparking new conversations, friendships, and ideas between employees that may not have met each other ordinarily.
  • Here’s another example at – you guessed it – Zappos.
    Here you see an image of the Zappos courtyard, which can hold thousands of employees.
    However, there is just ONE main entrance, which means that employees are forced to “collide,” sparking new conversations, friendships, and ideas between employees that may not have met each other ordinarily.
  • Truddy UP
    We learned a lot today, will it stick? Up to you! start by creating personal action plan and accountability to ourselves.
    Let’s truddy up to build our action plan ( 5 min)
    – what did you learn that was imp to you?
    - What will you do about it? Break it down to specific action! What is first step..
    This are things you learned today that you will commit to act on (take action)
    Flipchart Debrief
    - let’s share some of your actions....maybe you can inspire other to act like you!
  • Questions for debrief (chose 3):
    Did you find something in common?
    Did you learned something about yourself?
    How did it feel to know people in a deeper level?
    What elements of your connection were not verbal?
    Were you able to connect without talking?
    Did you want to do it before you started?
    Are you glad you did it? Want to do it more?
    Do you feel more connected to the room now?
    How did the room energy changed?
    How can you feel connected without talking often?
    What do you feel now? (more confident? More energy? More inspired to share ideas? Better connection with yourself? Able to be yourself more?)
  • Questions for debrief (chose 3):
    Did you find something in common?
    Did you learned something about yourself?
    How did it feel to know people in a deeper level?
    What elements of your connection were not verbal?
    Were you able to connect without talking?
    Did you want to do it before you started?
    Are you glad you did it? Want to do it more?
    Do you feel more connected to the room now?
    How did the room energy changed?
    How can you feel connected without talking often?
    What do you feel now? (more confident? More energy? More inspired to share ideas? Better connection with yourself? Able to be yourself more?)
  • Questions for debrief (chose 3):
    Did you find something in common?
    Did you learned something about yourself?
    How did it feel to know people in a deeper level?
    What elements of your connection were not verbal?
    Were you able to connect without talking?
    Did you want to do it before you started?
    Are you glad you did it? Want to do it more?
    Do you feel more connected to the room now?
    How did the room energy changed?
    How can you feel connected without talking often?
    What do you feel now? (more confident? More energy? More inspired to share ideas? Better connection with yourself? Able to be yourself more?)
  • Small daily actions, for big impact – over course time small 1 degree change in a habit can have big effect end up someplace totally different
  • Research shows that a high % of companies / projects / products fail not because there was no viable Product-Market fit, but because there was no Culture-Product fit…
  • Research shows that a high % of companies / projects / products fail not because there was no viable Product-Market fit, but because there was no Culture-Product fit…
  • Truddy UP
    We learned a lot today, will it stick? Up to you! start by creating personal action plan and accountability to ourselves.
    Let’s truddy up to build our action plan ( 5 min)
    – what did you learn that was imp to you?
    - What will you do about it? Break it down to specific action! What is first step..
    This are things you learned today that you will commit to act on (take action)
    Flipchart Debrief
    - let’s share some of your actions....maybe you can inspire other to act like you!
  • Let’s finish this day with one last strech....we call this the High five tunnel!!! :)
    Show position
    When you run through the tunnel say one word on how do you feel....

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