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“EFFECTIVE PERFORMANCE 
THROUGH BETTER STRESS 
HANDLING” 
by 
Dishari Gupta 
Research Scholar 
Dept. of Applied Psychology 
University of Calcutta
WHAT IS STRESS!!! 
• The word 'stress' was derived from the Latin 
word "stringere" or tightness. 
• Researchers view stress as the psychological 
and physiological condition that a person 
experiences when a situation is perceived as 
threatening, harmful or demanding.
DEFINITION OF STRESS 
• Hans Selye, the father of modern stress 
research, defined Stress as "any event which 
may make demands upon the organism, and 
set in motion a non-specific bodily response 
which leads to a variety of temporary or 
permanent physiological or structural 
changes".
Stress: When it becomes excessive, people 
develop various syptoms of stress that can 
harm their performance and health; 
 Physiological: 
• Ulcers, Digestive problems, Headaches, High blood 
pressure, Sleep disruption. 
 Psychological: 
• Emotional instability, Moodiness, Nervousness and 
tension, Chronic worry, Depression, Burnout. 
 Behavioral: 
• Excessive smoking,Abuse of alcohol or drugs, 
Absenteeism, Aggression, Safety problems, 
Performance problems.
TYPES OF STRESS 
• Eustress : Good stress 
- Winning a lottery 
- Getting engaged 
- Motivated 
- Productive
TYPES OF STRESS 
• Distress : Bad stress 
- difficult work environment 
- Overwhelming sights and 
sounds 
- Threat of Personal injury
Some stresses college students face 
• The Environment - examples include noise, 
pollution, traffic and crowding, and the weather. 
• Physiological - examples include illness, injuries, 
hormonal fluctuations, and inadequate sleep or 
nutrition. 
• Your Thoughts - the way you think affects how 
you respond. Negative self-talk, catastrophizing, 
and perfectionism all contribute to increased 
stress. 
• Social Stressors - examples include financial 
problems, work demands, social events, and 
losing a loved one.
STAGES OF STRESS 
(General Adaptation Syndrome) 
• Stage I - Alarm Reaction 
– The “fight or flight” response which causes you 
to be ready for physical activity 
– However, it decreases the effectiveness of the 
immune system which makes you more 
susceptible to illness
STAGES OF STRESS 
• Stage II – Stage of adaptation 
– If stress continues, the body adapts to the 
stressors it is being exposed to 
– If the stressor is starvation, the person 
experiences a reduced desire for physical activity 
to conserve energy, and the absorption of 
nutrients from any food intake is maximized
STAGES OF STRESS 
• Stage III – Stage of Exhaustion 
– Stress persists for a long time 
– The body’s resistance may be reduced or collapse 
quickly 
– People who experience long-term stress may have 
heart attacks, severe infections, or chronic pain or 
illness
RELATIONSHIP OF 
GAS (III STAGES) & PHYSIOLOGY
STAGES OF STRESS 
Figure of General Adaptation Syndrome ( Stress Model of Hans Selye)
The Person Test 
On a blank piece of paper draw a 
person. 
Do not look at your neighbor's 
picture 
Their drawing will not serve to 
interpret your personality.
• If the person is drawn toward the top of the paper you 
are a positive & optimistic person. 
• If the person is drawn towards the middle of the page 
you are a realist. 
• If the person is drawn toward the bottom of the page, 
you are pessimistic & and have a tendency to behave 
negatively. 
• If the person is facing left, you believe in tradition, are 
friendly, and remember dates and birthdays. 
• If the picture is facing forward (towards you) you are 
direct, enjoy playing the devil's advocate and neither 
fear nor avoid discussion. 
• If the person is facing right, you are innovative and 
active, but have neither a sense of family, nor 
remember dates.
• If the person is drawn with many details, you are 
analytical, cautious, and distrustful. 
• If the person is drawn with few details, you are emotional, 
naive, care little for detail, and take risks. 
• If the person is drawn with two legs and two hands 
showing, you are secure, stubborn, and stick to your 
ideals. 
• If the person is drawn with less than two legs and two 
arms showing, you are insecure, or are living through a 
period of major change 
• The larger the person's ears you have drawn, the better 
listener you are.
SOURCES OF STRESS
WORK STRESS 
• Discrepancy between the 
demands of the 
environment/workplace 
and an individual’s ability 
to carry out and complete 
these demands.
STRESS TRIGGERS 
• Changes in your life 
• Trauma or crises 
• Small daily hassles 
• Conflicts 
• Unpleasant people 
• Barriers that prevent 
you from reaching your 
goals 
• Feeling little control 
over your life 
• Excessive or 
impossible demands 
• Noise 
• Boring or lonely work 
• Irrational ideas about 
how things should or 
must be; perceiving 
that life is not 
unfolding as you think 
it should
CAUSES OF WORK STRESS 
c) Group Stressors – 
1. Lack of group cohesiveness. 
2. Lack of social support. 
3. Intra individual, Interpersonal and Inter group 
conflict.
CAUSES OF STRESS 
d) Individual Stressors – 
1.Role conflict and role ambiguity, 
2.Type-A characteristics, 
3.Personal control, 
4.Learned helplessness, 
5. Self-efficacy and 
6.Psychological hardiness.
NEGATIVE EFFECTS OF STRESS 
1) Physical : 
- Weight gain or lost 
- Unexpected hair loss 
- Heart palpitation 
- High Blood Pressure
NEGATIVE EFFECTS OF STRESS 
2) Emotional : 
- Mood swings 
- Anxiety 
- Can lead to depression 
- Can Also lead to unhealthy Coping strategies 
(i.e. alcohol, drug etc.)
Short Term Physical 
Stress Symptoms 
 Dry mouth 
Cool skin 
Cold hands and feet 
Increased sweating 
Rapid breathing 
Tense muscles 
 Butterflies in 
your stomach 
 Diarrhea 
 A desire to urinate 
Faster heart rate 
Feelings of nausea
Long Term Physical Stress Symptoms 
– Insomnia 
– Change in Appetite 
– Sexual disorders 
– Aches and pains 
– Frequent colds 
– Feelings of intense and long-term tiredness 
– Prone to illness
BEHAVIORAL STRESS SYMPTOMS 
• Yawning 
• Talking too fast 
• Talking too loud 
• Fiddling 
• Twitching 
• Nail biting 
• Teeth grinding 
• Drumming Fingers 
• Pacing 
• Irritable 
• Emotional 
• Defensive 
• Over reacting 
• Irrational 
• Hostile 
• Critical 
• Aggressive
Some creative ways to manage stress 
• Hydrotherapy- To release the muscle tension, you can soak in 
a hot bath. 
• Create a sacred space- You can set aside a small area of your 
home where you can go to relax. 
• Photography- Get a camera and go outdoors. 
• Dancing- If you like to move and exercise, try signing up for a 
dancing lesson 
• Painting-You don't have to be artistic to try your hand at 
painting pictures. 
• Bake a pie or bread- Invite a friend to share in this activity. 
You will discover that baking is a great way to release stress.
• Create your own top 10 list- If you think back to your 
childhood days which most likely were relatively stress-free, 
You will find activities you enjoyed doing. 
• Gain Perspective by Discussing Problems 
• Clarify Your Values and Develop a Sense of Life Meaning
YOGA 
• Yoga originated in India 
• From Sanskrit word “yuj” meaning union 
between mind ,body and spirit. 
• Include ethical discipline, physical postures, 
breathing control and meditation. 
spirit 
mind 
Body
BENEFITS OF YOGA 
• Reduced stress 
• Spiritual growth 
• Sense of well being 
• Reduced anxiety and 
muscle tension 
• Increased strength and 
flexibility 
• Slowed aging 
• Improve many medical 
conditions: 
• Lower heart rate 
• Lower blood pressure 
• Allergy and asthma 
symptom relief 
• Smoking cessation help 
• Sound sleep
TIME MANAGEMENT 
• BENEFITS OF TIME MANAGEMENT 
- Efficient 
- Successful 
- Healthy
OBSTACLES TO EFFECTIVE TIME 
MANAGEMENT 
• Stress and fatigue 
• Telephone interruption 
• Extended lunches or 
breaks 
• Poorly run meetings 
• Poor planning 
• Inefficient delegation 
• Procrastination 
• Too many things at 
once 
• All work and no play 
• Inability to say “no” 
• Disorganization 
• Unclear objectives
TIPS FOR TIME MANAGEMENT 
• Set Goals 
• Prioritize 
-Do 
-Delegate 
-Delay 
-Delete 
• Learn when to say “NO” 
• Make a schedule 
• Organize 
• Use your waiting time 
- On public 
transportation 
-At the doctor’s office 
-When you are early 
• Concentrate on the task 
at hand
• Plan each day 
• Prioritize your task 
• Say no to non essential tasks 
• Delegate 
• Take time to do quality job 
• Break large, time-consuming tasks into smaller tasks 
• Practice the 10-minute rule 
• Evaluate how you're spending your time 
• Take a break when needed
HOW & WHY CHROMOTHERAPY 
WORKS 
• We live in a sea of energy where color is 
working within us. Research and observation 
has shown us that specific colors bring 
balance to our physical and emotional 
systems.
A LOOK AT SOME COLOURS & THEIR 
EFFECTS 
Regulates the pituitary gland, fights depression, bulimia, 
calms the nervous system, fights irritability, insomnia and 
can be used to assist in recovery from nervous 
breakdown 
It is Calming. reduces blood pressure and calms both 
breathing and heart-rate. It has anti-inflammatory and 
muscle relaxing effects. Fights both physical and mental 
tension and is used to assist in relaxation 
Is used to energise and stimulate. Can be used to develop 
excitement and sensuality
Strongly stimulates happiness, brings on a 
sense of security, as well as a strong feeling of 
well-being 
Used for regeneration. Also, provides energy 
Rebalances the psychophysical and hormonal sy 
stems in people who suffer from seasonal 
depression 
Tones, recharges, improves digestion, has a good 
effect on the blood circulation system 
Has a good effect on the mental state, reduces blood 
pressure, has a good effect on the heart and 
lungs, stimulates creative thinking
COUNSELLING 
• What Counselling is? 
• Counselling is discussion with an employee of 
a problem that usually has emotional content 
in order to help the employee cope with it 
better. Counselling seeks to improve employee 
mental health and well-being.
WHAT COUNSELLING CAN DO? 
The general objectives of counseling are to help employees 
grow in self-confidence, understanding, self-control and 
ability to work effectivey. 
The counseling objective is achieved through one or more of 
the following counseling functions. The six activities 
performed by counseling. 
• Advice 
• Reassurance 
• Communication 
• Release of emotional tension 
• Clarified thinking 
• Reorientation
TIPS FOR STRESS AND LIFE STYLE 
MANAGEMENT 
• Rest 
• Talk things out with 
someone you trust - a 
family member or a good 
friend 
• Learn to manage your 
anger 
• Fill your life with fun 
things to do!!!! 
• Keep your sense of 
humor!!!!
TIPS FOR STRESS AND LIFE STYLE 
MANAGEMENT 
• Relax : Relaxing needs 
to be part of your daily 
routine. 
• Refraining from 
negative self talk 
• Being aware of how your 
perceptions may cause 
stress and change them 
as needed 
• A positive attitude
TIPS FOR STRESS AND LIFE STYLE 
MANAGEMENT 
• Act appropriately -don’t simply react to 
stressful situations 
• Find balance in all that you do. 
• Quiet times at home 
• Take a break 
• Delegate! 
• Fun and laughter 
• Pleasure time with people you enjoy
TRY TO KEEP THESE THINGS 
IN YOUR MIND AND 
OVERCOME YOUR STRESS!!!
Effective performance through better stress handling

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Effective performance through better stress handling

  • 1. “EFFECTIVE PERFORMANCE THROUGH BETTER STRESS HANDLING” by Dishari Gupta Research Scholar Dept. of Applied Psychology University of Calcutta
  • 2. WHAT IS STRESS!!! • The word 'stress' was derived from the Latin word "stringere" or tightness. • Researchers view stress as the psychological and physiological condition that a person experiences when a situation is perceived as threatening, harmful or demanding.
  • 3. DEFINITION OF STRESS • Hans Selye, the father of modern stress research, defined Stress as "any event which may make demands upon the organism, and set in motion a non-specific bodily response which leads to a variety of temporary or permanent physiological or structural changes".
  • 4. Stress: When it becomes excessive, people develop various syptoms of stress that can harm their performance and health;  Physiological: • Ulcers, Digestive problems, Headaches, High blood pressure, Sleep disruption.  Psychological: • Emotional instability, Moodiness, Nervousness and tension, Chronic worry, Depression, Burnout.  Behavioral: • Excessive smoking,Abuse of alcohol or drugs, Absenteeism, Aggression, Safety problems, Performance problems.
  • 5. TYPES OF STRESS • Eustress : Good stress - Winning a lottery - Getting engaged - Motivated - Productive
  • 6. TYPES OF STRESS • Distress : Bad stress - difficult work environment - Overwhelming sights and sounds - Threat of Personal injury
  • 7. Some stresses college students face • The Environment - examples include noise, pollution, traffic and crowding, and the weather. • Physiological - examples include illness, injuries, hormonal fluctuations, and inadequate sleep or nutrition. • Your Thoughts - the way you think affects how you respond. Negative self-talk, catastrophizing, and perfectionism all contribute to increased stress. • Social Stressors - examples include financial problems, work demands, social events, and losing a loved one.
  • 8. STAGES OF STRESS (General Adaptation Syndrome) • Stage I - Alarm Reaction – The “fight or flight” response which causes you to be ready for physical activity – However, it decreases the effectiveness of the immune system which makes you more susceptible to illness
  • 9. STAGES OF STRESS • Stage II – Stage of adaptation – If stress continues, the body adapts to the stressors it is being exposed to – If the stressor is starvation, the person experiences a reduced desire for physical activity to conserve energy, and the absorption of nutrients from any food intake is maximized
  • 10. STAGES OF STRESS • Stage III – Stage of Exhaustion – Stress persists for a long time – The body’s resistance may be reduced or collapse quickly – People who experience long-term stress may have heart attacks, severe infections, or chronic pain or illness
  • 11. RELATIONSHIP OF GAS (III STAGES) & PHYSIOLOGY
  • 12. STAGES OF STRESS Figure of General Adaptation Syndrome ( Stress Model of Hans Selye)
  • 13. The Person Test On a blank piece of paper draw a person. Do not look at your neighbor's picture Their drawing will not serve to interpret your personality.
  • 14. • If the person is drawn toward the top of the paper you are a positive & optimistic person. • If the person is drawn towards the middle of the page you are a realist. • If the person is drawn toward the bottom of the page, you are pessimistic & and have a tendency to behave negatively. • If the person is facing left, you believe in tradition, are friendly, and remember dates and birthdays. • If the picture is facing forward (towards you) you are direct, enjoy playing the devil's advocate and neither fear nor avoid discussion. • If the person is facing right, you are innovative and active, but have neither a sense of family, nor remember dates.
  • 15. • If the person is drawn with many details, you are analytical, cautious, and distrustful. • If the person is drawn with few details, you are emotional, naive, care little for detail, and take risks. • If the person is drawn with two legs and two hands showing, you are secure, stubborn, and stick to your ideals. • If the person is drawn with less than two legs and two arms showing, you are insecure, or are living through a period of major change • The larger the person's ears you have drawn, the better listener you are.
  • 17. WORK STRESS • Discrepancy between the demands of the environment/workplace and an individual’s ability to carry out and complete these demands.
  • 18. STRESS TRIGGERS • Changes in your life • Trauma or crises • Small daily hassles • Conflicts • Unpleasant people • Barriers that prevent you from reaching your goals • Feeling little control over your life • Excessive or impossible demands • Noise • Boring or lonely work • Irrational ideas about how things should or must be; perceiving that life is not unfolding as you think it should
  • 19. CAUSES OF WORK STRESS c) Group Stressors – 1. Lack of group cohesiveness. 2. Lack of social support. 3. Intra individual, Interpersonal and Inter group conflict.
  • 20. CAUSES OF STRESS d) Individual Stressors – 1.Role conflict and role ambiguity, 2.Type-A characteristics, 3.Personal control, 4.Learned helplessness, 5. Self-efficacy and 6.Psychological hardiness.
  • 21. NEGATIVE EFFECTS OF STRESS 1) Physical : - Weight gain or lost - Unexpected hair loss - Heart palpitation - High Blood Pressure
  • 22. NEGATIVE EFFECTS OF STRESS 2) Emotional : - Mood swings - Anxiety - Can lead to depression - Can Also lead to unhealthy Coping strategies (i.e. alcohol, drug etc.)
  • 23. Short Term Physical Stress Symptoms  Dry mouth Cool skin Cold hands and feet Increased sweating Rapid breathing Tense muscles  Butterflies in your stomach  Diarrhea  A desire to urinate Faster heart rate Feelings of nausea
  • 24. Long Term Physical Stress Symptoms – Insomnia – Change in Appetite – Sexual disorders – Aches and pains – Frequent colds – Feelings of intense and long-term tiredness – Prone to illness
  • 25. BEHAVIORAL STRESS SYMPTOMS • Yawning • Talking too fast • Talking too loud • Fiddling • Twitching • Nail biting • Teeth grinding • Drumming Fingers • Pacing • Irritable • Emotional • Defensive • Over reacting • Irrational • Hostile • Critical • Aggressive
  • 26. Some creative ways to manage stress • Hydrotherapy- To release the muscle tension, you can soak in a hot bath. • Create a sacred space- You can set aside a small area of your home where you can go to relax. • Photography- Get a camera and go outdoors. • Dancing- If you like to move and exercise, try signing up for a dancing lesson • Painting-You don't have to be artistic to try your hand at painting pictures. • Bake a pie or bread- Invite a friend to share in this activity. You will discover that baking is a great way to release stress.
  • 27. • Create your own top 10 list- If you think back to your childhood days which most likely were relatively stress-free, You will find activities you enjoyed doing. • Gain Perspective by Discussing Problems • Clarify Your Values and Develop a Sense of Life Meaning
  • 28. YOGA • Yoga originated in India • From Sanskrit word “yuj” meaning union between mind ,body and spirit. • Include ethical discipline, physical postures, breathing control and meditation. spirit mind Body
  • 29. BENEFITS OF YOGA • Reduced stress • Spiritual growth • Sense of well being • Reduced anxiety and muscle tension • Increased strength and flexibility • Slowed aging • Improve many medical conditions: • Lower heart rate • Lower blood pressure • Allergy and asthma symptom relief • Smoking cessation help • Sound sleep
  • 30. TIME MANAGEMENT • BENEFITS OF TIME MANAGEMENT - Efficient - Successful - Healthy
  • 31. OBSTACLES TO EFFECTIVE TIME MANAGEMENT • Stress and fatigue • Telephone interruption • Extended lunches or breaks • Poorly run meetings • Poor planning • Inefficient delegation • Procrastination • Too many things at once • All work and no play • Inability to say “no” • Disorganization • Unclear objectives
  • 32. TIPS FOR TIME MANAGEMENT • Set Goals • Prioritize -Do -Delegate -Delay -Delete • Learn when to say “NO” • Make a schedule • Organize • Use your waiting time - On public transportation -At the doctor’s office -When you are early • Concentrate on the task at hand
  • 33. • Plan each day • Prioritize your task • Say no to non essential tasks • Delegate • Take time to do quality job • Break large, time-consuming tasks into smaller tasks • Practice the 10-minute rule • Evaluate how you're spending your time • Take a break when needed
  • 34. HOW & WHY CHROMOTHERAPY WORKS • We live in a sea of energy where color is working within us. Research and observation has shown us that specific colors bring balance to our physical and emotional systems.
  • 35. A LOOK AT SOME COLOURS & THEIR EFFECTS Regulates the pituitary gland, fights depression, bulimia, calms the nervous system, fights irritability, insomnia and can be used to assist in recovery from nervous breakdown It is Calming. reduces blood pressure and calms both breathing and heart-rate. It has anti-inflammatory and muscle relaxing effects. Fights both physical and mental tension and is used to assist in relaxation Is used to energise and stimulate. Can be used to develop excitement and sensuality
  • 36. Strongly stimulates happiness, brings on a sense of security, as well as a strong feeling of well-being Used for regeneration. Also, provides energy Rebalances the psychophysical and hormonal sy stems in people who suffer from seasonal depression Tones, recharges, improves digestion, has a good effect on the blood circulation system Has a good effect on the mental state, reduces blood pressure, has a good effect on the heart and lungs, stimulates creative thinking
  • 37. COUNSELLING • What Counselling is? • Counselling is discussion with an employee of a problem that usually has emotional content in order to help the employee cope with it better. Counselling seeks to improve employee mental health and well-being.
  • 38. WHAT COUNSELLING CAN DO? The general objectives of counseling are to help employees grow in self-confidence, understanding, self-control and ability to work effectivey. The counseling objective is achieved through one or more of the following counseling functions. The six activities performed by counseling. • Advice • Reassurance • Communication • Release of emotional tension • Clarified thinking • Reorientation
  • 39. TIPS FOR STRESS AND LIFE STYLE MANAGEMENT • Rest • Talk things out with someone you trust - a family member or a good friend • Learn to manage your anger • Fill your life with fun things to do!!!! • Keep your sense of humor!!!!
  • 40. TIPS FOR STRESS AND LIFE STYLE MANAGEMENT • Relax : Relaxing needs to be part of your daily routine. • Refraining from negative self talk • Being aware of how your perceptions may cause stress and change them as needed • A positive attitude
  • 41. TIPS FOR STRESS AND LIFE STYLE MANAGEMENT • Act appropriately -don’t simply react to stressful situations • Find balance in all that you do. • Quiet times at home • Take a break • Delegate! • Fun and laughter • Pleasure time with people you enjoy
  • 42. TRY TO KEEP THESE THINGS IN YOUR MIND AND OVERCOME YOUR STRESS!!!