Process Excellence Regional Forum - CEE

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Join the rest of the CEE Business Process Excellence Community

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The only forum for Business Process Excellence professionals in the CEE who
want to know where they are going, and how they are going to get there.
Two Day Conference and Breakfast Briefing: 30 November - 01 December 2010
Pre-Conference Workshops: 29th November 2010
Location: Le Meridien Bristol Hotel, Warsaw, Poland

Secure total Business Process Excellence across your
organisation and capitalise on the growth across the CEE
Learn from 16 leaders of
www.processexcellencecee.com

the most advanced business 21st Century business needs to base its
process excellence programmes operations on the essential processes and
in the CEE region:
not its functions in order to be successful.
Dr. Cristian Matei, Operational Business
Improvement Manager/MBB
Alstom Power Thermal Services Dr. Cristian Matei, Operational Business Improvement Manager/
MBB, Alstom Power Thermal Services, Forum Chairman
Nicolas Pascault, Partner & CFO,
Brunswick Rail Limited
Martin Mueller, COO, The first and only Business Process Excellence
Allianz Forum focusing on the unique challenges in
Megs Suratkal, Director of Global Outsourcing, Central Eastern Europe will ensure you return
Acronis
to your organisation ready to make significant
Codin Caragea, BPM Director,
OTP Bank Romania improvements to enhance your profitability,
Peter Gulbinat, Business Improvement Director,
productivity and delivery to your customer:
Alstom Power Thermal Services
Evin Kose, Vice President of Cost Management,
Get in shape: Eliminate non-value-added
Finanz Bank activities and cost with an entire afternoon dedicated
to Lean deployment
Joanne Faulkner, Director Lean Six Sigma EMEA
& Global Program,
Stanley Black and Decker Ensure customer
retention and
Bartosz Staszczyk, Head of Operational Excellence, increased growth
Maxcess by fully utilising your
Piotr Pawłowski, Six Sigma Master Black Belt, Voice of the Customer
Siemens
Ferenc Szalanczi, Central Lean Champion, End-to-End: Engage
SCA Packing your whole organisation
to ensure an effective
Agnieszka Majek-Ogniewska, Lean Coach rollout of your
and Performance Manager,
Danone Business Process
Excellence
Wojciech Znamierowski, First Choice PM, programme by
DHL Express
tackling CEE specific
Agnieszka Mietz, Lean Director, Poland, cultural challenges
Alcatel-Lucent
Milan Gazdik, Lean Six Sigma Lead,
Vodafone Czech Republic

Sponsored Media Partners:
by:

0800 652 2363
+44 (0)20 7368 9301 enquire@iqpc.co.uk www.processexcellencecee.com
+44 (0)20 7368 9300

“ It has been valuable from a networking
perspective, new insights in business

”
development processes and new ideas.

Stephan Cunliffe,
General Medical Council
- A Past delegate

Deploying Process No matter what part of your Business Process Excellence Programme is your
priority right now you can be sure that the Process Excellence Regional Forum
Improvement across for Central Eastern Europe will discuss it.
your organisation? More than an academic exercise, this forum is full of first hand case studies and
We’ve got it covered! examples of best practice from across your region, selected exclusively for their
relevance to you as a Business Process Excellence expert working in the CEE region.

Localised research with Aims and intended business benefits for
your CEE based peers Business Process Excellence Programmes
combined with the according to our recent survey
global perspective from
our Business Process
Excellence Survey will 30%
ensure that this agenda
meets your key aims to: 25%
1. Reduce your costs

2. Increase the satisfaction of
20%
your customer

3. Improve the value for your customer
15%

4. Increase your market share, 10%
revenue and working capital

5. Decrease the number of defects 5% Ch
Inc an
in your processes Inc rea ge
Inc rea Ma se Cu
rea se rke v Re ltu
Re t S enu re
6. Adapt your organisation’s culture du Sa se Va Cus
to one that readily accepts
0% De
cre
Cy ase
ce
Co
tisf Cu
ac sto
tio me
lue tom
er
ha es
re /
cle De sts n r
Process Improvement Tim fec
es ts/

Not bad for two days out of the office.
Read on for more information about
how companies such as Stanley Black Commissioned by Six Sigma and Process Excellence IQ –
and Decker, Alstrom and OTP Bank to download the full report, go to our information centre at
Romania have achieved these results. www.processexcellencecee.com

Do you have a solution to This forum has been designed to meet
a Process Excellence problem? the needs of those working in:
Does your consultancy offer sound advice and training? BPM
Are you developing the next essential software tool? Is Lean
your industry insight worth investing in? Six Sigma
Business Process Excellence
This regional forum will give you the perfect Continuous Improvement
opportunity to connect with the Process Excellence Change Management
Community across the CEE region. Senior level Operations
executives who are investing in Business Process Quality
Excellence, examples of which can be found in the list Customer Retention
of speakers, will be in attendance. Everyone else looking to make key improvements to
For more information about how you can gain access the running of their organisation by cutting costs whilst
to the Central Eastern European PEX community, on- increasing value
site branding, thought leadership opportunities and
exhibition spaces, call us on +44 (0) 207 368 9300 or Not sure if you fit with the above but would like to find
send us an email to sponsorship@iqpc.co.uk out? Email us at enquire@iqpc.co.uk

0800 652 2363
+44 (0)20 7368 9300

Pre Conference Workshops - 29th November 2010
Optional Breakfast Briefing - 30th November 2010

Kick start your learning and networking experience in an informal and interactive atmosphere in these
specially selected workshops. Designed specifically with discussion in mind this is your opportunity to get
clarification on the most essential aspects of your Business Process Improvement Programme.

09:00 – 11:30 Workshop A

Integrating Quality and Lean and Six Sigma
No facet of your organisation should be excluded from the reach of Lean. Applied in a systematic, end-to-end manner
huge savings of time and resources can be made. In this workshop you will ascertain how many pillars of your
organisation can be improved with the application of Lean Six Sigma with particular focus on the impact on Quality
and value for your customer:
Achieving excellence across your organisation: Integration of quality and LSS application to ensure
customer delivery and retention
Balancing quality assurance and waste reduction to ensure cost effective delivery to the customer
Application of Lean Six Sigma within Quality Matrixes and integration of KPIs
Milan Gazdik, Lean Six Sigma Lead, Vodafone Czech Republic

15:00 – 17:30 Workshop B

End-to-End analysis of your Business Process Excellence Programme
for maximised success
Have you reported success in your Process Excellence Programmes so far? Maximise the efficiencies already
capitalised on by taking the next step… integration. Integration of all the different areas where process improvement
is relevant for a joined up approach is essential if you want to fully optimise your working processes for a holistic
end to end approach. In this workshop you will discuss the following three Cs:
Cooperation between commercial and production aspects of the business
Communication with different parts of the business – how will it differ between departments?
Collaboration between global and local representatives
Codin Caragea, BPM Director, OTP Bank Romania

07:45 – 08:45 Optional Breakfast Briefing (Please select when booking at no extra cost)

What is Lean Six Sigma and Process Excellence?
Designed for companies at the beginning of their Process Excellence journey, make sure you’ve mastered the basics
before the conference begins.
What are Lean, Six Sigma and Business Process Excellence?
What are the key tools used within Lean, Six Sigma and Business Process Excellence initiatives?
Building a new Lean, Six Sigma and Business Process Excellence programme from scratch - where to start!
This session is still open, do you have wide experience with Six Sigma and Process Improvement that you feel would benefit
a group of professionals starting out on their journey?
Give us a call on +44 (0) 207 368 9300 or enquire@iqpc.co.uk

BMGI provides people-driven solutions to your most pressing business problems. Working with your
Sponsored by people, BMGI delivers a wide range of services to help you succeed. Be it global or local, big or small,
strategic or tactical, we help you find unique solutions to your specific problems. With offices throughout
the Americas, Europe, Africa and Asia, BMGI delivers services in multiple languages and with a deep
understanding of local cultures. BMGI’s clients around the world include such companies as: Credit
Suisse, Avis Budget Group, Philips, RBC Dexia, TNT Express, China Chemical, Alcatel-Lucent, Hitachi,
and many others. For more information, please visit www.bmgi.com. BMGI – Problem Solved!

0800 652 2363
+44 (0)20 7368 9300

Day 1 - 30th November 2010
08:30 Registration and Check in
09:00 Chairman’s Opening
Dr. Cristian Matei, Operational Business Improvement Manager/MBB, Alstom Power Thermal Services
09:15 Keynote Presentation: Maintain corporate buy-in by ensuring a favourable ROI on long term Business Process
Improvement programs
How do you ensure you can clearly show returns on your projects?
Address your reporting procedure to place your project in the most favourable light and further highlight the ROI and business
benefits of your programme
Align your programme with the corporate strategy to maximise engagement from your leadership
Nicolas Pascault, Partner & CFO, Brunswick Rail Limited
10:00 Speed Networking

10:30 C-Level Discussion Session: Leadership Engagement and Top Down Deployment
According to a recent Six Sigma and Process Excellence survey, only 22% of BPE Projects that lack senior level support succeed, compared
to 88% of those with it. Optimise the application of your Business Process Excellence Programme by ensuring you:
Optimise communication with your Executive Leadership communications for enhanced buy in
Prioritise the information you send up the line by streamlining your results reporting to the Board
Inspire the wider workforce and give your programme the best chance for success by utilising the top down message
Nicolas Pascault, Partner & CFO, Brunswick Rail Limited
Martin Mueller, COO, Allianz

11:15 Morning Coffee and Networking Break

11:35 Knocking Down the Cost of Poor Quality – A Global Case Study
It’s a fact, creating a high quality service or product can cost your business a significant amount of money. Make sure you are satisfying
your customers and your business by driving down that cost without sacrificing the overall quality. But before you start ripping out the
costs, use a balanced approach by considering how you will:
Design or improve your processes to deliver expected product or service performance
Prevent defects rather than fixing them with an integrated approach
Save money by identifying and eliminating essential and non-essential costs
Peter Gulbinat, Business Improvement Director, Alstom Power Thermal Services

12:20 Business Process Management: Getting the Basics Right to Ensure Successful Delivery, Return
on Objectives and Value Creation
Streamline the application of a BPM system by laying the foundation for success and creating a clear implementation roadmap
Maintaining flexible processes and realistic targets
Making the right choice of technology
Starting at department level before you expand BPM to the whole business
Overcoming key barriers: people, change and performance
This Session is still open – If your company has an excellence story to tell or an example of a great BPM tool, give us a call on
+44 (0) 207 368 9300 or email us at enquire@iqpc.co.uk

12:45 Lunch and Networking Break

Get Lean After Lunch
An afternoon dedicated to the advancement of Lean Methodologies – As your organisation moves out of the recession,
now is the perfect time to get your business in shape.

13:45 Interactive Workshop Sessions – Specifically designed to be longer sessions with more time to consider the key issues in a more
interactive format. Now is the perfect time to ask any questions you have on Lean Deployment.

Interactive Session: Learning about Lean Introduction Interactive Session: Advanced Lean Embed your
and review of key Lean Principles and their programmes and manage multiple projects to
deployment to get you headed off on the right track maximise the reach of your Lean initiatives
Specifically designed for delegates at the beginning of their Aimed at delegates who are a few years into their Lean
Lean journey, this interactive session will guide you though the Improvement Programmes, this discussion and exercise-led
basics for setting up and sustaining initial engagement in your session will help the more advanced practitioners to:
lean projects, you’ll cover topics: Identify areas where Lean adoption can be expanded for
Why? The business benefits of Lean deployment maximum ROI
What? Which areas of both Manufacturing and Service Support Lean expansion with effective project
businesses are best suited to Lean analysis management of multiple projects
How? Core Lean Tools to implement in your organisation Improve cultural acceptance by building Lean into the
Agnieszka Majek-Ogniewska, Lean Coach and capabilities and consciousness of your workforce
Performance Manager, Danone Integrating Lean with other Process
Improvement Methodologies
Ferenc Szalanczi, Central Lean Champion, SCA Packing

15:15 Afternoon Tea and Networking Break

Lean Budgets: Cost Reductions using Lean
2011 will be a year for both growth and austerity as organisations look towards the recovery. Lean can be a great tool to cut out the
unnecessary costs in a bid to get your company into shape but how do you get the most from the methodology?
Fully utilise local knowledge and engage all personnel with cost analysis
Limit redundant action by assessing workflows for costly non-value-add activity
Improve clarity by ascertaining a clear structure of budgetary accountability
Bartosz Staszczyk, Head of Operational Excellence, Maxcess

16:30 Programme Planning and Capability Building
Planning and prioritisation of projects and building a strong team are essential as you embark upon the Business Process Excellence
Improvement Journey. Make sure you:
Streamline the application of your programme and increase buy in by staggering and prioritising projects
Create an action plan for the programme deployment by prioritising projects according to internal and external information
Maximise the efficiency of your Process Improvement team
Speaker TBC - See website for information updates

17:15 - 17.30 Chairman’s Closing and Close of Day One

0800 652 2363
+44 (0)20 7368 9300

Day 2 - 1st December 2010
08:30 Registration and Check in
09:00 Chairman’s Opening
09:15 Whole Delegation Discussion: Ensure Workforce Wide Buy-in to maximise the benefits of your process
excellence programme
It’s an issue that always requires discussion because it is just so difficult to solve…
Make sure you get buy in from all levels of the organisation by:
Tailoring your communication method and style to engage different sectors of your workforce
Ensuring end-to-end application by embedding new processes into the DNA of each department
Increase uptake across all corners of the workforce by utilising informal leadership structures
In round tables, groups will have the chance to discuss and create an action plan to enhance the buy in from their organisations
Codin Caragea, BPM Director, OTP Bank Romania

10:00 Business Transformation and Restructuring to increase profitability through the application
of Business Process Excellence Strategies
Repetition of work? Multiple sign offs in each function? Cross-over in responsibilities? Business process and organisational
transformation can be difficult to master. Consider how you will:
Improve workflow by restructuring business functions to maximise their efficiency
Reduce points of contact and streamline business processes when two teams come together by reviewing the new management structure
Maintain employee engagement throughout as you amalgamate and change workforce structure
Joanne Faulkner, Director Lean Six Sigma EMEA & Global Program, Stanley Black and Decker

10:45 Morning Coffee and Networking Break

At the Customer, For the Customer - Extended session dedicated to your customers. Internal and external they are central to the
running of your business, but are you being pro-active enough in meeting their needs?

11:15 VOC vs VOB: Aligning Customer and Business Satisfaction
Balance the need to provide a high quality product / service with the business need to improve overall profitability by reviewing the
relationship between these two aims.
Identify potential areas of cross over between VOB and VOC feedback and please all your stake holders
Cost Vs Benefit– prioritise customer led projects according to benefits to your business
The effectiveness of your current Business Process Excellence framework in delivering to both groups
Collect varied feedback by identifying different sources for Voice of the Customer
This extended session will merge presentation with discussion to ensure that you are comfortable bridging the gap between meeting the
needs of your customer and the requirements of the continued running of your business
Megs Suratkal, Director of Global Outsourcing, Acronis

12:45 Lunch and Networking Break

13:45 Award Winning Business Process Excellence Programme: How DHL are looking to become “First Choice” for
their customers
Winner of the European Process Excellence Awards, DHL’s “First Choice” Project demonstrates the benefits of an End-to-End approach
for the customer. See how this global initiative has been applied and adapted for their Central Eastern European operations:
Putting their customer at the heart of their Process Improvement programme
Consistent application of the First Choice Model to provide Quality for the customer
Projects are easily prioritised as all actions must demonstrate a clear customer benefit
Wojciech Znamierowski, First Choice PM, DHL Express

14.30 Discussion Session: Global to Local
Taking global initiatives and large company thinking to a localised level is a big challenge. You need to align the macro perspective with
the micro realities. Now’s the time to ask your peers, perhaps your questions will include:
How do you ensure an open dialogue between HQ and local offices that limits confusion on the roll out of your business
process excellence programme?
What level of changes should be made to global initiatives to ensure they are appropriate to the local operations?
To what extent do local operations need to change to fit in with the Global Strategy and Operating Standards?
Bartosz Staszczyk, Head of Operational Excellence, Maxcess
Joanne Faulkner, Director Lean Six Sigma EMEA & Global Program, Stanley Black and Decker
Piotr Pawłowski, Master Black Belt, Siemens

15:15 Afternoon Tea and Networking Break

15.45 Cost Based Optimisation – KPI creation and analysis to keep your costings in check and ultimately save your
organisation money
Managing cost is critical but should not be at the expense of efficiency and optimisation; cost analysis will help you to keep costs in check!
Keep track of cost reduction performance by designing cost item KPIs to uses as a basis for analysis
Ensure quality of product and service isn’t compromised with a combination of cost management, efficiency and process optimisation
Modernise your approach with identification of the correct cost analysis platforms and analysis methodologies
Evin Kose, Vice President of Cost Management, Finanz Bank

16.30 Need results now? Deploy short, fast projects to achieve “Quick Wins” for your business and your customer
Optimise the impact of a fast moving programme by identifying the best methodology to use
Ensure useful results by ascertaining what “success” looks like – how do you measure it?
Deliver to your customer by linking and prioritising projects according to the needs of key clients
Agnieszka Mietz, Lean Director, Poland, Alcatel-Lucent

17:15 - 17.30 Chairman’s Closing and Close of Conference

0800 652 2363
+44 (0)20 7368 9300

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Two Day Conference and Breakfast Briefing: 30 November - 01 December 2010
Pre Conference Workshops: 29 November 2010 Fax: +44 (0)20 7368 9301
Location: Le Meridien Bristol Hotel, Warsaw, Poland
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