e.surv Chartered Surveyors is the country’s largest provider of residential valuation services, this document is a guide to their services.

1. e.surv when reliability
matters most
Part of the LSL Property Services plc Group

2. e.surv Chartered
Surveyors is the
country’s largest
provider of residential
valuation services

3. Who are we?
When you’re instructing a surveyor, you
want to know your business is in safe
hands. You could say, you want to know
that the company you’re dealing with
is as safe as houses.
e.surv Chartered Surveyors is the country’s
largest provider of residential valuation
services. That means we do more valuations
for lenders and other businesses than any
other surveyor in the UK. We’re part of the
LSL Property Services plc Group of companies,
which includes household names, the estate
agents YOUR MOVE and Reeds Rains, as
well as the Financial Services networks First
Complete and Linear. We work with lenders,
intermediaries, social housing entities and
estate agents in addition to private customers
and the public sector.
Despite experiencing the worst conditions
in the UK housing market for over 25 years,
e.surv has remained financially robust
throughout, and in 2010 we were voted the
Valuer/Surveyor of the Year at the Mortgage
Strategy Awards.
As a market-leading surveying business,
we see it as our responsibility to set the bar
for our industry. We innovate and pioneer
new product development, champion best
practice and promote a level of passion that
is unrivalled by any of our competitors. And
what this means for you as a customer is that
you are guaranteed the best products and
service levels from e.surv, as a trusted and
knowledgeable brand.
We understand that every case
must be viewed on an individual
basis and that sometimes
you’ll need more than just the
basic information to help you
make your lending decision.
Visit www.esurv.co.uk to find out more about us

4. e.surv has developed a
powerful database of new
build developments within
the UK.
Our lender
services
Valuations for mortgage
purposes
As the UK’s largest manager and distributor
of inspections and valuations we take our
market-leading position seriously. We feel
that it is our job to be knowledgeable about
our market, and to use this insight to develop
innovative products for the benefit of
our clients.
Working with e.surv is straightforward. We
like to make things easy for you and that’s
why we provide integrated systems which
allow information and reports to travel
between us securely.
We don’t just offer valuations, surveys, MI
and regular relationship reviews. We aim to
go beyond core expectations to deliver the
most comprehensive and integrated corporate
proposition possible. And we don’t stop there.
As market conditions evolve, we work with our
clients to proactively find solutions to their own
evolving needs.
We’re here to help you make the best decisions
and our relationship management approach
ensures that your business has a clear voice
at the heart of ours.
Please call us on 01536 534 000

5. Panel management
Data analytics
At e.surv we’re proud that our leading Panel
Management, Management Information,
Risk Management and Valuation Services
are widely acknowledged by our customers
as being the most sophisticated and flexible
range of services available.
e.surv has access to unprecedented levels
of historical information and local knowledge
through our team of surveyors.
e.surv has been appointed as Panel Manager
for nine of the UK’s ten largest lenders (CML
Figures). We believe this is down to our ability to
create bespoke service solutions and to monitor
performance against the very high standards we
set, and which are overseen by our dedicated
Quality and Audit Management Team - the
largest in the industry. Via our secure interface
we’re able to allocate instructions to panel
members and produce MI in real-time.
Underwriting & lending
policy advice
When combined, these elements produce powerful
analysis and reporting on key market metrics, which
helps us support your business needs.
New build exposure
reporting
e.surv has developed a powerful database
of new build developments within the UK.
By accessing this information, our clients are
able to monitor numbers of instructions within
developments to assist in managing exposure
risk and updating lending appetite. The database
also provides construction information for each
of the developments.
We understand that every case must be
viewed on an individual basis and that
sometimes you’ll need more than just the
basic information to help you make your
lending decision.
Treating Customers
Fairly
Our experience in supporting many corporate
clients helps us understand your business and
to assist in advising on Best Practice from a survey
& valuation perspective.
Everyone talks about TCF nowadays; - it’s
something that touches every element of
our business and those of our clients.
Guidance on and sign off
of AVM policy
As a consequence, every aspect of our operation
is tested rigorously against this and the other
standards that matter to our customers. We’d
be pleased to share how we work to integrate
TCF and any of our other services into your
own proposition.
e.surv played an active part in the creation
and development of the AVM concept. We
are able to provide independent review and
oversight of AVM policy and advise on best
fit integration models.
Visit www.esurv.co.uk to find out more about us

6. When you contact us we hope you will find us passionate about delivering
great service.
We look to build valued relationships with customers through employing the best
people who share our passion. When we talk with you we want to speak with
clarity and be open in our customer approach.
We want to deliver accurate results and a cost-effective service and it is our
responsibility to provide you with the most comprehensive information to help
you make the best decision for your individual circumstances. We also recognise
our Social responsibility to care for the environment and our Think Green campaign
is implemented at every level of our business.
We are big on development ; we innovate to design and develop leading edge
solutions which keep us ahead of the game.
For more information
visit the Information Centre on our
website www.esurv.co.uk
thinkGreen
e.surv Ltd. Lahnstein House, Gold Street, Kettering, Northants, NN16 8AP.
Registered in England, Company No: 2264161. Regulated by RICS