1. Problem solving (in communication) 3rd PRESENTATION OF SOFT SKILLS

2. Topics communication styles relations between us and bosses (influences) assertive communication as key of success male model of communication in business conclusion feedback

3. Analytic Communication styles Driver Friend Creator ASK TELL TASK PEOPLE

5. Positive and negative sides Creator + high decisiveness and emotional impact + looking for original solutions of problem + strongly affect people by enthusiasm - talk too general, egocentrism - sometimes talk chaotic, low listening - Acting in first place, then thinking Friend + understand people feelings + good listening abilities and level of empathy + support people around - can be affect by other opinions - missing of assertive behavior Driver + effectiveness + goal- seeking + independent - bad listening abilities - shows no feelings - driven by pressure and stress Analytic + good listening abilities + objective and assertive behavior + thinking on first place, then acting - don’t understand people feelings, low empathy - often too detailed in communication, can be boring - low decisiveness

7. How to deal with people communication styles? How to deal with creators? ---- let them to show abilities and use their creativity (new ideas…), but don’t let them to fly too much in mind because can waste time with no needed inventions and feelings How to deal with friends?---- you have to show them human touch and interest, don’t drive them to fast decisions, find common opinions and arguments How to deal with drivers? ---- you need to be prepared factually and be focused on goals and its results, try to suppose more than one solution or alternative, set questions precisely, don’t show any disagreements How to deal with analytics? ----- you need to be prepared systematically and pointy (step by step), better to make outlines before interview, also you have to argument logically, don’t waste time with stupid questions and be not manipulative

11. Assertive attitudes in communication timing Body posture eye contact gestures voice content

12. Male model of communication in business apologizing no so often for mistakes selective communication decisiveness spoken less limited questions