The document discusses the rise of shadow IT and consumerization of IT. It notes that over the last 3 years, user-driven IT has added more to productivity than corporate IT. Reasons for the rise of shadow IT include rigid corporate IT policies, lack of choice and fun usability. The document outlines how IT is evolving to become more flexible and driven by end user needs, including accepting bring your own device (BYOD) and moving to cloud-based solutions. It argues that standardization will mean creating a more dynamic IT environment that removes technology constraints and allows self-service options.
4. Consumerisation
Mobilisation
Social media
Cloud
Vendor consumerisation
5. Really?
Over the last
3 years user-it
added …
more to productivity
than corporate-it.
4 Copyright 2012 FUJITSU
6.
7. Enterprise Social Software
** Atlassian Confluence omCollab, open source
BroadVision ClearVale Open Text
Clarizen Work MGMT Solutions Oracle Beehive
Concursive Corp, open source Oracle WebCenter
Cyn.in, open source Present.ly by Intridea
** Elgg, open source Qontext
eXo Platform Socialtext
** Google+, Sites etc. Socialwok
** IBM Lotus Connections Telligent Systems
INgage Networks Traction Software
** Jive Software Tiki Wiki CMS , open source
Jumper 2.0, open source XWiki
Knowledge Plaza ** Yammer
** Microsoft SharePoint Yoolinkpro
MindTouch, open source ** Trainer’s house sydän
** NewsGator Technologies ** Cisco Quad
nGenera ** Liferay, Open source
Novell Pulse ** Salesforce Chatter
9. 2013 PC tai Windows ei enää ole valtaa
pitävä ympäristö, vaan mobiilit järjestelmät
2014 mennessä 60% it-yksiköistä hankkii
sovelluksensa privaateista appstoreista
Mobiilisovelluksia tuotetaan 4 kertaa
enemmän kuin pc-pohjaisia.
11. Enterprise and tablet computing?
Apple
Virtualisation
Google
Microsoft
Cloud
Separated secure business
apps forincluded
always communication and
document iCloud
management.
Google, Drive, ? Cool
Live, Skydrive, ?
Trendy
No sensitive data in Itablet.one
Who owns your data? want
Where does it travel?
email, files, calendar…
Management and governance…
Who follow your comms?
another story.
Support?
12. Cloud provides business innovations
Self
Service
Network
On Access
Rapid Demand Resource Faster
Elasticity Pooling Start Up
No
Minimal Capex Lower
Pay As Management Out Cost
You Go Sourced
13. What causes shadow-it?
Historical division: it and business
Centralised it
Rigid it methodologies
Few vendors, few choices, ”usual suspects”
Functionality over efficiency
Functionality over architecture
“The more critical and important the application is, more
harder it is to use and learn”
“SAP rekisteröintivariantti”
14. It way
Access and security
Licensed and controlled
Cost and efficiency, productivity
Single optimized environment
Traditional business app – form based user interface
Development mentality (long, complex, best practices)
Vs. quickly something which is good enough and fun to use
with easy access from anywhere and anytime
15. Key Expectations of End-users
Luxury of Choice, Less Problems,
Personal Help Access Anywhere
Any Device
Placeless team working Access Anytime
Expectations
Easy Access to Applications Make 24/7 Services
Corporate My Work Easier
Documentation
Copyright 2011 FUJITSU
16. High level it decision drivers
Copyright 2012 FUJITSU
18. Case Cisco
More then 1 year ago, Cisco IT
moved from an environment
where all devices were
corporate-owned and controlled,
towards an environment allowing
end users to choose from a broad
catalog of devices as well as use
their own devices.
One year later
Mobile device count grew 59% up to
more then 43.000 devices. iPhones
take up 40% of those devices,
BlackBerry 32% and Cisco IT now Citrix (2011): 94% of enterprises will
sees a rapidly growing community of
Tablet users (15%), as well as accept BYOD around 2013.
Android device users (10%). Savitz & Viveros (2011): some kind of
BYOD exists already in over 70%.
Copyright 2012 FUJITSU
19. What to do?
Monitor
Recognize shadow IT
Guide
Users can and users do
Modern enterprise can’t avoid it
Keep threats in mind and
Impact can be positive
control them
Copyright 2012 FUJITSU
20. Standardization Means Creating Dynamic it
The one-size-fits-all model is
under strain from consumer it
Consumer technology is an
opportunity, not a threat
Organizations will remove
technology constraints, such as
fat clients or high-touch/silo apps
People use their own technology
in the workplace Governance and risk perception will change
Greater agility and empowerment of users
Organizations will have to be
Support agile working and fast decision-
able to determine the best source making
of any service at any given time Self-service and consumer services will
become the norm
21. Measurement
Shadow-it is a thermometer
If it isn’t working, something else, ie. shadow-it is
22. Evolution of end-user services
Workspaces for
individuals, projects,
teams, expert networks
Corporate
Hosted shared cloud
Personal
desktops (VCS)
Cloud - SUI
Private
App Context aware cloud
repositories Virtual profiles provisioning
Virtual desktops App Reverse Synch. local
virt. apps VM cache
publishing
Locked & well
managed PCs
2008 2011 2014 2017
23. And discussion follows…
Esa Aho, Fujitsu Finland
Twitter: @esa100
Google+: esa aho
Web: www.technology-perspectives.com
Google Play: Technology Perspectives