Helping departments support their offline users.

1. Digital Training and Support
Framework Industry Engagement
Event
7 September 2015

2. Welcome
GDS

3. GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter

4. Agenda
● Welcome Ben Carpenter
● Framework Objectives Ben Carpenter
● Assisted Digital Lot 1 Ben Carpenter
● Digital Inclusion Lot 2 James Ashton
● Bidding Process Sonia Diosee
● Invitation to Tender (ITT) Sonia Diosee
● Selection Process Sonia Diosee
● Group Q&A All

5. Framework Objectives

6. Ben Carpenter GDS
Open to all public sector/government
department buyers

7. Ben Carpenter GDS
National framework agreement

8. Ben Carpenter GDS
Enabler for buyers to use without
running full OJEU competition

9. Ben Carpenter GDS
Cross government alignment in
standard terms and commercial rates

10. Ben Carpenter GDS
Iterative approach and aim to attract
VCSE/SME and large providers

11. Ben Carpenter GDS
Open up the market and foster
collaboration

12. Assisted digital
Lot 1

13. GDSGDS
The Government Digital Strategy
promises support for users who
need it to use government’s digital
services.
Ben Carpenter

14. GDSGDS
“Digital services so straightforward
and convenient that all those who
can use them will choose to do so
whilst those who can’t are not
excluded.”
Ben Carpenter

15. GDSGDSBen Carpenter

16. GDSGDS
Users of assisted digital
support
Ben Carpenter

17. GDSGDS
Around 1 in 5 UK adults will
need assisted digital support of
some kind
Ben Carpenter

18. GDSGDS
Users who need assisted
digital support are more likely
to be older, from a lower
socio-economic group, or
have a disability
Ben Carpenter

19. GDSGDS
The exact number will vary from
service to service - it depends
on the service and the users
Ben Carpenter

20. GDSGDS
Types of assisted digital
support
Ben Carpenter

21. GDSGDS
Support can be delivered
through a range of channels,
including over the phone
Ben Carpenter

22. GDSGDS
This framework is about in-
person support
Ben Carpenter

23. GDSGDS
Talk-through - somebody guides the
user to complete the transaction
themselves
Proxy - somebody inputs data on the
user’s behalf, and completes the
transaction for them
Ben Carpenter

24. GDSGDS
Talk-through - somebody guides the
user to complete the transaction
themselves
Proxy - somebody inputs data on the
user’s behalf, and completes the
transaction for them
Ben Carpenter

25. GDSGDS
“High street” - the user visits the
support provider
Outreach - the user is visited by the
provider (eg at home, at work, in a
care home)
Ben Carpenter

26. GDSGDS
“High street” - the user visits the
support provider
Outreach - the user is visited by the
provider (eg at home, at work, in a
care home)
Ben Carpenter

27. GDSGDS
No redesigned digital service
goes live without appropriate
support in place
Ben Carpenter

28. GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter

29. GDSGDS
James Ashton
Delivery Manager, Digital Inclusion
Government Digital Service
@jgja
James Ashton

30. Digital Inclusion
Lot 2

31. Digital Inclusion: definition
and strategy
James Ashton GDS

32. Digital Inclusion: enabling
people to go online to make
the most of the internet
James Ashton GDS

33. 10.5 million adults in the UK
lack the basic digital skills
to make the most of the
internet
James Ashton GDS

34. Removing barriers such as:
James Ashton GDS

35. Lack of access
James Ashton GDS

36. Lack of skills
James Ashton GDS

37. Lack of motivation
James Ashton GDS

38. Lack of trust
James Ashton GDS

39. Digital inclusion strategy -
corral multi sector efforts to
reduce the number of
digitally excluded people,
SMEs and charities
James Ashton GDS

40. encourage departments to
embed digital inclusion in
policy programmes and
services
James Ashton GDS

41. Evidence shows digital
inclusion can support wider
outcomes including:
James Ashton GDS

42. health
James Ashton GDS

43. social
James Ashton GDS

44. economic
James Ashton GDS

45. Digital inclusion Lot 2
Provision of digital
inclusion services
James Ashton GDS

46. needs assessment or
analysis
James Ashton GDS

47. James Ashton GDS
the design

48. GDS
and/or the delivery of
basic digital skills
training
James Ashton

49. GDSGDS
James Ashton
Delivery Manager, Digital Inclusion
Government Digital Service
@jgja
James Ashton

50. GDSGDS
Sonia Diosee
Commissioning Manager
Government Digital Service
Sonia Diosee

51. Bidding Process

52. Industry Event feedback - Aug/Sep
Invitation to Tender - Oct/Nov
Evaluate supplier responses - Dec/Jan
Award Contracts - Mar/Apr
Sonia Diosee GDS

53. What is a Framework
Agreement?
Sonia Diosee GDS

54. What is a Call Off?
Sonia Diosee GDS

55. Mini Competitions
Sonia Diosee GDS

56. Framework bidding will be
iterative - every 12 to 18
months
Sonia Diosee GDS

57. Invitation to Tender

58. Feedback from this event
will shape our ITT
requirements
Sonia Diosee GDS

59. Outputs will be shared on
GDS blogs
Sonia Diosee GDS

60. Tender will be published
online using Emptoris
Sonia Diosee GDS

61. Suppliers will have 6 - 8
weeks to respond to the bid
Sonia Diosee GDS

62. Tender Clarification Process
Sonia Diosee GDS

63. Selection Process

64. Sonia Diosee GDS
1st Stage
Evaluation
Selection Award
1. Mandatory
Questions /
Organisational
Criteria.
Pass/Fail
2.
Mandatory
Technical
Criteria.
Pass/Fail
3. Quality Criteria.
Scored with
overall threshold
that must be
exceeded and
minimum pass
mark for each
criterion.
4. Final Award -
Successful bidders
will be awarded
contracts based on
the following
elements:
Technical
Commercial
Price
Pass all
criteria
Pass all
criteria
Pass all
thresholds
Fail one criterion and bid is rejected
Fail one criterion
and bid is rejected
Fail to match or
exceed the
minimum pass
mark for one
criterion and bid is
rejected

65. GDSGDS
Sonia Diosee
Commissioning Manager
Government Digital Service
Sonia Diosee

66. Questions

67. GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter

68. Group Q&A

69. Ben Carpenter GDS
We’re specifically interested in your
ability to deliver services as outlined in
the earlier presentations

70. Ben Carpenter GDS
Please keep your answers short - they
shouldn’t require much discussion

71. Ben Carpenter GDS
We’d rather have short answers to
every question, than detailed answers
to a few

72. Ben Carpenter GDS
If a question isn’t relevant, or you can’t
answer it, that’s fine

73. Ben Carpenter GDS
GDS staff will be on hand to clarify the
meaning of any questions

74. Thank you!
Ben Carpenter GDS

75. GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter

76. Digital Training and Support
Framework Industry Engagement
Event
7 September 2015