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IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Advanced IT Analytics
A Look at Real Adoptions in the Real W...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Today’s Presenter
2
D...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Advanced IT Analytics
A Look at Real Adoptions in the Real W...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Sponsors
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IT & DATA MANAGEMENT RESEARCH,
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Agenda
• Methodology ...
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Methodology
6
IT & DA...
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What is Advanced IT A...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Demographics
• Size:
...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates, Inc.
Managerial over...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Organizational Insights
© 2016 Enterprise Management Associa...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Executive and ITSM were most likely to drive
advanced analyt...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Roles Supported by the AIA Investment
2016
• Domain average ...
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INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Integrated ITSM and O...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Functional Priorities
© 2016 Enterprise Management Associate...
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Use Case Perspectives...
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Functional Dimensions...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Top Business Metrics
...
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INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Top Use Cases for AIA...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
AIA and Dev/Ops/Agile priorities
19 © 2016 Enterprise Manage...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Technology and Design
© 2016 Enterprise Management Associate...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Priorities for Advanc...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Priorities for AIA Da...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
More than 90% Are Currently Aggregating Data
into a Central ...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates
Other Design Prioriti...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Application Dependency Mapping for Performance
led in Servic...
IT & DATA MANAGEMENT RESEARCH,
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AIA Deployments
© 2016 Enterprise Management Associates, Inc...
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69% were using multiple AIA solutions
and 31% were using jus...
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Deployment Dimensions...
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Top ACHIEVED Benefits...
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Success Perspectives
© 2016 Enterprise Management Associates...
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Success Rates Examine...
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AIA Success Rates Examined -2-
• Extremely successful were m...
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Success Rates Examine...
IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
2014–2016 Trends
© 2016 Enterprise Management Associates, In...
IT & DATA MANAGEMENT RESEARCH,
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2016 Compared to 2014
• 2014/ 2016 were generally
congruent,...
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2016 Compared to 2014 continued
• But 2014 to 2016 differ or...
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Summary: AIA Between the Lines
© 2016 Enterprise Management ...
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AIA Between the Lines – Deployments
• AIA Performance is a l...
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AIA Between the Lines – Market
• Actually, AIA isn’t exactly...
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Advanced IT Analytics: A Look at Real Adoptions in the Real World

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While there is a lot of buzz about advanced IT analytics (AIA), the global research from leading IT analyst firm Enterprise Management Associates (EMA) highlights what is actually going on, who is successful and why.

These slides - based on the webinar featuring Dennis Drogseth, VP of research at EMA - cover why successful AIA deployments leverage more 3rd party sources (the average is 15), support more roles (the average is 11), and why 96% of respondents want to integrate service interdependency data into their AIA solutions.
These slides cover:
**What are the more popular types of advanced IT analytics (AIA), and how are they being used?

**How have advanced IT analytics adoption patterns and priorities changed over the last 2 years?

**Who is driving AIA organizationally in the real world?

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Advanced IT Analytics: A Look at Real Adoptions in the Real World

  1. 1. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Advanced IT Analytics A Look at Real Adoptions in the Real World Dennis Nils Drogseth Vice President Enterprise Management Associates IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
  2. 2. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Today’s Presenter 2 Dennis Drogseth, Vice President, EMA Dennis brings several years of experience in various aspects of marketing and business planning for service management solutions. He supports EMA through leadership in IT Service Management (ITSM), CMDB systems, as well as megatrends like advanced operations analytics, cross-domain automation systems, IT-to-business alignment, and service-centric financial optimization. Dennis also works over several practice areas to promote dialogue across critical areas of technology and market interdependencies. Dennis also helped to build the network management practice area at EMA.
  3. 3. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Advanced IT Analytics A Look at Real Adoptions in the Real World Dennis Nils Drogseth Vice President Enterprise Management Associates IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
  4. 4. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Sponsors 4
  5. 5. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Agenda • Methodology and demographics • Organizational highlights • Functional priorities – Cloud and agile/DevOps • Technology and design • AIA deployments • AIA success perspectives • 2014-2016 trends • Summary: AIA between the lines 5
  6. 6. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Methodology 6 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING • Time: Q1, 2016 • Quantity: 250 respondents – 150 in North America – 100 in Europe • Requirements: active deployments for …. – Advanced IT analytics (AIA) for performance/availability – AIA for change or capacity optimization – Can include: attention to security/ cloud/ agile • Required: – Managerial or hands-on involvement
  7. 7. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates What is Advanced IT Analytics (AIA) in EMA Research? • Cross-domain—not restricted to network, systems, application, database, or business outcomes only. • Assimilates many different sources, whether third-party monitoring tools or different data sources or, ideally both. • Requires the application of advanced heuristics e.g. machine learning, advanced correlation, anomaly detection, predictive trending, etc. • Let the research speak for itself! 7
  8. 8. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Demographics • Size: – 500 and above employees with strong mid-tier (2,500-10K) – 20% more than 10K employees • Verticals: – Finance/banking/insurance led, then tech SW, manufacturing and retail • Stakeholders: – 34% IT director or above, 14% non-IT business – Prominent areas: operations planning and design, IT performance engineering, program/ project management 8
  9. 9. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates, Inc. Managerial oversight led, followed by hands-on stakeholders, in terms of AIA-related roles 9 23% 53% 17% 7% 0% HANDS-ON STAKEHOLDER MANAGERIAL OVERSIGHT TECHNICAL ADVISOR/STAKEHOLDER BUSINESS STAKEHOLDER I AM AWARE BUT HAVE NO DIRECT ONGOING INVOLVEMENT What is your role in supporting these initiatives – which of the following best applies to you?
  10. 10. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Organizational Insights © 2016 Enterprise Management Associates, Inc.10
  11. 11. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Executive and ITSM were most likely to drive advanced analytic strategies 11 © 2016 Enterprise Management Associates, Inc. 22% 19% 9% 7% 7% 6% 6% 6% 6% 4% 4% 4% 0% IT EXECUTIVE SUITE IT SERVICE MANAGEMENT/SERVICE DESK CLOUD OPERATIONS AS A WHOLE CROSS-DOMAIN SERVICE MANAGEMENT ORGANIZATION CHIEF ANALYTICS OFFICER/CHIEF DATA OFFICER INFRASTRUCTURE MANAGEMENT BUSINESS EXECUTIVE (NON-IT) SECURITY/COMPLIANCE OTHER CROSS-DOMAIN TEAM APPLICATION MANAGEMENT APPLICATION DEVELOPMENT/DEVOPS OTHER What organization is most likely to drive your advanced analytics strategy?
  12. 12. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Roles Supported by the AIA Investment 2016 • Domain average = 4.38 • X-domain average = 4 • Non-IT business average = 2.82 • Total role support = 11 2014 • Domain average = 4 • X-domain average = 3 • Non-IT business = 2 • Total role support = 9 © 2016 Enterprise Management Associates12
  13. 13. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Integrated ITSM and Operations for AIA 82% indicated strong ITSM integrations 13 Top areas: – Project management – Integrated ITSM knowledgebase – Shared IT governance analytics for OpEx efficiencies – Integrated service level management – Workflow scheduling for triage and remediation – Integrated trouble ticket analytics IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
  14. 14. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Functional Priorities © 2016 Enterprise Management Associates14
  15. 15. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Use Case Perspectives • X-domain application/business service performance—100% either deployed or actively in deployment • Change management and or capacity management/infrastructure optimization—60% deployed or in deployment • Part A – Part B… – Change/capacity more advanced but less successful 15
  16. 16. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Functional Dimensions • Domain reach—6+ average – Database, security, network, systems led – Apps tops if add separate options • Top for triage and diagnostics: – Security, application infrastructure, network • Top technical performance issues: – Network, systems, storage • Top technical change/capacity issues: – Data quality management and cloud efficiencies 16
  17. 17. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Top Business Metrics 1. Cost of external service delivery 2. SLA requirements 3. Revenue (through IT services) 4. Business Activity Metrics 5. Compliance metrics (PCI) 6. Cost of internal service delivery 7. Supply-chain-related outcomes 17
  18. 18. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Top Use Cases for AIA in Support of Cloud 1. Improved network security 2. Hybrid cloud optimization 3. Compliance 4. Integrated security and performance 5. Real-time service performance 6. Business impact/financial optimization 7. DevOps/ agile– continuous deployment 18 IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
  19. 19. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING AIA and Dev/Ops/Agile priorities 19 © 2016 Enterprise Management Associates, Inc. 40% 39% 37% 37% 37% 34% 0% OPTIMIZE APPLICATION PERFORMANCE BY PROVIDING RAPID FEEDBACK TO DEVELOPMENT FROM PRODUCTION MINIMIZING THE TIME DEVELOPERS SPEND TROUBLESHOOTING PRODUCTION PERFORMANCE ISSUES TO SUPPORT THE APPLICATION DEVELOPMENT PROCESS DIRECTLY TO SUPPORT PRODUCTION/OPERATIONS IN HAND-OFFS FROM DEVELOPMENT TO PROVIDE FEEDBACK TO DEVELOPMENT TO OPTIMIZE APPLICATION DESIGN TO SUPPORT Q/A TEST OTHER What are your organization’s Dev/Ops/Agile priorities for advanced analytics?
  20. 20. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Technology and Design © 2016 Enterprise Management Associates, Inc.20
  21. 21. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Priorities for Advanced Analytics Intelligence– Average Nearly Four per Respondent 1. Process analytics 2. Anomaly detection 3. Predictive trending 4. Data mining 5. Real-time predictive 6. Rule-based analytics 7. Predictive simulation 8. Machine learning 21
  22. 22. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Priorities for AIA Data Sources: Average = 5 per 1. Security Information and Event Management (SIEM) 2. Internet of Things (IoT) 3. Business process impacts 4. Transaction—application performance 5. Transaction—business performance 6. Log files/ access logs 7. Agent data (byte code data) 22
  23. 23. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING More than 90% Are Currently Aggregating Data into a Central Data Store 23 © 2016 Enterprise Management Associates, Inc. 36% 27% 28% 5% 4% YES -OPEN SOURCE YES -COMMERCIAL YES - A MIX OF OPEN SOURCE AND COMMERCIAL NO NOT CURRENTLY BUT PLAN TO WITHIN THE NEXT TWELVE MONTHS Are you currently aggregating data into a central data store such as NoSQL databases, SQL databases, Hadoop, etc. in support of your IT analytics?
  24. 24. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Other Design Priorities • 15 monitoring or other toolset integrations preferred on average – Best if direct, or via aggregated data store provided by AIA vendor • Only 4% were not interested in capturing interdependencies Top 3: – Infrastructure to infrastructure – Application to infrastructure – Application to application 24
  25. 25. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Application Dependency Mapping for Performance led in Service Modeling Sources 25 © 2016 Enterprise Management Associates, Inc. 22% 35% 35% 42% 39% 38% 0% 3% CMDB FEDERATED CONFIGURATION MANAGEMENT SYSTEM APPLICATION DEPENDENCY MAPPING FOR CHANGE APPLICATION DEPENDENCY MAPPING FOR PERFORMANCE SERVICE MODELING DASHBOARD FOR BUSINESS IMPACT SERVICE MODELING SYSTEM/TOPOLOGY PROVIDED DIRECTLY THROUGH THE ANALYTIC TOOL OTHER WE DON'T HAVE OR PLAN TO LINK SERVICE MODELING TO OUR ANALYTICS INVESTMENTS What types of service modeling capabilities does your organization currently have linked to advanced IT analytics, or plan to link to advanced IT analytics, within the coming 12 months?
  26. 26. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING AIA Deployments © 2016 Enterprise Management Associates, Inc.26
  27. 27. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING 69% were using multiple AIA solutions and 31% were using just one 27 © 2016 Enterprise Management Associates, Inc. 31% 49% 16% 3% ONE INTEGRATED SOLUTION MULTIPLE SOLUTIONS THAT ARE FULLY INTEGRATED MULTIPLE SOLUTIONS THAT ARE PARTLY INTEGRATED MULTIPLE SOLUTIONS THAT ARE NOT INTEGRATED Are you currently using one or multiple advanced IT analytics solutions?
  28. 28. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Deployment Dimensions • 17= Average number of stakeholders per respondent • >2 = Average number of FTE administrators supporting AIA • Biggest roadblocks: – Products not yet fully baked – Data quality issues – Internal politics/ leadership – Availability of relevant skillsets 28
  29. 29. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Top ACHIEVED Benefits 1. More efficient use of cloud resources 2. More efficient use of storage 3. Faster time to repair problems 4. Faster time to deliver new IT services 5. Improved OpEx efficiencies within IT 6. Improved compliance with industry requirements 7. Proactive ability to prevent problems 29
  30. 30. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Success Perspectives © 2016 Enterprise Management Associates30
  31. 31. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Success Rates Examined • 19% extremely successful: – 45% claim to be very successful – 28% claim to be successful – 6% marginally successful – 1% not successful • Extremely successful (compared to marginal and not) – Supported more roles (domain/ cross-domain/ business) – Were 3X more likely to see 50/50 ITSM/operations integration for AIA – More likely to support cloud and agile 31
  32. 32. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING AIA Success Rates Examined -2- • Extremely successful were more likely to want to capture interdependencies across the service and its infrastructure: – 2.5 (extremely successful) to 2.2 (very/successful) to 1.7 (marginally successful • And seek out more sources for capturing interdependencies – 2.63 sources to 2.1 sources to 1.7 sources (for marginal) 32 © 2016 Enterprise Management Associates, Inc.
  33. 33. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Success Rates Examined -3- • Extremely successful more likely to invest in multiple AIA heuristic options • 4.11 options for extremely successful, to 3.7 for very / successful to 2.47 for marginally successful • More likely to seek out multiple sources • 5.29 to 4.79 to 3.74 sources for marginal • More likely to integrate 3rd party monitoring and other tools 33
  34. 34. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING 2014–2016 Trends © 2016 Enterprise Management Associates, Inc.34
  35. 35. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING 2016 Compared to 2014 • 2014/ 2016 were generally congruent, and most similar in: – Domain reach – Priorities for triage – Business impact metrics – Number of 3rd party monitoring and other tools for AIA integration = between 10 and 20 both years – Number of FTEs for AIA administration = 2 both years 35 © 2016 Enterprise Management Associates, Inc.
  36. 36. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING 2016 Compared to 2014 continued • But 2014 to 2016 differ or suggest changes in: – The growing role of ITSM in driving AIA initiatives – Growing role-support for AIA investments, from 9 to 11 overall – Process analytics and anomaly detection led for 2016, but data mining led in 2014 for AIA heuristic priorities – Spreadsheets were the most prevalent data source in 2014 for AIA, in 2016 security and IoT took the lead – Roadblocks to AIA deployment: in 2014 it was internal resources (people and budget), in 2016 it was technology issues—products still not fully baked 36 © 2016 Enterprise Management Associates, Inc.
  37. 37. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Summary: AIA Between the Lines © 2016 Enterprise Management Associates, Inc.37
  38. 38. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING AIA Between the Lines – Deployments • AIA Performance is a leading reason for AIA initial adoption – AIA for change and capacity optimization is a (more advanced) next step – Security is growing as an integrated AIA concern • AIA is a layer above existing monitoring and other investments – Multiple tools, multiple sources – Assimilation of service modeling and services dependencies • AIA maturity generally = AIA success 38 © 2016 Enterprise Management Associates, Inc. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
  39. 39. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING AIA Between the Lines – Market • Actually, AIA isn’t exactly a market (nor should it be) • AIA is maturing in: – Technology/ heuristics choice – Technology/ source choice – Deployment/ issues and roadblocks – Role/ outreach – Role/ type—business and cross domain • AIA is (and must) become more strategic/transformative 39 © 2016 Enterprise Management Associates, Inc. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING
  40. 40. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING© 2016 Enterprise Management Associates Questions? Get the full report: http://bit.ly/1SZUWX9 40

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