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1. A Team C presentation by Denny Tabula,
Edward Charfauros, Rowan Kamaunu
Innovation Process For Bank of Hawaii

2. • History
• Four Steps Assisting BOH
• Idea Management
• Measuring our results
• Maintaining Success
• Conclusion
• References
• Questions and Answers
Agenda

3. •1897 - Bank of Hawaii (BOH) founded as the largest independent financial
institution in Hawaii.
•1976 - BOH introduces the entree card and its bank debit card for alternate
purchases.
•1982 - BOH establishes the first international banking facility (IBF) in Hawaii to
compete.
•During the 90s - BOH implements the Bankoh Access Card for acceptance at
most supermarkets and becoming the first bank offering online banking in
Hawaii.
•From 2000 to 2010 - BOH implements electronic banking solutions:
•e-Bankoh for Business, free Internet banking service for small
businesses the Internet-base cash management service.
•The first broadband wireless ATM after partnering with Sprint Hawaii.
•Hawaii’s first wireless mobile banking service using the Internet upon
hand held devices.
•BOH smart money seminars for free financial education.
•BOH enters arrangements with China UnionPay (China’s leading credit
card provider) as its China UnionPay’s first agreement with a United
States financial institution.
•BOH offers leading-edge technology (such as the first major bank in
Hawaii to launch its iPhone application) and global investment
expertise.
(Bank of Hawaii, 2012)
History

4. The first step is recognizing Bank of Hawaii’s (BOH)
power and limits.
The second step tests the relevance of the mental models
against BOH’s changing environment, as it progresses toward
generating new models.
The third step is overcoming inhibiting factors, such as
lacking information, trust, style, and member’s expectations.
The last step is model implementation, model
assessment, and model strengthening.
Step 4Step 4
Step 1Step 1
Step 2Step 2
Step 3Step 3
Four Steps Assisting BOH

5. • Concept to Cash Process
Idea Management
• Generate new ideas
• Determining BOH unmet wants and
needs
• Capture ideas
• Structuring the BOH business plan
• Evaluate ideas
• Recording a thorough analysis of BOH
ideas
• Develop ideas/products/services
• Gathering teams of experts for each idea
for testing and analysis
• Launch products/services/concepts
• Setting up meetings between team
experts, management, and consultants
for approval and finalization

6. • One: Partnerships with other United States banks for Hawaii
residents and their children attending college or moving
throughout other states within the United States.
Innovation Champions
• Two: Innovative consideration by adding 24-hour accessible
kiosk machines with instant check deposit capability for BOH
account holders.
• Three: Innovative consideration implementing an emergency
automation service for quick cancellations concerning both loss
and stolen bankcards.

7. • BOH models and mindsets are Customer-
centric and techno-centric
• The first step is recognizing Bank of Hawaii’s
(BOH) power and limits.
• The second step tests the relevance of the
mental models against BOH’s changing
environment, as it progresses toward
generating new models.
• The third step is overcoming inhibiting
factors, such as lacking information, trust,
style, and member’s expectations.
• The last step is model implementation, model
assessment, and model strengthening.
BOH Models and Mindsets

8. Four Phases of the Innovation Process
• Teaming
• Ideation
• Design / Creation
• Closing the loop

9. • Primary Data
- Data collection
• Research approach
- Quantitative research
- Qualitative research
• Collect, analyze and interpret our data.
Measuring Our Results

10. Maintaining Success
• Deming quality rules
• Determine goals and targets
• Determine methods of reaching
goals
• Engage in education and training
• Implement to work
• Check the efforts of implementation
• Take appropriate action
• Repeat

11. 0
1
2
3
4
5
Kiosks
Insurance
Partnerships
Mobile Apps
BankofHawaiiInnova onProjec on
2012 2013 2014• BOH current operates a customer-centric way. The
internal and external ideas from customers and
employees gives BOH insight.
• The combination of showcasing its new innovative
products and services, as its technological
innovations decreases transaction times, increases
rapid growth, and progresses financial investments
while providing customers 24-hour access and
lowering employee labor costs.
• These innovative considerations attract substantial
private sector investment and maintains customer
loyalty by expanding nationwide through hand held
electronic device applications.
• BOH continues creating necessary gains upon
expanding its financial access without compromising
its financial stability. Currently BOH offers unique
opportunities for its policymakers to advance
financial inclusion ideas toward promoting economic
resilience beyond survival. Bank of Hawaii
Projections
Conclusion

12. • Bank of Hawaii. (2012). About bank of hawaii. Retrieved from https://www.boh.com/sites/about-
us/history.asp
• Phillips, J., & Hering, D. (2005). Innovate on purpose. Manuscript submitted for publication, NetCentrics
Corporation, Retrieved from http://www.innovationtools.com/PDF/Innovation-Concept_to_Cash.pdf
• Foster, S. T. (2007). Managing Quality. Integrating the Supply Chain (3rd ed.). ISBN: 9780132206440, :
Prentice Hall.
References

13. Questions? Need More Information?