Is your organization challenged with an inability to efficiently manage and track HR-related questions and problems? Did you know that, according to a 2008 CedarCrestone report, your organization can achieve a process savings ranging from 20 percent to over 80 percent by effectively managing processes and service delivery within an HR organization?

1. Enhancing HR Service Delivery with Case Management Marilyn Rogers, Marketing Director Russ Resslhuber, Product Manager Chad Myers, Development Director

3. Demonstration

6. How does the HR Advisor find the information?

7. How does the HR Advisor record the interaction?

8. Where does the HR Advisor get assistance?

9. How does knowledge get captured for reuse?

11. Interaction History

12. Service Information

13. Leveraging context to automate workflow

14. Collaboration

16. Policy: defined, repeatable tasks

17. Integration with other applications

19. Abstracted from casework

20. Management insight

22. Proven platform: reliability, scalability, performance

23. Customizable and upgradeable

25. Employee question: Phone

26. Employee problem: Email

27. Self Service

28. Task automation

30. Follow-Up

31. Download our White Paper from: http://www.dovetailsoftware.com/solutions/hr_solution.aspxRuss Resslhuber Dovetail CRM Product Manager Dovetail Software russ@dovetailsoftware.com