1. Eric Anthony Underwood
4375 Hwy 51 N, Apt. 5-204, Horn Lake, MS 38637  662.609.7591  EUnderwood2015@gmail.com
Experience:
Area Recruiter & Trainer  WIS International August 2015 - Present
Initiate, plan, and implement recruitment and training objectives. Coordinate and execute the ongoing development and training
objectives. Analyze data on prospective candidate’s employment applications and conduct screening interviews, in person interviews,
and reference checks with qualified candidates. Prepare information packets for candidates to complete routine onboarding process.
Work with an Applicant Tracking System and responsible for using it accurately and consistently within the policies of the organization
and all legal requirements. Utilize knowledge of HR Laws to ensure limited company liability. Act as recruiting liaison with recruiting
vendors and applicants. Drive employees to client’s stores in a company vehicle to complete training and follow-up processes.
Supervise, lead, and coach a team of Part-Time Inventory Counters. Establish and maintain effective business relationships with WIS
International Clients. Review and analyze service levels on a continuous basis.
Customer Service Specialist – Retirement Services  MassMutual Financial Group Nov 2014 – Jan 2015
Provided guidance, information, procedural advice on retirement accounts and retirement planning; asset generation, identified,
recommended, and implemented procedures that enhanced asset retention by improving persistency.
Department Manager Flooring & Sales  Lowe’s of Southaven, MS May 2014 – Oct 2014
OJT training team lead for new hires, delegated orientation-based training, executed onboarding practices with management team,
customer service, merchandised, achieved budget goals, and championed high-morale practices.
Department Manager Administration  Lowe’s of Chamblee, GA July 2013 – May 2014
New-Hire Orientations, Led OJT Training Teams, new/current employee file management, daily business audit process management,
cash office management, ordered/inventoried supplies, proactively managed front-end operations, created and implemented
schedule templates, expense report administration, paid out/in account management.
Department Manager Customer Service  Lowe’s of Southaven, MS May 2011 – July 2013
Proactively managed front-end operations, Customer service, merchandising, down stocking, inventory replenishment, achieved
budget goals, maintained proactive team atmospheres, price audits, created/delegated task lists, and actively executed follow-up.
Education:
Associate of Business Administration in Human Resource Management Northwest MS CC (In Progress)
Legal Environments of Business, Human Resource Management, Business Communication, Office 2014, Office Administration…
PHR  actively studying for the exam while I work to meet the year requirements for the exam (In Progress)
Skills:
Strong task-orientation & management Adept to Microsoft Office Suite Efficient time management/scheduling
High interest in HR legal practices Excellent with conflict management Thorough with follow-through/up
Solid communication skills Dedicated to sustaining positive work environments
Organization Affiliations:
SHRM-NWMS – Board of Directors Volunteer – Co-Chair of Marketing & Social Media
References:
Casey Barnett, MBA Director of Memberships & Social Media for NWMS SHRM 901.651.3833
Stanley Watson Store Manager of Lowe’s (Southaven, MS) 662.536.3245
Sherry Brown Administrative Secretary of the Memphis College of Preaching 901.351.6748
Organized and people-focused human resources student with expertise in exceeding the diverse expectations of
customers and employees alike. My focus is on the balance of personal and professional growth while constantly
striving to maintain a positive atmosphere and improve the quality of life for those around me.