The document summarizes a staff training program and resources portal created at CES to support a college reorganization. It describes the program's goals, new college structure, and staff needs. A training committee designed phases using tools like Google Sites and Mediasite. Training included activities, assessments, and a resources portal. Evaluations showed dramatically improved scores and positive feedback. Recommendations include streamlining tools, addressing technology issues, and continuing evaluation.

1. UPCEA West
Oct. 3, 2013
Emily Moore, M.A.
Becky Ryan, M.A.

2. • Staff training program
• Learning Resources Portal
Case
Study
•What worked and what didn’t
•Recommendations for you
Best
Practices

3. Comprehensive Staff
Training Program
• Supports the CES
Reorganization
CES Learning
Resources Portal
• Compiles all training
resources online

4. Anticipated
growth
Agility Innovation
3 Goals
Financial
Effectiveness
Operational
Efficiency and
Effectiveness
Customer Service
Excellence
College Reorganization

5. New Structure: Team-based,
SDSU colleges and CA industry sectors
•4 Teams of 2 directors and 2 coordinators each:
•STEM (Sciences, Engineering, Health & Human
Services)
•Education & Osher Lifelong Learning Institute
•Business
•PAL (Professional Studies & Fine Arts / Arts & Letters)
•1 Project-based team of 1 director/1 coordinator
Program Development & Administration (PDA)Extension
Professional
Development
New
Initiatives
&
Outreach

6. • Differentiating and administering:
•Various types of credit/non-credit
•Myriad types of programs and courses
• Understanding and implementing:
•Different processes and procedures
New
knowledge
and skills
needed

7. A
D
DI
E
Assess
Design
DevelopImplement
Evaluate

8. Formally Informally
 Through the college-wide
reorganization meetings
◦ Determined goals and new
structure
 Through a staff member’s
class project
o Determined some of the drivers
and technology needs
 Staff collaborated in conducting Needs
Assessments
Assess

9. Formed Training
Committee:
•3 directors
•2 executive directors
•1 associate dean
Determined
technologies:
•Mediasite
•Google Sites
•Google Drive
Created learning
outcomes based on
needs assessment
Designed training
plan and
assessments based
on outcomes
Design

10.  Used Google
Sites to plan
collaboratively
◦ Project mgmt
◦ History
◦ Training Phases
1. Existing
2. New
Design

11. Adapted SDSU’s Center for
Teaching & Learning Evaluation
 Collaboration with SMEs
to develop:
◦ Job aids
◦ Learning activities
◦ Presentations
◦ Assessments
 Several staff were also
applying knowledge and
skills learned during
graduate programs
Design

12. CES Jeopardy
 Active Learning
◦ Activities specifically
designed to align to
learning objectives
◦ Allowed time to practice
and reinforce learning
 Made learning fun
◦ Game-based learning
◦ Incentivized Q&A with the
experts (candy)
Design

13. CES Learning
Resources Portal
 Created CES Learning
Resources Portal
◦ Training videos in Mediasite
◦ Job aids
◦ Q&A forum
◦ References and links
 Designed in Google Sites
◦ Free
◦ Password-protected
◦ Single login
◦ Accessible to 80+ staff
Design

14. Job Aid:
Types of Programs
 Developed job aids for
each training topic
 Support knowledge
acquisition and transfer
to on-the-job
performance
 Accessible anytime from
CES Learning Resources
Portal
Develop

15. • Continental breakfast
(pastries, fruit, coffee)
Made
training feel
welcoming,
special
• Showed by example that all
aren’t experts in everything
• It’s OK to ask questions and
admit when you don’t know
Fostered
trusting
environment
Implement

16. Established ground rules
to keep on task
Don’t check email during
training
Collected participants’
questions and answered
at specified times
Implement

17.  Agenda and Learning
Outcomes
 Pre-Tests and Post-
Tests
 Presentations &
Learning Activities
Implement

18. Test Results
•Evaluate
effectiveness
Evaluations
•Inform future
training designs
Processes
•Streamline and
address
inconsistencies
Evaluate

19. Dramatic change in test scores
between pre-tests and post-tests
Results

20. •Average number of staff who
reported they were “Very Likely” or
“Likely” to apply what they learned
during the training
97%
•Average number of staff who
reported they were “Very Likely” or
“Likely” to use the learning resources
and tools to do their jobs
99%
Overwhelmingly positive participant evaluation feedback

21.  Google Sites - a useful
collaborative platform, but…
◦ Need to streamline Portal & Planning
SItes
 Not a true project management platform
 Not an LMS
 Mediasite - recorded live trainings
with video of presenter and
presentation screen capture, but…
◦ Some technology issues
 Data loss of one of the training session
slides during a server transfer
 Difficulty with editing
 File accessibility/transfer challenges

22. Q&A Forum not used as
anticipated
 Aggressive timeline
had to be revised
◦ Staff in the training
committee had multiple
other responsibilities
 Q&A Forum
◦ Considering a new
medium that is easier to
search, faster

23. Continuation of
Training Phase I:
Implementing
Existing Programs
Next Training
Phase: New
Program
Development
Move all internal
trainings
documents into a
CES Learning
Resources Portal
college-wide
May transfer
content from the
CES Learning
Resources Portal
into the LMS used
by campus
Ongoing Evaluation

24. •What can be addressed with training and what can’t?
Do a training needs
assessment
•Include staff with varied expertise in training topics
•Specialized skills (instructional design, ed. leadership)
Form a collaborative
training team
•Develop assessments at the beginning
•Incorporate best practices from across your organization
Design training based
on learning outcomes
•Include perspectives of participants and stakeholders
Seek continuous
feedback