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Permission Marketing


The name says it all. You need your customer’s permission to
apply marketing practices on them.

For some customers mass media campaigns don’t work and
“interruption marketing” (such as spam) only helps to promote
negative feelings towards your brand.

If you ask permission to send ads through email, regular mail,
trials, etc., your customer will probably appreciate this more and
will pay more attention to them.

Many customers accept any type of advertising that comes to them
because it makes them feel appreciated. This doesn’t mean that
they are going to pay attention to them.
Steps for an effective permission marketing
                        campaign



1. Offer the ability and incentive to volunteer
2. Educate your customer about your brand and products /
   services over time
3. Reinforce the incentive to maintain the customer’s permission
4. Offer additional incentives to get more permission from the
   customer
5. Over time, leverage the permission to change customer
   behavior over profit
Out-of-box ideas
Stop smoking campaign
Clorets “endless freshness” campaign
Traffic safety campaign
Permission intensity


Consumers define the boundaries of their relationship with businesses.

Compare two scenarios.

In the first case, the consumer provides a marketer just his or her e-mail
address and permits the marketer to send one promotional message a month.

In the second case, the consumer provides detailed information about tastes
and preferences and permits the marketer to target promotional messages at
him or her.

Clearly, in the second case, the consumer has provided a greater role for the
marketer and hence, it represents greater permission intensity.

High permission intensity is characterized by three factors: high information
quantity, high information quality and information usage flexibility.
Permission marketing Models
Burger King “Have it your way”
         “The subservient chicken”




http://www.subservientchicken.com/pre_bk_skinned.swf
THP.org
Feed the hungry supermarkets campaign
Quiksilver: dynamite surfing (viral)




http://www.youtube.com/watch?v=6xfBNxNds0Q
: ad market
: permission pool
“Clue” board game
Eisenbahn Beer
Exit strategies



Permission marketing models allow for two kinds of exit or
opt-out strategies: partial or complete.
In partial opt-out, the consumer indicates that he or she wants
to stop receiving advertisements in a sub-category.
For example, this may occur when the consumer may have
been interested in a category for only a short period of time.
New models now allow consumers to specify a date after
which they will be automatically opted out of a category.
Exit strategies


In complete opt-out, the consumer decides to terminate a
relationship with a particular marketer and hence, will not
receive any more promotional messages.

A distinction must also been drawn between overt targeting
systems such as permission marketing and covert targeting
mechanisms.

In covert targeting mechanisms, cookies are used to track
the surfing behavior of individuals and to serve up banner ads,
etc. Consumers are unaware of this tracking process.
However, when applying permission marketing, the consumer
is an active participant in the targeting process.
Permission marketing
    usage level

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Permission mkt class - Presentation

  • 1. Permission Marketing The name says it all. You need your customer’s permission to apply marketing practices on them. For some customers mass media campaigns don’t work and “interruption marketing” (such as spam) only helps to promote negative feelings towards your brand. If you ask permission to send ads through email, regular mail, trials, etc., your customer will probably appreciate this more and will pay more attention to them. Many customers accept any type of advertising that comes to them because it makes them feel appreciated. This doesn’t mean that they are going to pay attention to them.
  • 2. Steps for an effective permission marketing campaign 1. Offer the ability and incentive to volunteer 2. Educate your customer about your brand and products / services over time 3. Reinforce the incentive to maintain the customer’s permission 4. Offer additional incentives to get more permission from the customer 5. Over time, leverage the permission to change customer behavior over profit
  • 6. Permission intensity Consumers define the boundaries of their relationship with businesses. Compare two scenarios. In the first case, the consumer provides a marketer just his or her e-mail address and permits the marketer to send one promotional message a month. In the second case, the consumer provides detailed information about tastes and preferences and permits the marketer to target promotional messages at him or her. Clearly, in the second case, the consumer has provided a greater role for the marketer and hence, it represents greater permission intensity. High permission intensity is characterized by three factors: high information quantity, high information quality and information usage flexibility.
  • 8. Burger King “Have it your way” “The subservient chicken” http://www.subservientchicken.com/pre_bk_skinned.swf
  • 9. THP.org Feed the hungry supermarkets campaign
  • 10. Quiksilver: dynamite surfing (viral) http://www.youtube.com/watch?v=6xfBNxNds0Q
  • 15. Exit strategies Permission marketing models allow for two kinds of exit or opt-out strategies: partial or complete. In partial opt-out, the consumer indicates that he or she wants to stop receiving advertisements in a sub-category. For example, this may occur when the consumer may have been interested in a category for only a short period of time. New models now allow consumers to specify a date after which they will be automatically opted out of a category.
  • 16. Exit strategies In complete opt-out, the consumer decides to terminate a relationship with a particular marketer and hence, will not receive any more promotional messages. A distinction must also been drawn between overt targeting systems such as permission marketing and covert targeting mechanisms. In covert targeting mechanisms, cookies are used to track the surfing behavior of individuals and to serve up banner ads, etc. Consumers are unaware of this tracking process. However, when applying permission marketing, the consumer is an active participant in the targeting process.
  • 17. Permission marketing usage level