This is a quick overview of ISO9001:2015 requirements for small business owners.

1. Quick guide to
ISO9001:2015
For small business owners

2. Overview
 This guide gives you a quick
overview of the ISO9001:2015
standard
 It is aimed at small business owners
who want to understand broadly
what they need to do in order to
become ISO9001:2015 certified

3. Leadership
 As a small business owner you already show leadership and
commitment by wanting to invest in ISO9001 certification
 This part of the standard also wants you to show that you:
 You take responsibility for your Quality Management System
(QMS)
 Promote and communicate the QMS
 Ensure you have resources needed to implement and
maintain the QMS and support other managers
 Ensure that the policies and objectives are established
and are compatible with strategic direction of company

4. Planning
 You need to determine the risks and opportunities in your
business
 You need to create quality objectives
 You need to show how you plan to achieve the objectives
 You need to plan changes to the QMS

5. Support
 The infrastructure and environment will be suitable to
provide and maintain the QMS
 You need to monitor and measure resources including
equipment for calibration
 Organisational knowledge such as knowledge gained from
experience shall be determined
 Determine the necessary competencies of management
and employees
 Communicate and make people aware of QMS
 Documented Information will be necessary for showing
the effectiveness of QMS and needs to be controlled

6. Operation
 You need to plan, implement and control processes
 Communicate with the customers and determine
requirements for your product or service
 Design and develop your product and service by:
 Planning your deign and development
 Determining inputs, controls, outputs and changes
 You need to control externally provided processes,
products and services
 Your product or service provision shall be controlled
 Release of your products and services shall be planned,
verified and validated
 Non-conforming outputs need to be controlled

7. Performance Evaluations
 You need to determine what needs to be monitored and
measured and the methods for doing so
 Customer satisfaction needs to be monitored
 You need to analyse and evaluate data from your
monitoring and measurement activities.
 Internal audits need to be carried out
 Management reviews need to be carried out.

8. Improvement
 Opportunities for improvement shall be determined
 Non-conformities shall be dealt with appropriately
 The root cause of non-conformities shall be identified
 You must improve the suitability, adequacy and
effectiveness of QMS

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