Everest Group and the Shared Services and Outsourcing Network (SSON) are conducting the first-ever survey focused on how shared services and outsourcing models are maturing by vertical industry.

1. Vertical Industry Strategies in
Shared Services & Outsourcing Survey
January 2011
How do you participate?
 CLICK HERE to complete the 10-minute survey

2. Vertical Industry Strategies in
Shared Services & Outsourcing
First-ever Survey Covering Industry-specific Functions
Everest Group and the Shared Services and Outsourcing Network (SSON) are
conducting the first-ever survey focused on how shared services and outsourcing
models are maturing by vertical industry.
Industries covered in the survey
 Aerospace & defense  Freight & logistics  Life sciences
 Agriculture  Government  Media & entertainment
 Automotive  Healthcare payers  Metals & mining
 Banking  Healthcare providers  Non-profit/NGO
Capital markets  Hi-tech  Oil & gas
 Chemicals  Hospitality & tourism  Retail
 Consumer durables  Industrial products  Telecom
 Consumer packaged goods  Information services  Travel & transportation
 Education  Insurance  Utilities
 Engineering & construction
Proprietary & Confidential. © 2012, Everest Global, Inc. 2

3. Vertical Industry Strategies in
Shared Services & Outsourcing
Why is the survey Why should you
What’s covered?
important? participate?
The survey will cover: The responses will Survey participants will
 More than 25 capture: receive:
different industries  Current role of  Complimentary
 Traditional SG&A shared services & summary of the
functions and outsourcing results
industry-specific  Degree of – Highlights to be
functions centralization presented at the
 Technology strategy SS&O Week
 And more! global flagship
series
Proprietary & Confidential. © 2012, Everest Global, Inc. 3

4. Vertical Industry Strategies in
Shared Services & Outsourcing
How do you participate?
Proprietary & Confidential. © 2012, Everest Global, Inc. 4

5. Shared Services & Outsourcing Week 2012 | Global
Flagship Series
North America Asia
March 07-09, 2012 04-06 September 2012
Hilton Orlando, FL Singapore
More information More information
Australasia China
16-19 April 2012 23-25 October 2012
Melbourne Conference & Exhibition Centre, Shanghai
Melbourne
More information Germany
20-22 November 2012
Europe The Estrel, Berlin
14-16 May 2012
The RAI, Amsterdam, The Netherlands India
More information 04-06 December 2012
Gurgaon
Japan
19-20 July 2012
Tokyo
Proprietary & Confidential. © 2012, Everest Global, Inc. 5

6. About Everest Group
Everest Group is an advisor to business leaders on the next generation of global
services with a worldwide reputation for helping Global 1000 firms dramatically
improve their performance by optimizing their back- and middle-office business
services. With a fact-based approach driving outcomes, Everest Group counsels
organizations with complex challenges related to the use and delivery of global
services in their pursuits to balance short-term needs with long-term goals. Through
its practical consulting, original research and industry resource services, Everest
Group helps clients maximize value from delivery strategies, talent and sourcing
models, technologies and management approaches. Established in 1991, Everest
Group serves users of global services, providers of services, country organizations
and private equity firms, in six continents across all industry categories. For more
information, please visit www.everestgrp.com and research.everestgrp.com.
Proprietary & Confidential. © 2012, Everest Global, Inc. 6

7. About The Shared Services & Outsourcing Network
(SSON)
The Shared Services & Outsourcing Network (SSON) is the largest and most
established community of shared services and outsourcing professionals worldwide,
with over 60,000 members.
We provide the roof under which key industry experts and organizations share their
experience, knowledge and tools, and your practitioner peers connect with other all
over the world, face to face and online.
SSON focuses on developing its members through providing training, tools, and
networking opportunities. Our staff work from international offices in New York,
London, Sao Paulo, Singapore, Sydney, Johannesburg, Berlin and Dubai to research
current trends and developments in shared services.
Proprietary & Confidential. © 2012, Everest Global, Inc. 7

8. Everest Group
Leading clients from insight to action
Everest Group locations
Dallas (Headquarters): info@everestgrp.com
+1-214-451-3000
New York: info@everestgrp.com
+1-646-805-4000
Toronto: canada@everestgrp.com
+1-416-865-2033
London: unitedkingdom@everestgrp.com
+44-207-887-1483
Delhi: india@everestgrp.com
+91-124-496-1000
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
Proprietary & Confidential. © 2012, Everest Global, Inc. 8