Feedback is the breakfast of champions. This session looks at the practical considerations that enable leaders to give powerful feedback that reinforces or changes behaviour. What are the do’s and don’ts when giving team members feedback that make a difference?

1. The Ingredients of
Effective Feedback
Leadership Learning at Lunch Series
Dr Tim Baker

3. Roughly by a three to one margin, employees
believe that constructive feedback does more to
improve their performance than positive feedback
The secret to having employees listen to your
feedback is whether or not they respect you.
Respect is earned, incredibly hard to get, and
requires authenticity.
You could have the
exact same thing said
by two different
people with two
completely different
effects.

5. Managing Expectations
What are my expectations as the leader?
Have I communicated these expectations to my team?
Do my team understand my expectations?
Do my team members accept my expectations?
Are my team members omitted to meeting those expectations?
Do my team members know how they are performing against those expectations?
Am I supporting my team members to achieve those expectations?

6. Timing

7. Specific

8. Make your feedback specific
“Overall good job on the
presentation at this
morning’s meeting. But it
could have been better.”
This is so vague. What was
wrong with it. Plus, just
because you didn’t like it,
does it necessarily mean it is
bad? How could it have been
better?
“Great job on the presentation!
I really like how you used
statistics to back up your key
points.
One small comment: Maybe for
next time would be to invite
more comments from the group
to get them more involved.”

9. Frequency

10. Questions

11. Privacy

12. Critical Incidents

13. Focus on the future

14. Guidelines for
Conversations
on Poor
Performance

15. Avoid
confrontation
& argument
Emphasis
strengths as
well as
weaknesses
Seek out
the causes

16. Your homework
Make a commitment to give feedback
three times a day for the next week

17. Mod 1 – The Ingredients of Effective Feedback
(Fri, Aug 19, 2016 12:00 PM - 1:00 PM AEST)
Mod 2 – Enhancing Your Personal Influence
(Wed, Aug 31, 2016 12:00 PM - 1:00 PM AEST)
Mod 3 – Optimising Team Performance (Fri,
Sep 23, 2016 12:00 PM - 1:00 PM AEST)
Mod 4 – Getting the Very Best from People
(Fri, Oct 14, 2016 12:00 PM - 1:00 PM AEST)
Mod 5 – Understanding People and their
Personalities (Fri, Oct 28, 2016 12:00 PM - 1:00
PM AEST)
Mod 6 – Facilitating Effective Meetings (Fri,
Nov 11, 2016 12:00 PM - 1:00 PM AEST)