Teamwork ain’t always easy. From meetings where everybody has something to say but nothing gets done to poor decisions being made because the most senior or most forceful team member won the argument; sometimes you long for the days of high-walled cubicles and lone ranger coding. Long no more. In this workshop, you will learn a few simple techniques that drastically improve a team’s ability to work together toward common goals with less conflict and more genuine collaboration.

1. Teamwork Ain’t
Always Easy
Doc Norton
@DocOnDev
http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_you.jpg

2. Doc Norton

3. Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev

4. Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Husband

5. Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Husband Father

6. Grandfather

7. 3 Things

8. 3 Things
1. Simple Team Decisions

9. 3 Things
1. Simple Team Decisions
2. Forming the Right Team

10. 3 Things
1. Simple Team Decisions
2. Forming the Right Team
3. Thinking in Parallel

11. https://www.flickr.com/photos/redwoodphotography/4356518997
Simple Team Decisions

12. Should we offer Peet’s Coffee?
https://www.flickr.com/photos/keokiseu/4719166647

13. Should we offer Peet’s Coffee?
https://www.flickr.com/photos/keokiseu/4719166647

14. Should we offer Peet’s Coffee?
Fist To Five

15. Should we offer Peet’s Coffee?
Disagree. I
Require
Changes
Needs
Discussion.
I Have
Change!
Suggestions
Desire
Discussion.
Have Minor
Concerns
Not in Total
Agreement,
but Will
Support
Good Idea, I
Will Work
For It
Great Idea, I
Will Lead
the Charge
Fist To Five

16. Now You Try It
https://www.flickr.com/photos/escalepade/2527644208

17. Disagree. I
Require
Changes
Needs
Discussion.
I Have
Change!
Suggestions
Desire
Discussion.
Have Minor
Concerns
Not in Total
Agreement,
but Will
Support
Good Idea, I
Will Work
For It
Great Idea, I
Will Lead
the Charge
Should We Move On?
https://www.flickr.com/photos/shootingbrooklyn/3139702827

18. https://www.flickr.com/photos/ancientartpodcast/9222256275
Does Collaboration Mean Everyone?

19. What kind of chairs should we purchase?

20. Top of the line Herman Miller.
Those chairs are a scam. Get the $120 chair from OfficeBarn.
I like the conference room chairs.
Lumbar support, please.
It doesn’t matter to me, but we could each buy our own.
I don’t really care, but I personally like leather chairs.
What kind of chairs should we purchase?

21. Top of the line Herman Miller.
Those chairs are a scam. Get the $120 chair from OfficeBarn
I like the conference room chairs.
Lumbar support, please.
What kind of chairs should we purchase?
It doesn’t matter to me, but
we could each buy our own.
I don’t really care, but I
personally like leather
chairs.

22. Forming the Right Team
http://static.awkwardfamilyphotos.com/wp-content/uploads/cache/2009/07/ingrid-flag-corps1/1766431281.jpg

23. Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729

24. Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision

25. Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe Alice Thom, Susan
Art, Arnie,
Janet, Frank

26. Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe
Alice, Thom,
Susan
Art, Arnie,
Janet, Frank

27. Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe
Alice, Thom,
Susan
Art, Arnie,
Janet, Frank
Alice, Thom,
Arnie, Frank
Susan, Art Janet, Joe

28. Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
Joe
Alice, Thom,
Susan
Art, Arnie,
Janet, Frank
Susan, Thom
Alice, Art, Arnie,
Frank
Janet, Joe

29. Now You Try It
https://www.flickr.com/photos/escalepade/2527644208

30. Start-Up Software Company
Agilistration
http://www.tusn.org/wp-content/uploads/2014/01/startup-books.jpg

31. Make a Name Card

32. 1.Facilitator
2.CEO
3.HR Manager
4.Engineering Lead
5.Office Administrator
6.Project Manager
7.CFO
8.QA Engineer
9.Engineer
10.Designer
11.Engineer
12.GOTO 8
Make a Name Card

33. Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before making
this decision
I will Agree with
others on this
decision
I will Advise the
decision maker
I will Inquire
about the
decision
1.Choose Conference Room Chairs
2.Create an Engineering Recruiting Process
3.Marketing Plan for Agilistration
4.Select a Testing Strategy & Tools
Run Some Contracts
10 minutes

34. We’ve got the right team…
http://career.groupon.de/wp-content/uploads/2012/09/Team-Groupon-after-B2Run-1024x523.jpg

35. Why are decisions so difficult?
http://www.luvistsuk.com/wp-content/uploads/2013/01/Boring-meeting.jpg

36. Extroversion
Sensing
Thinking
Judging
Introversion
Intuition
Feeling
Perception
Different Personalities
Myers Briggs Types

37. http://randommization.com/wp-content/uploads/2013/12/Star-Wars-Myers-Briggs-Personality-Type.jpg
Different Personalities
Can’t we all just get along?

38. http://fc07.deviantart.net/fs70/f/2010/202/f/1/Myers_Briggs_Star_Trek_Edition_by_loqutor.jpg
Different Personalities
Can’t we all just get along?

39. http://adeptgamer.com/forum/attachments/mbti_pony-jpg.97/
Different Personalities
Can’t we all just get along?

40. Different Perspectives

41. Different Perspectives

42. Different Perspectives

43. Different Perspectives

44. http://www.mwg-bayreuth.de/tl_files/bilder_allg/Fach%20Religion%20und%20Ethik/ethik_fachschaft.png
And I blame these dudes.

45. -10
0
10
20
30
40
Q1 Q2 Q3 Q4 Next
Trend % Profit
Combine all this and …

46. -10
0
10
20
30
40
Q1 Q2 Q3 Q4 Next
Trend % Profit
I’ve seen this before.
Let’s try ...
As a matter of
fact...
Yes, but I
feel...
That will never work
because...
This is an
AWSOME opportunity!
We’re
Doomed
Combine all this and …

47. Neutral, objective,
only concerned
with facts and
figures
The emotional
view,
just what you
feel, no
justification
needed
Careful and
cautious, the
“devil’s advocate”,
points out the
weakness in ideas
Sunny and
positive, covers
hope and positive
thinking
Associated with
fertile growth,
creativity and
new ideas
Cool, the color of
the sky, above
everything else,
the organizing hat
Six Thinking Hats

48. Six Thinking Hats
Sequence Example

49. Six Thinking Hats
Sequence Example

50. Six Thinking Hats
Sequence Example

51. Six Thinking Hats
Sequence Example

52. Six Thinking Hats
Sequence Example

53. Six Thinking Hats
Sequence Example

54. Six Thinking Hats
Sequence Example

55. Six Thinking Hats
Sequence Example

56. Six Thinking Hats
Sequence Example

57. Six Thinking Hats
Sequence Example

58. Six Thinking Hats
Sequence Example

59. Now You Try It
https://www.flickr.com/photos/escalepade/2527644208

60. Open a new office for sales and
development of Agilistration in Palo Alto.
!
We have $2.4M
!
Additional funding from employees, then
friends and family.
Proposal

61. Neutral, objective,
only concerned
with facts and
figures
The emotional
view,
just what you
feel, no
justification
needed
Careful and
cautious, the
“devil’s advocate”,
points out the
weakness in ideas
Sunny and
positive, covers
hope and positive
thinking
Associated with
fertile growth,
creativity and
new ideas
Cool, the color of
the sky, above
everything else,
the organizing hat
Six Thinking Hats
Palo Alto Sales and
development
office for
Agilistration.
!
We have $2.4M
!
Additional funding
from employees,
then friends and
family.

62. Parting Thoughts

63. “[Argument] completely lacks a constructive, creative
or design element. It was intended only to discover
the 'truth' not to build anything.”
Edward DeBono
“No one person, no one alliance, no one nation, no
one of us is as smart as all of us thinking together.”
James Stavridis (Navy Admiral)
Parting Thoughts

64. Teamwork Ain’t
Always Easy
Doc Norton
@DocOnDev
http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_you.jpg
Thank You