1. Donna K Collier
8209 Point View Lane, Knoxville, TN 37721
Phone (865) 405-4467
Email donnacollier2009@gmail.com
OBJECTIVE
To obtain a position where I can utilize my supervisory and customer service experience, in
addition to combining my accounting skills with technology-based systems.
EXPERIENCE
THE UNIVERSITY OF TENNESSEE, KNOXVILLE CAMPUS
4/12-present Administrative Supervisor III
Administration: Oversee the supervision of 14 Full-time employees conducting Davis-Bacon
Wage surveys. Assign work to employees as needed. Train employees to ensure the
prevailing wages are accurately determined and properly entered into the U.S. Department
of Labor’s computer system. Perform quality control checks as necessary. Process
employee timesheets. Perform employee evaluations.
Customer Service: Provide information to various interested parties and staff regarding all
aspects of the wage determination program.
10/09-4/12 Research Specialist I
Research: Conduct Davis-Bacon Wage surveys by mail and telephone. Review, sort and
classify data according to specified procedures and criteria. Maintain communications with
general contractors, union representatives, and representatives in the Regional Offices.
Advise on potential problems and verify completeness of files.
Customer Service: Provide information to various interested parties and staff regarding all
aspects of the wage determination program.
EDFINANCIAL SERVICES, 298 N Seven Oaks Drive, Knoxville, TN
7/05-10/09 Senior Funds Processing Specialist
Financial Administration: Processed ACH’s including database updates through First
Tennessee bank website. Wire processing. Wires and ACH’s totaled $2 billion in 2008.
Maintained spreadsheets, using Excel, for approximately 16,000 batches (deposit
information) annually. Released batch deposits into Compass system. Monitored weekly
reports of pending batches in Compass system. Assured pending batches were completed.
Scanned 31,000 checks for electronic deposits. Also, processed manual deposits. Verified
NSF returns from bank. Prepared monthly reports using PowerPoint. Processed ACH’s,
wires and checks for disbursements and refunds.
2/02-7/05 Finance Associate
Financial Administration: Maintained spreadsheets in Excel for current and outstanding
school checks. Entered data & balanced Excel spreadsheet for all payment and school
checks received, as well as entering batch totals that were released. Entered totals from
daily disbursement documentation into spreadsheet. Verified and released all batches for
cancellation and payments. Prepared monthly spreadsheets to show total disbursements
processed.

2. Financial Services: Responsible for going to various websites (KHEAA, CLIPS, Nteract and
PageCenter) to pull reports, gather disbursement data and fax disbursement information
lenders daily. Prepare daily deposits of all payments checks, Prepare issue orders for loan
repurchases and loan consolidations. Complete journal entries in Excel. Reconcile daily and
monthly bond accounts. Researched outages and journal entries.
THE DISNEY STORE, 7600 Kingston Pike, Knoxville, TN
11/12-current Cast Member
10/95-12/09 Guest Services: Assisted the Guests in all aspects of Guest Services, including answering
questions, helping with merchandise, purchasing tickets, and sales. Worked the Box Office
by running the cash register, answering phone calls, etc. Helped with shipments as
necessary. Replenished stock on the floor as needed. Also assisted with inventory twice a
year.
THE UNIVERSITY OF TENNESSEE
1/93-2/02 Administrative Services Assistant
Human Resources: Supervised staffing for registration of 4-10 part-time employees.
Financial Administration: Audited fee waivers and processed journal vouchers for general
ledger accounting systems using IRIS. Accessed payroll system to verify employment on
both HRIS and IRIS. Fee waivers for the University totaled more than $14 million. Consulted
with state departments regarding eligibility/accuracy of waivers. Verified status of financial
aid disbursements, release dates, and guarantees on loans using Banner.
Systems Administration: Maintained fee waiver data on Center Services Accounting system.
Interpreted and implemented Federal Regulations for reimbursement of Federal Funds.
Returned financial aid loans electronically and manually. Annual returns were approximately
$4 million. Assisted with transmission and receipt of data electronically for disbursement of
financial aid and payment of student fees and Perkins loans. Financial aid received via
electronic transmission annually was in excess of $19 million.
Project Management: Committee member of implementation of Direct Deposit of financial
aid for the University. Committee member of implementation of Direct Deposit of Banner
software and update legacy system. Coordinated setup of registration.
Customer Service: Backup/assist cashiers. Provide information to students and parents.
Provide information to other departments relating to financial aid and fee waiver program.
Liaison between financial lending institutions and the University.
EDUCATION
CAREER COM COLLEGE OF BUSINESS, Knoxville, TN
January-June 1990
SPECIALIZED TRAINING
Certified Professional Secretary (CPS)
Completed CBT (Computer Based Training) in Excel: Beginning, Intermediated and Advanced.
Supervisors: The Organization, Achievement and Responsibilities (SOAR)
Office Professional 2007 & 2010: Word, Excel, Outlook and PowerPoint. Introductory
training in Access, Banner Student System, IMS, QMF, IRIS (SAP) and 10-key entry.
Team Lead training (6-week program) with EdFinancial Services.
UT Leaders Part 1: Certification Program for Supervisors

3. REFERENCES:
Edward L. Taylor
Executive Director
Construction Industry Research & Policy Center
211 Stokely Management Center
Knoxville, TN 37996-0520
(865) 974-4422
etaylo19@utk.edu
Jonee Daniels-Lindstrom
Associate Vice Chancellor
Financial & Administration
409 Andy Holt Tower
1331 Circle Park
Knoxville, TN 37996-0141
(865) 974-4204
danielsj@utk.edu
Robin Griffith
Retail Manager
The Yankee Candle Company
9624 Vermillion Dr.
Knoxville, TN 37922
(865) 660-5595
robingriffith10@yahoo.com