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End-User Computing Insights: A study of digital maturity

Dimension Data has gained valuable insights through working with top global clients in the domain of end-user computing over the past five years.
Our report delivers these insights to your business – so you can benchmark your journey and take the next steps in end-user computing with confidence.

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End-User Computing Insights: A study of digital maturity

  1. 1. End-user Computing Insights: a study of digital maturity
  2. 2. Users need instant access to their data and applications, which requires transparency around the location of the originating service. The true value of end-user computing is to apply it in an innovative way, so as to achieve specific personal and business outcomes for users and organisations respectively. Dimension Data’s End-user Computing Development Model (EUCDM) is a consulting engagement that embraces the evolution of workspaces and working styles of modern organisations. The model allows us to guide our clients in identifying business problems in the end-user space, and apply technology solutions to solve them. End-user computing as a focus on productivity in the digital era …
  3. 3. The evolution of the EUCDM We have evolved our EUCDM to embrace the evolution of workspaces and working styles of modern organisations. This allows us to guide our clients in identifying business problems in the end-user space, and apply technology solutions to solve them. The EUCDM was created through the combining of two pre-existing Dimension Data tools. Enterprise Mobility Development Model Developed through Dimension Data’s many years of experience in deploying wireless infrastructure and enterprise mobility solutions across a broad range of industries and geographies Next-generation Desktop Virtualisation Assessment Insights gathered from organisations during the creation of environments that combines a modern, well-managed end-user computing environment, with various mobility, management, and virtualisation technologies
  4. 4. End-user Computing Maturity Model Both the Enterprise Mobility Development Model and now the End-user Computing Development Model tools make use of a maturity model. The assumptions made by this model are that every organisation will pass through a roughly equivalent series of stages as that organisation develops over time. Read more
  5. 5. Overall Maturity and Capability The graph below is an overall summary of the EUCDM report 2016. The bottom bar represents the current state or the ‘as-is’, where the organisations surveyed are today. The top bar represents collectively where these organisations want to get to. Read more End-user Computing Development Model average overall maturity
  6. 6. Key Theme 1 – Security Consistent with the findings from the Mobile Workforce Report that Dimension Data published in 2015, where it was found that security was the single biggest end-user computing concern among respondents; security remains an ongoing growing area of concern. The data collected over the past four years shows that the gap in maturity levels between where clients are today and where they want to be in the future has grown wider. Read more Security gaps 2013-2016
  7. 7. Key Theme 2 - Applications Based on the findings of the EUCDM, clients consistently rated their current state of maturity in applications as the lowest of the six areas. At the same time they also displayed very little ambition when it came to applications. The ‘to-be’ maturity level was the second lowest of the six areas. It’s clear that organisations have acknowledged applications as critical to gaining the benefits from end-user computing. However, in most cases, they’re being restrained by the siloed nature of business systems and content systems. Read more
  8. 8. Key Theme 2 - Applications Read more To-be average across 2013-2016
  9. 9. This is further highlighted by the findings of the Dimension Data 2015 Mobile Workforce Report, where 78% of respondents recognised the interoperability of content systems as critical for end-user computing, and 76% recognised the interoperability of business systems as crucial for the success of end-user computing. More than 50% indicated that they had little or no integration in place in these areas. Shown in the graph below, the gap between organisations’ ‘as-is’ and ‘to-be’ states has steadily reduced over the past two years, there nonetheless remains an ever increasing need for business applications. Read more Application gaps 2013-2016
  10. 10. Key Theme 3 - The ‘trade-off’ between cost and performance Clients that have completed an EUCDM assessment don’t aim to reach the highest level of maturity. Typically most scores for the ‘to-be’ or future state fall into the range of 3.5 to 4 out of a possible score of 5. Reason: Organisations do not want a solution that is leading edge, the main reason being cost, including managing IT systems. Read more
  11. 11. Key Theme 4 - Devices Over the last five years, there has been a significant increase in the number of devices being brought into the business environment. In this time these tools have developed considerably and have become a lot more effective and user friendly. Around two thirds of all organisations have solutions and security policies in place to manage mobile devices, with the remaining one third planning to implement solutions in the current year. Organisations are now more familiar with the policies of bring-your-own-device (BYOD) and choose-your-own- device (CYOD) and the pros and cons these policies offer. Read more
  12. 12. Conclusion Key advantages of end-user computing: • improved employee productivity through improved personal performance and enhanced collaboration • increased cost savings through space savings and reduced property and travel costs. • better staff retention and a more stable work-life balance. End-user computing is in the early stages of adoption, but it will fundamentally change the way employees work in a number of significant ways into the future. The industry is changing to include user-centric computing and it’s imperative to understand these shifts in more detail.
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