This is the initial workbook you should be trained on while starting up with Avon. If no one has gone through the training with you (they don't know how, you just signed up online, they gave you old training materials), then print off this workbook and follow along with my video. The video to go along with this workbook, and the supportive flyers for a new Avon representative can be found at: http://www.kcmegastore.com/avon-reps/