1.
Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
The Five Pillars of
Authentic Performance
Conversations

2.
Conversations
at work
The five
pillars
Practical tools

3.
It’s all about the conversation
Organisations are
conversations
Organisations are
a series of
conversations
Good quality
conversation is
sadly neglected
The ‘art’ of
conversation
Have we lost the need
for conversations?
I don’t have
time for
conversations
Leadership is a
relationship

4.
The Five Pillars of Authentic Conversation

5.
The Five Pillars of Authentic Conversation
Pillar 1
Agree
on
expectations

6.
Seven Questions on Managing Expectations
1. What are my expectations?
2. Have I communicated my expectations?
3. Does the other person understand my
expectations?
4. Do they accept my expectations?
5. Are they committed to meeting those
expectations?
6. Do they know how they are performing
against those expectations?
7. Am I supporting them to achieve those
expectations?

7.
The Five Pillars of Authentic Conversation
Task-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour

8.
Situation I Behaviour I Impact
Our regular Monday morning staff meetings are for
sharing ideas and problem-solving [situation].
In the last three meetings, I’ve noticed that you have
criticized four suggestions that Matthew and Karen have
raised without offering a possible alternative solution
[behavior].
By doing this, you are affecting morale, and others may
not want to contribute their ideas [impact].

9.
The Five Pillars of Authentic Conversation
Task-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship

10.
Trust
• Treat people fairly
• Recognize their positive
contributions
• Give people clear direction
• Support their development

11.
The Five Pillars of Authentic Conversation
Task-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship
Pillar 4
Show genuine
appreciation

12.
Get into the habit of saying thank-you more
often …

13.
The Five Pillars of Authentic Conversation
Task-focused People-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship
Pillar 4
Show genuine
appreciation
Pillar 5
Build for
the future

14.
Learn from the past, live in the moment, and plan for the
future

15.
The Five Pillars of Authentic Conversation
Task-focused People-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship
Pillar 4
Show genuine
appreciation
Pillar 5
Build for
the future

16.
Unit 1—Characteristics of
High Performing Teams
Unit 2—The Four Stages
of Team Development
Unit 3—Tools for Leading
Teams
Unit 4—The Roles People
Play in Teams
Unit 5—Managing Team
Conflict and Negotiations
Unit 6—Developing Team
Culture
10%
discount
if you
register
today
tim@winnersatwork.com.au
Commences Friday 27th of April