Ed Hayes, CLSSBB, MBA
6 SlideShares 12 Seguidores
Personal Information
Organización/Lugar de trabajo
Richmond, Virginia Area United States
Ocupación
Client/Matter Business Intelligence Data Manager
Sector
Legal
Sitio web
http://ehayes@hunton.com
Acerca de
Manages the firm's database of demographics and related information about clients and matters. Ensures that the appropriate data elements are identified by firm management, gathered in a timely manner and maintained accurately. Oversees the smooth flow of business intelligence among departments and practice groups to support client/matter management and analysis, and business development.
Datos de contacto
Etiquetas
lean lean six sigma lss problem solving collaboration conceptual blending distractions customer service organizational health resistance to change building trust dysfunction organizational effectiveness silos autopsy blame game mistakes
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Presentaciones

(6)
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Bridging Organizational Silos

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Putting It All Together

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Healthy Organizations

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What Is Clouding Our Customer Focus

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Conceptual Blending

Hace 11 años • 331 Visualizaciones

Lean Six Sigma in law firms

Hace 11 años • 421 Visualizaciones
Personal Information
Organización/Lugar de trabajo
Richmond, Virginia Area United States
Ocupación
Client/Matter Business Intelligence Data Manager
Sector
Legal
Sitio web
http://ehayes@hunton.com
Acerca de
Manages the firm's database of demographics and related information about clients and matters. Ensures that the appropriate data elements are identified by firm management, gathered in a timely manner and maintained accurately. Oversees the smooth flow of business intelligence among departments and practice groups to support client/matter management and analysis, and business development.
Etiquetas
lean lean six sigma lss problem solving collaboration conceptual blending distractions customer service organizational health resistance to change building trust dysfunction organizational effectiveness silos autopsy blame game mistakes
Ver más