Young People make up the largest population of the world, and are currently taking over workplaces, but are the workplaces prepared for them? This Presentation is on how to better prepare for Young People at your workplace. It was initially created for the purpose of Training Senior Managers of the Nigerian National Petroleum Corporation by Ms. Ekemini Akpakpan in 2018. After the Training, many Workplace Leaders have found this useful for better work-relations with millenial employees.

1. THE EMOTIONALLY INTELLIGENT
LEADER & MILLENNIALS AT WORK
THE PERFECT WORKPLACE CULTURE FOR
MILLENIALS

2. OBJECTIVES
At the end of the class Participants will be able to:
• Create a workplace culture suitable for millennials
• Balance workplace expectations and the needs of millennials
• Harness the potential of millennials for work

3. GIVE THIS SOME THOUGHT!
Did you know The Computer is not made up of only
Software and Hardware
Many people don't know about the Peopleware, which is
the most important part of the Computer.
The Peopleware comprises the users. If the people who
use the computer don't know how to USE the Computer
it doesn't work.
PEOPLEWARE IS THE MOST IMPORTANT

4. MANAGING WORK RELATIONSHIP BETWEEN
THE BOSS AND MILLENNIALS
EMPATHY IS KEY

5. Motivation
The ability to
experience and relate
to the thoughts,
emotions, or experience
of young people.

6. CASE STUDY
A Forward Thinking Photography Company comes to Town. They offer Qualitative
and Top notch services. They have Energetic and Innovative Team Members who
are mostly millennials.
They are doing well, and gain a reputation as an innovative business.
SUDDENLY, THERE IS A CHANGE
• A new Manager
• He sends staff home for not dressing ‘corporate'
• He is more inclined to 'following process' not necessarily efficiency
• His disciplinary measures are a bit high-handed
THE OUTCOME
In less than a year employees withdraw, their favorite clients withdrew, and the
Company folds up.
WHAT COULD HAVE HAPPENED?

7. WHEN THERE IS EMPATHY
TRANSFORMATIONAL LEADERSHIP
You are Able to effect change in the
lives of people, because you care about
them.
AUTHENTICITY IN LEADERSHIP
Letting others have a voice when you
are aware of them. Aware of their
fortes, their capabilities, their
grievances.
EFFECTIVENESS IN LEADERSHIP
There is effectiveness in leadership when you create shared
direction, and alignment because you are aware of team
members’ differences in perspectives, values, and cultures and
seek to harness it.
Efforts then become cohesive, and productivity is increased.

8. RELYING ON POWER DISTANCE TO PROMOTE
EMPATHY AND AS A RESULT PERFORMANCE
HIGH ‘POWER DISTANCE’ CULTURES HAVE POWER CONCENTRATED AT
HIGHER LEVELS OF AUTHORITY.
FOR EXAMPLE THE YORUBA CULTURE IS A HIGH POWER DISTANCE
CULTURE.
Power Distance is the degree to which members
of an organization or society expect and agree
that power should be stratified and
concentrated at higher levels of an organization
or government.

9. A Research by Center for
Creative Leadership USA
analyzed data of 6,731
Managers from 38 countries
to determine the
relationship between High
Power Distance and
Empathy, and how it affects
Work Performance. The
results show that in High
Power Distance Culture
there is accelerated
Performance.

10. HOW EMPATHY IS CHARACTERIZED IN HIGH
POWER DISTANCE CULTURES
• Empathy is characterized by leader-subordinate relationships.
• A leader will assume the role of a parent and feel obligated to provide
support and protection to young people under his or her care.
• When Young people feel unsupported there is tendency of a huge
disconnect, because Bosses fail to create a supportive environment.
• In high Power distance cultures there is a natural tendency for Young
people to look up to the Bosses for support and experience in navigating
through career and life. When they are supported, Leaders can draw the
best from them.

11. CASE STUDY
• A young employee finds the conditions at his workplace is no longer suitable.
• His expectation is a raise because of his workload.
• He leads all the teams, works long hours, and his Bosses attests that he over-
delivers.
• He feels under-valued, under-compensated and resigns.
• The Company renegotiated for him to come back two months after they
realized his shoes were too big to be filled. But now the employee
renegotiates to his favor, at the cost of the company.
• He now works for the same company on a contract-basis, he is paid more than
he was asking for before resignation, and works less hours from home.
WAS IT NECCESARY TO HAVE LET HIM RESIGN? WHAT COULD HAVE BEEN DONE?

12. A MILLENIAL DRIVEN WORKPLACE:
HOUSE OF TARA
• House of Tara is a pioneer in the
beauty and makeup industry in
Africa.
• It established Nigeria's first make
up studio and make up school.
• In 2004 launched the Tara Product
line, a brand that promotes ethics
and ethnicity.
• House of Tara currently has 24
studios in Africa.
• It has 10,000 beauty
representatives in Nigeria.

13. NOTES FROM TARA FELA-DUROTOYE
Tara Fela-Durotoye is the Chief Executive Officer and
Creative Director, House of Tara International.
She is a veteran in the beauty industry. Tara started the
chain reaction that has produced over 3500 make-up
artists from her makeup school.
She is known for empowerment; and has succeeded in
empowering 4000 young women through her Tara
Orekelewa beauty representatives’ initiative that
makes them financially independent, improves their
self esteem, and builds their marketing and
entrepreneurial skills.

14. BOSSES SHOULD TREAT MILLENNIALS LIKE A
WORK IN PROGRESS
“I am a nurturer, a mentor and an
enabler…
Employees who come to work with you
are your ‘Josephs’. They come with value
to give but as employees we need to see
it harness and showcase to the world.”
- Tara Fela-Durotoye
How do we bring out the best
in young people?
How do we provide them an
enabling environment?

15. CREATE A SENSE OF OWNERSHIP THEREBY
CREATING A SENSE OF RESPONSIBILITY
“I believe I have incredibly gifted
team members and I show them by
believe by giving them Autonomy.
Showing them my weaknesses and
extending empathy to them.”
- Tara Fela-Durotoye
How do we recognize the
competencies of
millennials?
How can we channel the
competencies of
millennials?

16. APPEAL TO THEIR HUMANNESS
“People are human and want to know you care for
them then they will go to any mountain for you.”
- Tara Fela-Durotoye
Will you go out of your
way to be there for your
subordinate?
What are some ways you can
show kindness to a team
member?

17. ENCOURAGE OPENESS
“I reward openness by commending any one who gives
not so complimentary feedback.
Why is this?
Because culturally the leader ‘can’t’ be corrected. In
order to encourage genuine truth telling I highlight
moments when staff have given feedback to ensure that
they know I want them to feel free to do so.
I recently went on a listening tour to all stores across the
country with what intent? To hear the hearts and minds of
the team.”
- Tara Fela-Durotoye
Do you give
opportunities for team
members to give
feedback?
What grievance systems do
you put in place?
And Do you address
grievances?

18. LEADING BY INSPIRING
“Leading by inspiring is painting a picture of the future of
the company, and their picture in that picture gives
people hope.
As a manager I wanted to only implement my set of
activities and achieve my goals. As a leader I learnt that
my people needed to work in a place where their goals
was one of the other things.
People wanted to see a vision of the future ,how their
future was tied to it .People wanted to be part of making
a difference”
- Tara Fela-Durotoye
What is the big picture
of your company or
department?
how do your team
members goals fit
into the big picture?

19. DELIBERATELY BREED TRUST
“There is a tendency to have an ‘employees are evil’
syndrome.
As long as you have this mindset you will never see the
diamonds in your team…
I killed the mindset, and encourage team members to
believe the best in their managers
Have I had bad employees who have taken the hand I have
given for granted. Yes there are. But I insist that they are
not a majority
I always say for those situations ‘for every 12 disciples
there will always be a Judas’ so I get my focus off the ‘1’
and focus my attention on my remaining 11”
- Tara Fela-Durotoye
Think of one incident
that has inspired trust
between you and a
team member?
Think of one incident
that has inspired
mistrust between you
and a team member?

20. MORE EXAMPLES
• MY FATHER
He has built a good rapport with his
students. They all nickname him
‘sweetheart’.
He is 70, and has worked as university
Lecturer for over 40 years.
He maintains at that at the core of
relating with young people is
emotional intelligence.
His student find him supportive in
understanding, motivating, and
coaching them.
• AN INSTANCE OF REBELLION
BETWEEN STUDENTS AND THE GOVT.
HANDLED WELL
The Lagos State Government organizes
the RSW initiative to give final year
students a soft landing in the job
market.
One day a handful of the students
rebel.
The Lagos State Government threatens
to take serious disciplinary measures,
but reduce it once they find that the
students are repentant.