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DIANE SIM S
Aliso Viejo, CA  (949) 205-5507  dianesred1@yahoo.com
TOP PERFORMING & RESULTS-DRIVEN PROFESSIONAL
Relationship Management | Sales Support | Customer-Focused Service
Highly achieving self-starter with successful and broad based experience including: inside sales, sales support,
account management, training, business development and customer-focused service. Accountable and proactive,
ability to thrive in dynamic environments and skillfully manage multiple tasks. Outgoing and caring with strong
interpersonal skills,proficient in fostering positive professional relationshipsand communicating effectively at all
levels.Seeking to utilize experience and exceptional work ethic in an organization that values dedication, integrity
and bottom-line results.
AREAS OF EXPERTISE
 Inside Sales& Sales Support
 Stellar Account Management
 Customer Service & Retention
 Organization & Prioritization
 Relationship Building
 Product Marketing
 Shipping & Logistics
 Cross-Functional Collaboration
 Creative Problem Resolution
 Schedule Management
 Analysis& Decision-Making
 Database Management
EXPERIENCE & RESULTS
ELWOOD PROFESSIONAL STAFFING, Newport Beach, CA, March 2015-Present
Call Center Representative, Carrington Mortgage Services (Temporary)
 Utilize exceptional customer service skills to handle 60-80 inbound calls per day; assist borrowers with a
broad range of mortgage account needs, including payment processing.
 Research payment history and escrow account disbursements; Verify and update personal and mortgage
related information with meticulous attention to detail.
 Proactively ensure adherence to quality guidelines and support company initiatives.
Key Achievement:
 Quickly acclimated to the position to serve as valuable member of the team.
SYNERON CANDELA CORP., Irvine, CA, 2014-2015
Relationship Development Specialist, Western Division
 Leveraged talents and expertise to adeptly support 16 territory managers and applied practice
consultants.
 Employed strong communication skills during outbound calls to plastic surgeons, cosmetic surgeons and
dermatologists to schedule appointments and drive sales.
 Obtained leadsfrom competitivelists, AMA and lead prospect database and proactively researched other lead
sources.
 Provided fresh ideas and assisted with all aspects of marketing for new programs to drive brand awareness.
 Increased product knowledge through webinars and various product introductions and updates.
Key Achievements:
 Key contributor to success of territory workshops by driving participation to events through invitations and
other innovative outreach methods; efforts resulted in increased sales for the Western Region.
 Acknowledged in 2014 for the highest attendance at an exclusive event.
COX COMMUNICATIONS, INC., Rancho Santa Margarita, CA, 2012-2013
Customer Retention Department
 Championed customer service initiatives while handling inbound calls from current and prospective
customers in San Diego County, Orange County, Palos Verdes and Santa Barbara.

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 Maintained up to date product knowledge through ongoing training and assisted customers with
product in formation regarding cable (video), internet (data) and telephone as well as updates and all other
services offered.
 Employed technical savvy to handle new customer installations, customer disconnections and troubleshooting.
 Willing accepted opportunities to work overtime when requested by supervisory staff.
 Fostered team collaboration and worked with ICOMS Cox Customer Database for customer data, sales, orders
and accounting.
Key Achievements:
 Achieved high customer focus score of 95% on a monthly basis.
 Successfully handled high inbound customer calling volume and exceeded monthly requirement.
 Aggressively pursued and provided options for retaining existing customers.
BLUESTAR, INC., Santa Ana, CA, 2011-2012
Account Manager, Western Territory
 Managed sales of digital signage for point-of-sale and mobility products throughout ten western states,
including Alaska and Hawaii.
 Coordinated and distributed all pricing and product availability for end-user opportunities with product lines
including LCD/LED/Plasma desktop display, large-format display and digital signage solutions.
 Provided trusted and knowledgeable support as Personal Assistant to the Business Development Manager
and reported to the Western Regional Sales Manager.
 Nurtured exceptional relationships with new dealers every month and setup new accounts.
Key Achievement:
 Acknowledged for consistently meeting or exceeded monthly sales quotas.

SAMSUNG ELECTRONICS, Irvine, CA, 2003-2010
Inside Sales Representative, Central and Southwest Territories
 Drove product sales by supporting 11 Territory Field Representatives and Product Specialists managing
Fortune 500 Reseller/End-User accounts. Products included LCD/LED/Plasma Desktop Display, large format
display, digital signage solutions, Notebooks/ Netbooks, printers and projectors.
 Consistently strengthened relationships with Territory Sales Managers and customers.
 Grew Fortune 1000 accounts via quota-based plan, participated in consultative selling via product and road
map project planning support, and supported Fortune 1000, 500 and 100 companies (resellers and end-
users) representing approximately $300 million in territory sales.
Key Achievements:
 Achieved 125% to 140% of quota with the highest weekly call-out statistics; grew assigned territory by 36.2%
in first half of 2010 versus prior year.
 Earned Inside Sales Team MVP Award in 2007.
 Earned Top Sales Representative Award in 2004.
 Earned Sales Excellence Award in 2003.
 Received consistent high praise from team “360 reviews” and letters of recommendation in 2003 and 2010.
 Acknowledged as a vital part to the Inside Sales Team that achieved the VAR Business Magazine’s Annual
Report Card Survey (ARC Award), an award highlighting exceptional customer service based on customer
surveys for 3 consecutive years.
PRIOR EXPERIENCE
Corporate Trainer, NOEVIER, INC., Irvine, CA, 1982-1997
EDUCATION & PROFESSIONAL DEVELOPMENT
General Education Coursework, Fullerton College / Long Beach City College
Customer Service, Organization & Time Management, Samsung University

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Firewalker (3-day seminar), Anthony Robbins