1. I Am a Patient, Engage Me
Admit me to your hospital as a person, a fellow human being, not “the next patient”
ATraining Exercise for Hospital Units
Copyright Clinical Linkages, Inc.

2. Explore “Patient Engagement”
During Admission Process
 How DoWe Engage
Patients in Our Hospital?
Three experiences every patient
incurs:
 They receive an arm band.
 They (or a family member)
answers multiple questions.
 They remove their own clothes to
wear a hospital gown.
Copyright Clinical Linkages, Inc.

3. Myself onYour Armband
 Look at me, I would like to see your eyes meet mine.
 Speak with kindness not efficiency, my answers will be more
complete.
Copyright Clinical Linkages, Inc.

4. Jeopardy on
Admission
Hospital Jeopardy
 Introduce yourselves, there are so
many of you asking me questions!
 If I forget what I told the last
person who asked me the same
question, treat me with kindness. I
am anxious.
 Apologize when you recognize
someone else has asked the same
question.You all need to share
information!
What is your
Name?
$100
$200
$300
$400
$500
What is your
date of birth?
$100
$200
$300
$400
$500
Are you
allergic to any
medications?
$100
$200
$300
$400
$500
What are you
having done
today?
$100
$200
$300
$400
$500
Do you
smoke?
$100
$200
$300
$400
$500
When is the
last time you
ate or drank?
$100
$200
$300
$400
$500
Copyright Clinical Linkages, Inc.

5. WillYouWear
This Gown?
 Recognize removing my clothes
is an act of submission to your
system.
 Prisoners and captives give
up their clothes.
 Treat me as the person I am, not
as a captive.
 I am embarrassed and anxious,
even when I am here for an
outpatient procedure.
Copyright Clinical Linkages, Inc.

6. Partner with Me
I want to understand and be part of the team.
Copyright Clinical Linkages, Inc.