2. Emotional intelligence (otherwise known as emotional
quotient or EQ) is “ The ability to understand, use, and
manage your own emotions in positive ways” to relieve
stress, communicate effectively, empathize with others,
overcome challenges and defuse conflict.
Emotional intelligence is “ the ability to identify
and regulate one's emotions and understand the
emotions the others.” A high EQ helps you to build
relationships, reduce team stress, defuse conflict
and improve job satisfaction.
3. Term First Coined in 1964
Gained popularity in 1995 best-selling book entitled
‘ Emotional Intelligence’ written by science journalist Daniel
Goleman.
Goleman defined “EI as the array of skills and
characteristics that drive leadership performance”.
Peter Salovey and John Mayer, as “The ability to monitor
one's own and other people's emotions, to discriminate
between different emotions and label them appropriately,
and to use emotional information to guide thinking and
behavior".
This definition was later broken down and refined into four
proposed abilities: perceiving, using, understanding, and
managing emotions.
4. According to Daniel Goleman , an American psychologist
who helped to popularize emotional intelligence, there are
five key elements to it:
Self-awareness. (Recognising Internal Feelings)
Self-regulation.( Handling Emotions by appropriate
situations)
Motivation.(Using Self Control to channel
emotions)
Empathy.( Understanding the emotions of others in
perspective way)
Social skills.(By using intra-personal skills to
handle inter-personal skills for handling relations.
5. The four domains of Emotional Intelligence — self
awareness, self management, social awareness,
and relationship management — each can help a
leader face any crisis with lower levels of stress,
less emotional reactivity and fewer unintended
consequences.
6. How to Use
Being able to accept criticism and
responsibility.
Being able to move on after making a mistake.
Being able to say no when you need to.
Being able to share your feelings with others.
Being able to solve problems in ways that work
for everyone.
Having empathy for other people.
Having great listening skills.
7. Some Signs of High Emotional Intelligence
You think about feelings. ...
You pause. ...
You strive to control your thoughts. ...
You benefit from criticism. ...
You show authenticity. ...
You demonstrate empathy. ...
You praise others. ...
You give helpful feedback.
Being Aware of Your Emotions
8. Characteristics of Emotionally Intelligent People
Knowing one’s Feeling
Managing emotions & feelings appropriately
Able to motivate self
Handling frasturational situations
Empathy
9. How to increase your EQ
1. Personal diagnosis & Personal boosting
Share with trusted one
2. Recap on past failures
3. Understanding of one’s SWOT
4.Improving Self awareness & Self regulation
towards situational handling
5.Be practical than the theory
6.Improve IQ which helps to manipulate EQ
7.Maintain good & trustful relationship with
others
8.Stress Management
10. According to ANNUAL REVIEW of
PSYCHOLOGY(2008), EI Positively
correlated with :
-Better Social Relations(Influences by
matured, on immature emotionally)
-Good level of perception
-Tends to good Academic Achievement
Helps to become better well-being
11. Conclusion
EQ is an ability to understand the need &
feelings of self with others, along with
handling the situation.
